Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
We bought a cell phone for our mother for a trip to the US. We have just returned and she does not want to keep the cell phone. Her plan is on auto payment and the payment went through today for another month. I am wondering how to cancel her service...
I have tried activating my voucher online and via phone and in both cases I have been told that it cannot be activated. This has never happened before with Public Mobile. Any advice?
Hello,My father is in the hospital and cannot communicate at the moment. He has all the account info for my mother's phone and she is out of minutes. I bought a voucher and sent her the code. She added successfully using *611, but still cannot makes ...
HiI am unable to login to my account so I tried to reset the password.I entered my email twice as required at https://selfserve.publicmobile.ca/forgot-password/, but then I get the response "Your login failed. Please try again."
The page which shows phone compatibility is not working. Does Public Mobile work with iPhone 8 or iPhone 12 mini or iPhone 12?
I've been locked out of my self serve account. I've tried resetting the password but it keeps locking me out. What is happening??
I need some help here please.
Hello, I just returned from a 3 day trip to Austin Texas - I travelled from Thursday April 14 and returned Sunday April 17th. Prior to my departure I added the unlimited talk, text and data plan for 15$ on Tuesday April 12. Unfortunately I did not ha...
I was on auto pay but my credit card was fraudulently accessed from another source and subsequently cancelled. I am trying to register my new card but have not been successful. Can you help?
I have a sim card and I am paying its subscription fees every month. However, the sim card does not work since I came back from my last trip (it was abroad). My subscription payment is done automatically every month. I paid for this month already, bu...
Hi, I bought a SIM card 3 weeks ago, but I have not received it yet What should I do?
I have a tablet that has sim card slot. I don't need a full plan for it, I just want to add some data on it while in Canada and do the US roaming add-on when I visit the US. Can I buy a sim card and only add add-ons? Or do I have to sign up for a pla...
Hello: I have been trying for the past 2 days to change my password. I have forgotten my password and using the forgot password option there is a problem. At the email verification page where you must enter your email address twice the result is a m...
What's the point of auto pay if my service is interrupted every month. I'm considering cancelling my 3 lines.
New phone is constantly crashing with battery levels going from over 80% to 5 or 10%. Unexplicable shut downs suddenly. Tried to fix, tried to get help, totally frustrated. I have tried to get help from simon but get sent on this same loop over and o...
Is there any promotions for current customer or there are all for new customers?How about customers who were customer before and left public mobile before , are they considered new customer and they get promotion ?
How do I get in contact with a real person or get my money back? It's been 3 weeks now. And to make things worse sumbitting support tickets isn't possible since I need a public phone number
I just joined Public Mobile today and also shared a referral code for someone else who wished to join. I did not, however, register for "My Rewards". Does this mean that I will not get the reward points for referring a new user? Likewise, will othe...
Hi there,Is anybody currently using Public Mobile with an IPhone 5c and the version of the operating system iOS 10.3.3?We just switched a phone like that from Virgin Mobile on Thursday and everything worked fine on Friday and since then we don't get...
So I registered for autopay when I first signed up, but didn't see the $2 reward anywhere. I thought it would appear in the next billing period, but still nothing. So now I removed autopay, then re-registered, still nothing shows up What is going on?...
Hi,I am neither receiving any calls nor receiving any sms.I have been told every time people try calling me they get this phone number is not available. this is very annoying
Hi there and thank you! I dropped my old LG phone in the loo and got a new Samsung. I can't figure out why emails are not sending from phone to computer. Thanks for your help!!
Hello! Is there a way to redeem your points for a billing credit with PM? I checked online and it seems like u have to wait to earn 15 pts for a $15 credit? Just wanted to make sure this was the only credit plan available w the points system (hopeful...
Hi, I just joined public mobile’s monthly plan with 500MB data and extra 500MB with autopay, with my existing phone# ported over from Freedom mobile. I am currently not able to Whatsapp (use internet) with my data. In my phone setting, its showing mo...
I lost my sim card how i get new sim card
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