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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 50039 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 58766 Views
  • 183 replies
  • 30 Bravos

Resolved! Can't respond to holiday bonus text

I just contacted customer support and they said they can't add the bonuses manually. I am out of the country until February and can't respond to my text. I've been a customer for 6 years and this doesn't seem right I'm not able to receive the bonus.

berthaandbob by • Good Citizen / Bon Citoyen
  • 2106 Views
  • 16 replies
  • 0 Bravos

Locked out of account

So, I'm locked out of my account, all I want to do is renew my plan. So each time I log in, and this has been happening for a long time now. I enter my account to log in, and it re-routes me to this security log in, well I agree since there is no oth...

TM4 by • Great Neighbour / Super Voisin
  • 607 Views
  • 3 replies
  • 0 Bravos

Resolved! Verification problems

My plan ran out and I am locked out of my account. They need to verify my email but the email attached is old and I don't have access to it anymore. They don't give me an SMS option. How am I supposed to change it over so I can access my account?! Pl...

taryn by • Great Neighbour / Super Voisin
  • 736 Views
  • 4 replies
  • 0 Bravos

Promo did not start

I said yes to the November 4g, 15 gb $40 promo. It should have started on my December bill cycle, but I am still on my original plan!

erckman by • Great Neighbour / Super Voisin
  • 665 Views
  • 4 replies
  • 0 Bravos

Data

I just renewed my service. I had gotten the text about the 2gb free and 500 int talk minutes so i accepted it and they added it to my account. I just used the 2 gb all up and now NONE of my data works. My original plan has 20 gb of data but it doesnt...

Andrewweit17 by • Great Neighbour / Super Voisin
  • 1362 Views
  • 9 replies
  • 1 Bravos

Resolved! Port out old number and apply a new number

hi, Tom whom  it may concern I want port out my present number, but still keep account in Public mobile with a new number, any number is okay for meso how to do it as people told me once i port out my old number, it will mean that my account is cance...

panda88 by • Great Neighbour / Super Voisin
  • 2610 Views
  • 16 replies
  • 1 Bravos

Payment

As much as I tried paying my bill it won't process my payment and I never had issues before. Please help!

Melannlissa by • Great Neighbour / Super Voisin
  • 873 Views
  • 7 replies
  • 1 Bravos

Resolved! Cannot login even after resetting password

I was attempting to update the credit card pre-payment info and tried to login with my email and password. The system wouldn't accept my login credentials. So I tried to reset the password go through the process using both my email and my cell phone ...

doncad1 by • Great Neighbour / Super Voisin
  • 1451 Views
  • 6 replies
  • 1 Bravos

Resolved! Buying a new phone

Hello,Where's the best place to buy a new phone. I'm looking at an iPhone. 

WolverineCaz by • Great Citizen / Super Citoyen
  • 2144 Views
  • 12 replies
  • 1 Bravos

Resolved! Roaming add ons

Can someone help me? Just new in public mobile. I’m going for vacation in Turks and Caicos for a month next year . How do I use my service in there. Do I need to roam it here before I go there or I can roam my sim in there. Please I need help . Thank...

Beth27 by • Good Citizen / Bon Citoyen
  • 1988 Views
  • 16 replies
  • 0 Bravos

Resolved! Signal strength

Hi,Public mobile signal is very weak in Calgary South east area.( postal code T2C, Alberta ). How can I contact  public mobile technical support to fix that issue. Please advise.Thanks

panh by • Great Neighbour / Super Voisin
  • 1217 Views
  • 7 replies
  • 0 Bravos

Resolved! Voicemail

I’m new to PM. How do I listen to my voicemail messages when I’m travelling in the US? Do I need to have a US add-on in order to hear my messages? Is there a certain number I have to dial? TIA for your help!

Voodle by • Good Citizen / Bon Citoyen
  • 574 Views
  • 1 replies
  • 0 Bravos

Resolved! Transfer

I missed to timely respond my Service provider message about transfer. How can I get question again, where I need to say "YES"

artidubey1974 by • Great Neighbour / Super Voisin
  • 1118 Views
  • 9 replies
  • 0 Bravos

can not receive phone calls

Hi, I am not able to receive any phone calls as everyone who calls me tells me that it goes strait to my voice mail.  Also my outgoing calls are not working half the time.  I tried turning airplane mode on and off but it still does not work.  I also ...

naz22 by • Great Neighbour / Super Voisin
  • 907 Views
  • 6 replies
  • 0 Bravos

unable to receive phone calls but can make calls.

Hi, I am unable to receive phone calls but can make calls. I also unable to login to self serve to verify my account, When I try to reset the password it said "failed to reset password". Please help.

emily2110316 by • Great Neighbour / Super Voisin
  • 1639 Views
  • 6 replies
  • 0 Bravos

I can make calls but not receive calls.

I transfer my phone number from Fido, and I did not receive a "yes, or no" text from Fido, so I called. I can make calls now, but I cannot receive them. I don't know Looks like it hasn't been processed yet. In addition, the submit a ticket is errorin...

Jane_eo by • Great Neighbour / Super Voisin
  • 581 Views
  • 3 replies
  • 0 Bravos

Resolved! Assistance with porting

We having issues porting our Public Mobile number over to Fido. The Kiosk person said the number was ported and threw out the SIM card. She gave us a temp number, but we wanted our old number ported over. Please help me figure this out, I have tried ...

Payment

Hi,I'm trying to activate a new SIM and the payment cannot be processed. I've tried 2 different cards. There are no fields for address or name. It's just the credit card info. How do I proceed to complete my activation?Thanks!

Marina12 by • Great Neighbour / Super Voisin
  • 662 Views
  • 4 replies
  • 1 Bravos

Resolved! Invalid number

My son has phone number with other provider We like to transfer his  number to Public mobile. It says invalid phone number. Please help. I entered more than 10 times. Still error message Please enter a valid Canadian phone number. 

Marina12 by • Great Neighbour / Super Voisin
  • 1566 Views
  • 5 replies
  • 1 Bravos

Data..says Im out but account says I have 10 gb

Hi. My phone tells me I almost out of data however when I check my account it's says I have over 10gb . Why ? I purchased a promo of 15 GB . But all u see is 5 gb on my phone dara usage . Thanks 

susanbb by • Great Neighbour / Super Voisin
  • 1204 Views
  • 8 replies
  • 0 Bravos

Resolved! Email hacked

I am needing assistance with getting my account email changed. I have the old email the password and username I have the 4 digit pin the phone with the sim card. Just need assistance. Please and thank you.

sjoyner by • Great Neighbour / Super Voisin
  • 828 Views
  • 5 replies
  • 0 Bravos

Resolved! no field for city of Burnaby

Hi - I live in Burnaby BC but the Account Info page does not include Burnaby in its drop-down and when I type it in, it says my address is invalid. Can anyone help please? 

anitan by • Good Citizen / Bon Citoyen
  • 1404 Views
  • 8 replies
  • 1 Bravos

New porting issue

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get i...

Sparky1 by • Great Neighbour / Super Voisin
  • 585 Views
  • 3 replies
  • 1 Bravos

Resolved! Support is amazingly bad so far...

Today I get text that used 75% of data, with link to my account self service.  That link leads to connection timed out if I try mobile data.  Use opera browser with VPN so it works, most people wouldn't know how.  My account claims I only used 40% of...

davidjkay by • Good Citizen / Bon Citoyen
  • 992 Views
  • 7 replies
  • 0 Bravos
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