My Wife's Account

[anp1]

My wife has account with Public Mobile.  She was trying to make payment by logging in. But the access code she was getting was going to the number *******780 and she could not proceed further. What is the solution? 

[softech]

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@anp1 wrote:

Eversafe ID password comes on *******780. If she says resend code, it goes on the same number. This is going nowhere!

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@anp1 

click on "Didn't receive code" or "Resend code" and then "Send email"

[anp1]

Eversafe ID password comes on *******780. If she says resend code, it goes on the same number. This is going nowhere!

[maple_leaf]

Hello @anp1 ,

Sorry to hear you are having trouble. Please remember that the entire Public Mobile Community can view your public posts. For your security, you should only post mobile numbers in a private message (e.g., to @CS_Agent ). Have you or your wife tried clicking on the 'forgot password" link just below the login fields on the website/app login page? That process should allow you to enter the email address associated with your EverSafe ID and the receive a code by email instead of text. Once you gain access to your account, go to manage EverSafe ID, and update the telephone number for texting security codes. Hope this helps.

[anp1]

She is not getting any email option.

[Yummy]

First! Remove her phone number from public forum.

You can click on 'resend code' and email option should appear to receive a code.