04-11-2025 07:13 PM
When i try to access my account it always says unauthorized
04-11-2025 08:00 PM
@TiProt
The website has caching issues.
You could also try a different web browser or different device.
04-11-2025 07:17 PM
Try to use computer, clear cache, use incognito mode.
04-11-2025 07:03 PM
hi @TiProt
it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)
if same, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
04-11-2025 06:56 PM
I can’t log in, I get an Unauthorized message
how can I pass that an get access to my account
