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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to use support communities

I love the support community-great Q&A, and wonderful learning space. I have a couple of questions. Do i need to sign on (even though I signed into public mobile) to the community? And then how do I respond to posts?

Keeping plan with new number

I am thinking of getting a new phone and moving my number to that phone, then keeping my old phone and wanting a new number, but I would like to keep the plan I currently have with this new number. Is this possible? How do I do this?Thanks so much...

old number will not go through to process transfer

I am trying to put my existing number to be transferred from koodo to public but it says I need to use a valid canadian number. My number is still active in Koodo. Also I have never used an E-sim before. This will be the first time. Need Help! Thank ...

Service Plan Options Disappearing Upon Sing In

So I went onto the Public Mobile website to look at the different plans available to change to, I was looking for a cheaper option than the one I currently have which is about $34/month, a great plan, I just do not need as much data as it provides. T...

Cellular network available but can't make calls or text

Cellular network and Internet are available but can't make calls or text

SIM stuck in old phone

My SIM is stuck in my old phone. The SIM card tray broke. I can't get it out without breaking my phone. So I bought a new SIM and new phone. I transferred the Public Mobile app with the others and changed my SIM number but nothing happened. My old ph...

Sim Card

If I have a Telus Sim Card, do I need to get a new SIM card or have to get the e-sim or can I use my exisitng Telus Sim card?

Why can't I switch to the plan I want?

On the website, there a variety of plans available that do not require you to be a new subscriber. When I log into my account, only the more expensive ones are available. I do not need 20 gb or more of data, and would be fine with the $23 plan. I hav...

Porting in - Unable to active eSIM, error.

Hi, Ported in from Koodo. Tried two times to active eSIM, both failed. Now the only option I have when I log into the PM app on the phone is to receive a code to my phone number, but I don't receive the SMS. I tried scanning the QR code in my welcom...

transfer number

Good evening, I was helping my son to transfer his number to PM from Rogers. The esim is not working, he's still with Rogers after 24 hours. Please help

Resolved! Waiting for SIM Card - Canada Post Strike

I signed up on Nov 23 and requested a physical SIM card. I didn't realize that PM would try to send it via Canada Post. I'd imagine I won't be getting it anytime soon. Will I be billed for this time that I don't have access to service? Is there any ...

Subscription

I already paid the subscription fees but my subscription still not activated what should I do

Activation

Trying to activate. Received a text saying I created a new pin although I never did. I am being asked to enter the 6 digit pin that was text to my existing number but never received one. I try hitting resend but nothing is ever sent. How do I find or...

Activate eSim on a new Iphone

Hi, i’m switching from koodo to PM and have opened my account, selected my plan and given my credit card info. My next step is to download the app and follow the activation steps to port my current number. Here is where I have questions and would lik...

Resolved! i lost my points

I have two account in Public mobile, one is for me xxxxxxxx, account number is xxxxxxxxxxxxxxxxxxxxx, using $34 dollar plan;one is for my wife, xxxxxxxxxxxxxxxx, account number is xxxxxxxxxxxxxxxxxxxxxxxxxxxxx using $25 dollar plan. but I have only o...

Resolved! Canada-USA-Mexico plans

Can you confirm one hundred percent that there is no roaming charges for calls placed within Mexico and within the United States? When I clicked on the Canada Mexico USA plan and then clicked on the little details link it’s like they haven’t updated ...

Resolved! I wanted to change my plan and I found that the change to a more expensive plan was one way. Why?

I have three Quebec numbers. In these three accounts,All three lines are Quebec number on 4G speed.first currently it is $23, Can choose $25/10GB, $30/20GBsecond currently it is $19, Can choose $20/3GB, $23/6GB, $25/10GB, $30/20GBthird currently it i...

upgrade a plan on the renew date

Today is the renew date of my old plan. I am going to upgrade from $13 to $19 (4g) plan. Do I only need to pay for the difference? Thank you,Ada

Number transfer problem

I am try to transfer my phone number and I get an error message. Invalid phone number, please enter a valid Canadian phone number

US data

Hi! This month I’m heading to the US and Mexico so I bought a Can-US-MEX plan (55$) that said I would have 100Gb of data across the countries. When I got to the US today, I got a text saying that I needed to turn on my roaming to get data and that ad...

Update payment method

I have been trying to update my payment method and it keeps saying “credit card validation failed. Try again” . How can I fix this ??? I have been trying all day!

Resolved! 2 phones

can you link 2 phone to 1 account

Trouble Shooting Voicemail

I finished setting up my phone with Public Mobile, I am new. I set up my personal greeting, it says it’s active but yet when I use my husband‘s phone to call my number to test it my personal greeting doesn’t come on?

Unable to send/receive any sms

I transferred from other provider, and all things done (e.g. reply 'YES' etc.). All other functions work well (incoming/outgoing calls, data etc.), but I CANNOT receive ANY SMS. I tried all suggestions but still doesn't work. Please help me to check ...

Payment, service

Please I want to pay for my other phone ending with xxxxxx. Please using the same pre-registered credit card ending with xxxxxx. Thanks.

Strange voicemails

Hello,May be someone can explain what is going on. Every day I receive a call from xxxxxxxxxxxxxx (I tried to call back and it never worked, nobody picks up the phone). I have blocked the number long time ago and now those calls go to the voicemail. ...

New Activation 30 day 90 day subscription

I just Activated my account with the new 75GB Canada USA Mexico plan. I wanted to subscribe for the 90day but I wasn’t given the option or somehow missed it and ended up with the 30 day. How can I change to the 90 day and keep this plan?

Limbo hell

Hi community,I am stuck. I can’t get access to my account because it says I still need to activate it. I have a public mobile number, but have to buy PINs every month to pay as I can’t get access to my account. I am not sure if I am trying to re-regi...

Refund

I was debited and my iPhone isn’t compatible due to the phone is locked please how do I get my refund

Resolved! log in problem

my husband account cannot log in, he used the previous password to login, it not success, so he tried forgot password and reset, but after gave the code on his phone , and type in the systems, the screen go back to ask you type your phone# or email t...

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