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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sorry, but I need my money back. This is rediculous

I paid $38.08 on April 30, 2024 for a Public Mobile plan and, for reasons unknown, was unable to activate my plan. Despite not being able to use my Public Mobile plan and having no choice but to stick to ROGERS I was told I couldn’t be refunded from ...

Resolved! My account

I was away from the country and yet my app reported that I had used almost half of my subscription which I definitely didn't use! Looked at the usage details, it reported a few mb usage. So, discrepancy in the report! How to rectify this situation...

Refund

How do ii get a refund or physical sim card. I entered my ime number in your site and said it was compatible with my s20. I down loaded the app to set it up now its saying my phone is not compatible. I like to get s refund or a physical sim card

How to I cancel my account?

I have changed carriers and would like to cancel the Public Mobile service. How do I do that.

Plan price increase?

Hi there,I'm new here. Sorry in advance if this was asked before. Did anyone experience any price increase on their plans starting in May? My parents have two lines and one of them had a $6 increase and the other had a $8 increase. Were there any c...

Texts won't swnd

I can recive texts but I can't send anything.

SIM Reports Wrong Number

I ported my number after activation. The number was ported successfully. But my SIM still reports the old number.

Plans seemed to have changed again....

Just to confirm as long as you don't change what you currently have you continue to keep the same offer - correct?

Resolved! Referral code

The referral code I gave my husband did not work in adding his account. How can I get this fixed?

Purchased an eSIM public mobile plan and didn't realize my phone wasn't eSIM compatible.

The plan is paid for but unfortunately my new phone isn't eSIM compatible. I've been trying to contact someone to inquire if I can change my plan to a mailed SIM card (without paying again) but I keep getting blank screens or it'll just say there are...

Resolved! Unable to login to my account

Hi,When I just activated my sim card yesterday. When I try to log into my account on my laptop I get a blank screen with small print in the upper let corner saying " forbidden A1" . When I try on my phone I am asked to subscribe and choose a plan. I ...

My account error

I already a a plan with Public Mobile plan, I log in today and it asks to subscribe to a new plan, I thought I have to confirm my plan again but it asks for payment and ask to choose a new phone number, but I don't want a new phone number. So what ha...

Network Issue

hello , I have issue with my service as i cannot call or receive any call's , and my employee got this number for my business and he no longer works for me and i have no way to login into the account and make the payment . Need help with it urgently ...

Resolved! update address

I need to update my address and add Unit #203

Rromo plans for new activations for current customers

There has been a number of promo plans for new activations that is way better than the plans offered to current customers. How can current customers get access to the these promos?

My Sim card is locked puk error

Please help my Sim card is locked and I'm getting a puk error I need to speak to an agent please

Resolved! The base plan of $15 no longer available?

Hi there,I'm currently on the $20 - 5 GB Data at 3G Speed plan, following an invitation to upgrade from PM. Now when I click on the "Change Subscription" link, the base plan of $15/30 days is no longer available.Also before logging in, there is a $23...

$19 - 1GB still there for existing?

I checked today and seems the $19-1GB plan is not goneWas it just me? or everyone?

5% Points-Back

I sent private message to agent and am waiting for reply.I have $19 plan and should get 0.95 points-back every 30 days.However, the last two months, I only received 0.45 and 0.20 points-back respectively.

How to change the ordered extra service?

I ordered extra data service by using rewards, not used yet, just realize that is for US data roaming, not for Canada data service, how to change it to Canada data service?

Transfer Account

Hi, I opened a public mobile account 4 years ago for my daughter under my name, now she turned 18 years old and she is going to university, can I transfer the account to her name so she can manage it her way?Thank you

Resolved! plan question

I am looking at switching my Granddaughter over to Public. We currently pay every 3 months and get a reducion on our monthly plan. Does the 5G $34.00 have a similar option?

Resolved! Can't Login. Can't Pay. No Service.

I am perpetually locked out of my account. I wait one hour and it still says I am locked out. Then my email inbox is filling up with a bunch of everafe notifications everytime I login saying to wait 60 minutes...I missed a payment and now I don't ha...

eSim

How do I install an eSIM without another device to download the QR code

Changing plan

I'm a new subscriber. I purchased to the plan with 50G for US and Canada. Right from the beginning I had problems to transfer my number to Pubic mobile network. Thanks to Marius (Agent) I got my number but I never could connect to data. Still not co...

Resolved! Phone number over ridden while I tried to add second number in same account

Hello,I ported 2 numbers into this account. First number ending with 3616 ported from Telus successfully. Then I tried to port another number into same Public mobile account. When I selected the option - transfer number it did port my second number b...

activation account

my account is on hold how to resubscribe

Resolved! Assistance required to transfer account to new phone from lost or stolen device.

Hello,I have lost my phone. I am unable to login to my Public Mobile account as I do not have my phone for two factor authentication. I have created a new e-mail so that I can log in and get a CSA to assist me in1. marking my lost phone as lost.2....

Resolved! Re: Account wont use my 2G one-time data bonus add-on

Hi, I have a problem related to this issue.I'm camping and used up my account data so was hoping my service would automatically switch to one of the many bonus add-ons on my account. It didn't, so I've appreciated the comments here and followed the i...

Add-Ons

I started a new plan at the beginning of June. I am now trying to download/activate the rain that was supposed to be included. So far I have only found an option to buy the eSIM?

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