Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I just started with Public Mobile using an eSIM. iPhone SE (3rd gen). When I am having a text conversation with someone and they send me a picture it comes in a different thread - like a group text. Didn’t have this issue with Telus before I switc...
I am just wondering if there is ANY way possible I can pick or create a specific phone number? I am very willing to pay for the customization.Or if there is a number to call to ask a person, that would be great, I can't seem to find one.Thank you .
Hi everyone,I had bought this unlocked cellphone on ebay, and having used my Sony Xperia Z5 Compact with Public Mobile, with no issues, it was time to upgrade to something with a little more power, the Sony Xperia XZ2. However, after putting the SIM...
I became a customer of Public Mobile on March 23/25. Was unable to use my phone for entire evening and March 24/25 went back to my previous provider. My first month payment came out even though I cancelled my plan not even 24 hours. There is no o...
My wife died so I closed her account.Now I keep getting charged for what I'm assuming was her closed account except every couple of days there is a new charge.Mar 13 - $45.20Mar 14 - $45.20Mar 15 - $45.20Mar 21 - $45.20Mar 22 - $45.20Mar 22 - $45.20T...
Just started public mobile yesterday. But still don’t have access to my plan. It shows the payment, but I never received a QR code for my eSIM. The support page won’t load, I don’t have a temporary number. I followed the instructions and got the mess...
I know you have to be in My Community to access Private Message to CS Agent … BUT … WHERE do you find it once you are in My Community? Thank you@ links to members
I screwed up and didn’t check the number I gave to be transferred and typed the wrong one for the transfer. How do I alert public mobile? The 5G internet is working, and my account is registered to the number I provided, but I can’t make or receive c...
So I'm currently on the 3560 gig plan. Is there any way of changing it? Give me the plan to the 2920 gig plan. Or do I have to wait until the month is over? She changed the plan
Why can't I change my phone plan to something that's cheaper than what I have? I currently have a $34 subscription and I want to change to the same exact plan that is now priced at $29, but it won't let me.
I tried to make a phone call to china, but it failed said I used all the talk minutes, my subscription includes 500 minutes international talks to a lot of counties which includes china, and I have never used this in the past months.this is my first ...
So I just activated my account, the automatic system wouldn't allow me to transfer my old number so I had to activate with a new number and then port my original number. It seems to be working fine, but the "about phone" screen in settings still has ...
Hello Public,I am reaching out because my data has stopped working. When I turn it on, it says no internet available, but still counts the gigabytes used. How can I fix this? Thanks,Solomon Kunnathu
Several CSA haven’t been able to initiate the transfer of the number from Bell (number is free for porting). Some have even directed me to contact a number for porting it myself, which turned out to be Koodo’s CS. Been two days and no solution yet. C...
Hello! My husband wants to join Public Mobile, but when we start choosing a plan, we realized that new plans is different. I have $23 6GB plan but for him we can only have $24 4GB. How can he get same plan as mine?
