Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello and Good Morning,I am traveling to Asia for a few months and I wanted to receive only incoming text messages sent from Canada on my public mobile number.I will not be needing data or making phone calls and I will not be sending text messages - ...
Hi,My sister ran into an issue where she tried to set up her new password, and Eversafe would send an MFA text after she changed her passsord. Then it would send her back to the password change screen. She assumed it didn't work, and changed it again...
So I tried to purchase a 200MB of data and accidentally did it twice but then it never showed up and when I look at my add on it shows that I have two add ons of 500 minutes. How can I fix this?
Hi, I've setup auto payment and referral but not receiving the deduction in my monthly payment for the past 4 months? can someone please assist?Thanks
Help! I'm currently traveling in the US, and running out of data on my US plan. Is there any way I can add on just data to my current plan before the 15 days are up?
@CS_AgentJ just signed up to transfer my account yesterday to public mobile and paid for subscription for 3 months. In the app it gave an error for me to transfer my old number to public mobile and said contact customer service.my previous freedom ac...
Daughter has $25 plan with unlimited text and phone calling but toward end of last month phone stopped working using data. She could text with wifi but not data. Phone calling is questionable as it was the only thing working and then stopped. Everyt...
I am wondering if someday PM will allow me to hold all my family phones under 1 account to manage. Is this something that is even on the radar for PM? It’s tedious to have 3 separate logins, I have to make extra email addresses for 2 of them.
Hi,Since a couple of weeks, I can't do conference calls. Could someone check my account to verify what is the problem? I have done conference calls in the past and it worked perfectly fine.Thanks so much!
@CS_AgenHello,1) number xxxxxxxxxxxxx can text me for long time ! He can text to my wifi app based number which is very similar (xxxxxxxxxxxx) . My public is xxxxxxxxxxxxxxxxxxxxx 2) why I can't see my refered persons 1$ rewards in my rewards ? Than...
How many points do I have on phone number xxxxxxxxx and xxxxxxxxxxxxx Thank you
can not submit a ticketso bad
Support calls from telus, I think maybe some from a bank, maybe regional emergency test calls, go straight to message, never ring, so I miss them. Not all calls just a select few. What's up?
So, I'm paying for my brother's phone and own the email address associated with the Public Mobile account, but due to the new security method I can't access the account I'm paying for without entering a code sent to the phone. I cannot get the code b...
This is also happening to other people in our area in Lavington, BCI have tried to make a call up to six times before making a connection.
Hi,My mother lost her phone and her account is suspended. She cannot log in because she cannot receive the code on her phone. How can she replace SIM and re-activate her account?
Two Whom This May Concern.....the hiveSo I use Public Mobile for my teens phones. I have no reason to spend more than $15 per child for their cell phone. It's not economical and actually wrong for kids to be on their phones all of the time. They use ...
@CS_Agent People Calling me claim that they can not get through to me most times. It goes straight to voice-mail or rings until it goes to voice mail. It does not ring on my side. I have restarted my phone and it still happens. What should I do to...
Ported number 3 weeks ago Trying multiple phones same thing
I am not sure if this is a sim card or phone issue. Can anyone help because I have zero clue what it means.Thank you
so just got my sons sim activated and we put it in his phone and its saying network locked sim enter code?
trying to activate a friends sim and im inputting my referral code and its not doing anything in the app....literally nothing....how do i know if it is working? when i go to checkout there is no sign of my referral code
I just noticed if someone calls me but my phone is off/airplane mode or busy the caller still hears the ringing and doesn't know it's off and thinks we're not answering. I just tried it with my dad too!Can someone test this and see if I'm not going c...
If I switch from a 65$ 5G,25+25=50GTo a 80 $ 50 Gb package is it 50 gb +50Gb =100 gb package.
so im trying to get my sons old galaxy s5 neo online with a sim BUT i cant figure out how to activate it....keeps saying to download the app BUT the phone is too old for the app and is unsupported and wont download!!!!
What is my account number for my public mobile plan.E-mail: todnicholas1@gmail.com
I got a new set of numbers with very liked area codes of great interest and would like to know how to port those numbers to replace an already PM numbers please.
Hello, Hope there is someone in here that can help me get my points back that is miss used and misunderstood.I only had about 1.8gb of data left and 9 days to go before my data resets so I used my Reward US Roaming-3GB Data (15 day) at the time I did...
Hi, Just installed my eSim and transferred my old number over and it's trying to send me a 2 factor auth to my phone number but it's not coming to be because I think it deactivated my old sim so I can't get the 2 factor auth code.Any suggestions?H.
Switched to S20 Ultra and now I'm told that my device is "not registered on a network" even though I can text. I just can't can't send pics or make calls Most of the time). I bought and activated a new SIM, I've reset the network, PM has reset the ne...
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