2 weeks ago
Trouble with sim card
@Jose19 Click on the link ending in 22437 that @hTideGnow gave you, fill in the text box and then tap Send
How do I exactly do that
hi @Jose19
hard to say. You will need to check with PM support agent directly. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
Am I able to keep old number it’s quite important I keep old number
so, you have a suspended account? how long the account suspended for? If over 90 days, the account would have been closed and you need a new sim card and create a new account
Trying to activate my number again
Trying to reactivate my number
what troubles you have exactly? What model of phone do you have? are you new or existing customers?
your sim not connecting to the network at all?
Try Reset Network Settings. And try your sim on another phone
