SIM card

[Jose19]

Trouble with sim card 

[Phil_Adelphus]

@Jose19  Click on the link ending in 22437 that @hTideGnow gave you, fill in the text box and then tap Send

[Jose19]

How do I exactly do that 

[hTideGnow]

hi @Jose19 

hard to say.  You will need to check with PM support agent directly.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Jose19]

Am I able to keep old number it’s quite important I keep old number

[hTideGnow]

hi @Jose19 

so, you have a suspended account?  how long the account suspended for?  If over 90 days, the account would have been closed and you need a new sim card and create a new account

[Jose19]

Trying to activate my number again

[Jose19]

Trying to reactivate my number

[hTideGnow]

hi @Jose19 

what troubles you have exactly?    What model of phone do you have? are you new or existing customers?

your sim not connecting to the network at all? 

Try Reset Network Settings.  And try your sim on another phone