Number transfer did not work

[Tjp1]

I have recently joined public mobile. I followed the steps to port my old number to public mobile. I have send yes to my old provider for transfer. Then I got a text saying the transfer did not worked and it is asking me to download telus app and restart the process but I tried all the steps and nothing is going forward. I went to my public mobile app and tried to do the transfer again but it says enter a valid canadian no. So nothing is working.

Now my old virgin service is no longer active to get messages.

What should I do?

[computergeek541]

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@Tjp1 wrote:

I have recently joined public mobile. I followed the steps to port my old number to public mobile. I have send yes to my old provider for transfer. Then I got a text saying the transfer did not worked and it is asking me to download telus app and restart the process but I tried all the steps and nothing is going forward. I went to my public mobile app and tried to do the transfer again but it says enter a valid canadian no. So nothing is working.

Now my old virgin service is no longer active to get messages.

What should I do?

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Once a number port has been requested and failed, the process cannot be simply restarted by downloading an app.  Also, the Telus app will be of no use for managing a Public Mobile account.  There is a specific Public Mobile app.  A Public Mobile customer support agent is need to help you out with this.  Send a message to CS_Agent through https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 if restarting/rebooting your phone doesn't fix things.

[hairbag1]

@Tjp1 

you can call this number to get the port redone...click the little envelop icon on top right side of page for the number, I'll send you.