Cs_agent

[MacLellan]

Hi, I cannot activate my eSIM on step 6 of the setup process, I have a eSIM already from Telus, I never got a eSIM in any emails as well, I AM also trying to transfer my current number. Thank you for the help, P.S I couldn’t create a ticket for some reason the create or send button was greyed out after filling everything out. 

[MacLellan]

I have checked the sim manager and still only see my Telus sim. I will make a ticket! Thanks for the response. 

[softech]

@MacLellan 

there is a chance that the  Public Mobile esim is already installed and just not properly enabled

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

If it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor the Community inbox (envelope icon on top right) after ticket submitted, CS Agent will reply there