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Incoming calls are not working

Dave_PM
Good Citizen / Bon Citoyen

I have stopped receiving incoming calls from today ( possibly even before today)

I can call other number, my subscription is active but when someone calls me, they are routed to voicemail.

I was informed about it today by a friend and that is when I got to know about it

Anyone else facing same issue. I have restarted my iphone 2 times but the issue still exists. 

4 REPLIES 4

Phil_Adelphus
Mayor / Maire

@Dave_PM   Make sure you don't accidentally have do not disturb enabled, or airplane mode.  Sometimes with iPhones the left side button gets accidentally switched to "silent" also.

Dunkman
Oracle
Oracle

@Dave_PM 

Does text and data work?

Might worth trying a network reset of your phone.  Note: this will erase any saved Wifi passwords.  

 

 

TheSterlinger
Mayor / Maire

@Dave_PM  which iPhone do you have? It could be the results of lack of VoLTE on your phone.

https://www.publicmobile.ca/en/get-help/articles/850-turndown

BKNS27
Mayor / Maire

@Dave_PM 

You might want to double check to see if you blocked your friend’s number or Silenced Unknown Caller if they are not in your Contact list.

Go to Settings>Phone>Blocked Contact and Silence Unknown Caller.

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