Problem to new subscription twice

[John278]

I change the subscription effective in next renew date but I want to change to another subscription in next renewal date but it keep loading looping and I won’t change for me.

can I change to new subscription more than one time at next renewal date?

[John278]

I am not change to new subscription until it confirms the renewal date. Make sure all my subscriptions are canceled 

[hTideGnow]

hi @John278 

could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage