3g Plan Increase cost

[SSI]

Notice under my accounts that my 3 g subscription has increased in price $120 for 90 days to $210 for 90 day without notice.  Please advise why or is this an error.

[Phil_Adelphus]

@SSI   Have you checked out the currently available plans to change to in your account?  There are likely better plans available than the one you have right now.

[Yummy]

PM plans customers currently hold might increase in price but it is extremely rare and will not proceed without notice.
Few customers reported this 90 days plan price change but unless you WERE charged, ignore it.

[TheSterlinger]

From my understanding,  at least not with my plan which I've had for years, plans don't usually increase.

However, I have seen a few people on 90 days plans saying there plans have increased now.

I would open a ticket with Public Mobile to inquire on that.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[hTideGnow]

hi @SSI 

it is just a glitch.   You are at least the 3rd person in this week have the problem.  But as it is just a system glitch, ask PM support agent to fix it

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

At the same time, your plan, $120 for 90 days, which is $40 per 30 is not that cheap.  Check your My Account and pick plan that is cheaper with more data

[Chalupa_Batman]

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@SSI wrote:

Notice under my accounts that my 3 g subscription has increased in price $120 for 90 days to $210 for 90 day without notice.  Please advise why or is this an error.

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Hello @SSI 

This has happened to a lot of folks. It's just a system error and should clear up within a few days.

If you DO get changed that before it's fixed, then please create a ticket.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage