Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there,it’s more than 2 years that I bought a SIM card from public mobile but now when I want to login to my account from the app, it exactly goes to a page that ask me to subscribe a new plan or buy a new SIM card,while I already have one and usin...
I just joined Public Mobile and chose the eSim. It installed on my phone and then wasn't able to connect to the service and it didn't give me a phone number. I then decided to try deleting the eSim to reinstall it only to find out that I would need t...
Transferred my number to Public earlier tonight and I can't get my access. Its sending a code to a temp number they say they gave me but I don't know where that number is. So I am basically locked out. I can't confirm full access. I wish they wou...
The PM system will not accept any of my credit cards for payment. They all work, but the payment system seems stuck. It has been 6 hours already. thx
I'm currently on a 3G grandfathered plan & would like to switch to the new $34 plan with 5G US-CAN & 50GB on renewal. I have 2 questions;- Will I still get the legacy rewards. I get $9 off every month now- Will I need a new SIM as I still have the on...
So I’ve just purchased a new subscription to PM and haven’t cancelled my existing phone service. How do I retain my phone number once I get the SIM card and activate?
pls. help meI want to be refunded.
Hello, I'm trying to change my plan for the $34 one but it's not applying my legacy rewards of $6 on to the first charge. It's still showing as $34 charge with tax coming to $39 and saying to pay that now.
Hey everyone, I was sad that we may not get the new USA-CAN plan for old customers. But out of curiosity, I just checked it now & we have the option to get it for us! Yippee! This offer is till March 4th, so get yours ASAPEither $34 or $40 or $50 Go ...
Hi , i can’t log in to my account .. it won’t recognize my email or phone number .. tried forgot password / email .. even with phone number , i am not receiving a text with the code .. pls help
Hi - A few weeks ago I accepted a promotional offer received by text from Public Mobile. It will take effect in about a week, when my next billing cycle begins. The text message read " Public Mobile here. We've got a great deal for you. Get 15 GB of ...
Hi Folks,I noticed that I am unable to send MMS with photos as of today, 29 February. Looking through the recent posts I found many other Public Mobile users complaining about the same thing recently.Something changed in Public Mobile network that di...
I started my account Dec 19/2022 it had a $20.00 off each monthly bill special for 15 months.My bill went from $39.20 to $61.60 on the 12th or 13th month.The increase came into effect too early and I didn't get any notification that there was going...
How can I speak with an agent
I have the same problem every 15 days. The regular subscription is renewed with no problem. When i try and add on the us talk and text....it appears to add it on, and shows 0 balance owing...then it does not add it on, and shows a $15 dollar credit...
I switched to PM from Freedom and though Freedom acknowledge the switch, did not give a code to authorize. It has passed 90 minutes. Now I can't receive call or text. Any solution pls, tks.
I got my SIM card and tried activating my account while bringing my old number and I got "Something didn't go right while activating". How do I move forward from here?
Hello, I proceed to change my plan and was charged for both my old & new plan for the same month.
I need to download invoices beyond the 12 months they let us access.
I recently have been trying to activate a normal sim for my girlfriend on her I phone 14. Public mobile took my money but when it asked me to go on their app and activate the sim all it said was something went wrong. Trying to get any help from this ...
Am I the only one who's kind of confused as to why PM still makes it's customers use a browser messenger with no way to set notifications to contact Customer Service Representatives? The app is quasi useless for 90% anything you would require to trou...
Considering getting the $34 50gb CAN/US plan and I know PM is giving free SIM cards.However, it was recently announced that this plan will expire on March 4th and my understanding is that the SIM are not active until the user activates them. So my qu...
Hello , I am planing on changing my current subscription for one of the Nee ones that covers US & Can. But when changing it gave me the option of starting the new subscription after mine is done it happens to be 10 days after the deal is suppose to ...
Trying to switch to public mobile for the 40.00 Canada us plan. Need help. I need eSIM card
this is a cell phone company, that doesn't have agents you can callmy experience was terribleno problems buying the plan, then i goto activate, it says failed, you need support, all links for support failed
I moved away from Canada November 2nd 2023, and have been unable to cancel my service as of today (Feb 29, 2024). Thanks to site errors, I have been unable to access my account management page, submit a customer support ticket, manage my autopay, or ...
Mother phone account was locked out; tried resetting the password via the confirmation codes. Get to the page where I can reset the password, but then it says the account is locked when I enter the new password information. I am then brought back to ...
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