Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello!My daughter and I used my husband's referral code and neither of us got points or $ off. Is this because we were customers a few years ago and aren't technically new?Also we uses to get $1 off our bill every month for autopay and we aren't gett...
Hi, My phone got water damage, and trying my SIM card in another phone I can not get calls, and the data is not working. I this my SIM card also got damaged. Can I buy a new one BUT keep the same phone number? I yes what do I do to keep the same phon...
I've unfortunately payed for a sim online but I'm several days past the 10 business days suggested. I haven't found a way to contact customer support. Any thoughts ??
my account says subscription not acctivated but payment was taken and cannot access anything on my account
Change the phone number to receive my verification code?
Dear everyoneI just activated my new sim, when it came to choose number (which I stay in Viking but choose the Calgary region number) when I confirmed the number it's requested me confirm 6 digits to full access but my sim is still have no signal the...
Anyone else get a double charge on their credit card 1 day apart but it doesn’t appear in account?
I just signed up to public and my phone no longer works for texts and calls and data now
My payment was processed on August 11 and I still do not have service. This is a very frustrating way to try and get an answer for a question. I tried to submit a ticket but it has failed numerous times.
I activated my new sim card, and new phone number. Now I want to transfer my koodo number to Public Mobile. When I get to the page to enter the phone number I want to transfer to Public, it says it is not a valid number in Canada. This is stupid a...
I am an existing customer but when I log in, it takes me to a page to create an acct. Can someone help me please?
I'm currently with Koodo and they added a 3G Legacy Network charge of $3 to my bill because apparently my phone connects to 3G for voice calls because it's a few years old. Does Public Mobile also have this charge if I sign up for one of their plans?
I currently have a Koodo account and I want to join Public Mobile instead and port my number.Should I create a Public Mobile account with a new number first and then request to port my number over? Or do I start fresh at Public Mobile by having them ...
my pre-authorized credit card changed due to fraud; I want to provide you with a new one. but i cannot log in to my account. I am enormously frustrated with Public. I have being trying to resolve this with my wife's assistance, who's public account I...
How to use the add on bonus that was given?
My account says it is Suspended. I have confirmed that payment for the month was automatically charged to my credit card. I no longer have any service. How can I resolve this?
Do I have to use a new number first or can the phone number be transferred as is
I am over data limit but have an extra 30 G that I can access but for some reason its not working so now I have no data. Anyone know how to access the add ons?
I'm in Alberta and have always had an Alberta number but being taxed for Ontario. How can this be resolved?
We put in the new SIM and followed all the instructions, yet we are STILL, 3 days later on SOS and cannot use the service. Please help!!!
I am a new customer to Public, I set everything up and went to pay and it said my payment could not be processed. I had the same issue with Koodo after I had to replace my old visa-debit card, that’s why I wanted to change companies. Am I being black...
How long does it take for me subscription to update?
In the PM web page, the "Data Usage" in the Overview page is almost 10 times more than the total in the "View Usage History" for the same period (Aug 10, 2024 - Aug 16, 2024)."108.55 MB used" is indicated Under "Data Usage". I then click on the "Vie...
Hi,I'm porting one of my Public Mobile numbers to Freedom. The sent the request yet I didn't receive anything from Public yet after 2 requests. The receive an error. Any Solutions?
Aug16 is my payment due date, if I have available fund$25, my monthly payment is $13, the payment should pay by automatically or I should do myself?since the old rewards change to new rewards make payment different before!thanks
Why was I charged
Hi all,Recently bought a subscription, and tried to use the E-sim option. However it kept giving me the e-sim installation failed message.At this point I tried logging into my account on a browser, but eversafe required a code sent to the e-sim numbe...
cannot activate my subscirption -- no emails with QR code. VERY FRUSTRATING!!!!!!
