No data

[jclark416]

• Hi,

 My account shows that data should be available but I can’t access it

[HALIMACS]

@jclark416 

I presume your mobile data is toggled ON?

Also, does calling and SMS both in and out work?

[Handy1]

@jclark416  Reboot the phone and 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

[Chalupa_Batman]

Hello there @jclark416 

Depending on if you have data left in your bank for the remainder of this cycle, try this.

Go to Network Settings, turn off "Automatic" and choose Public Mobile. Reboot your phone and give it a try. Also, if you're using an iPhone, the iPhone browser sucks! Use Google Chrome. Let us know if this works.

[Hollister]

@jclark416 

Check your apn settings.

https://www.publicmobile.ca/en/bc/get-help/articles?q=Apn

[dust2dust]

Click on all the little spinner refresh icons you see lower down to make sure you're seeing current info.
Do you have a data limiter set on the phone (if Android)?