08-22-2023 11:25 AM
I requested a change from the $39 plan to the $45 promotional plan, to start at end of my current billing cycle, instead of immediately. It looks like the $45 plan is removed, and the change request doesn't appear in my account anymore. Will my change request be honoured?
Solved! Go to Solution.
08-22-2023 11:38 AM
HI @DwayneH
all good. You can take a screenshot and save it as a proof just in case
08-22-2023 11:37 AM
Take a screenshot just in case there's a problem.
08-22-2023 11:34 AM
Wow great responses, I found where it shows pending, and it's still there, thanks.
08-22-2023 11:31 AM
HI @DwayneH
the $45 plan is there on My Account
when is it going to be your new renewal date? Login My Account once more using Incognit/Private/Secret mode, maybe it is scheduled already and hence you cannot see it there as a choice
08-22-2023 11:30 AM
Did you get a screenshot of the scheduled plan change when it was there? There were stories in the past where scheduled plan changes were removed when the plan was removed. This goes against historical practice where they used to honour those plan changes.
08-22-2023 11:30 AM
@DwayneH Also when you log into your account and go to subscriptions add on page should so your upcoming change . And look something like this
08-22-2023 11:28 AM - edited 08-22-2023 11:28 AM
You can always reach out to support to confirm with them!
The below link will allow you to private message a customer support agent directly in order to get support.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Keep an eye on your mailbox here as that is where your reply will come in.
08-22-2023 11:27 AM
@DwayneH Did it just renew check like this
simply try refreshing the page to check data plan / mins / add ons
For most up to date account info
the plan is still there and available . But you can ask support what’s up also
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-22-2023 11:27 AM - edited 08-22-2023 11:32 AM
if you set it to Change at next Renewal, you should see that plan on your account on renewal day.
added pic