@Simar71
Make the search bar your new best friend. Nearly every question asked has been asked before so they are easily searched for the answers. If there's a green check mark beside the question then there's been a solution awarded. If you read several threads that offer the same solution for the same question you will know that is likely the answer. Then you can post with confidence what you think the answer is. If you are pretty sure but not 100% sure of your response just add "I believe" that this is the answer.
If you are wrong someone will likely correct you and you'll have learned something new. You may need to edit your post and indicate the edit to correct what you have posted. That's all par for the course.
The community tries their best to provide a solution that a customer can perform themselves and avoid having to contact customer support. Our goal is to only direct the customer to contact customer support if it's absolutely necessary. Usually this is if it's an account related issue like needing a credit or an add on removed for example.
A great piece of advice I was given when I first started was "Google is your friend."if you can't find a possible solution by searching in the community posed the question to Google and that will often lead you down a path of discovery of a possible solution. There are many questions I have answered with the solution on a subject I know nothing about or do not understand. Which was just about everything when I first started. But by searching Google and doing a little research I have found unique solutions to unique problems. And gained a lot of knowledge along the way.
But start out as you have be the one asking the questions and seeking the solutions. And eventually you will switch to being the one posting the possible answers for solutions. Often many of your posts are questions themselves to the OP (original poster) to get them to give us more information or details about their problem. Such as the make and model of their phone or the operating system. Or the steps they've already taken to troubleshoot their problem or such things as your plan that they are on or when they join public mobile. It is a combination of all these things that helps all of us find a solutions to customers problems.
A lot of advice about earning community rewards for when you're on the point system give back points can be searched by putting community rewards in the search bar. It doesn't matter if you're earning points or $$ rewards the way you help and contribute on the community is the same.
As explained public mobile takes a combination of your contributions based on posts, bravos and solutions in their secret formula the tabulates the community rewards. The top 50% and top 25% rewards are fairly easy to earn. The top 10% takes a regular effort. The top 5% and 1% are quite literally a full-time job! And only oracles receive the highest reward of $20.
Welcome to the public mobile community! I hope to see you hanging around on a regular basis.
