Good Afternoon,
I have been a loyal client for over 6 years and was paying just over $13/ month with loyalty rewards applied. Since the new rewards program came into effect, my monthly fee has risen to $22.60. This change in reward programs was forwarded to me ahead of time along with BONUS data, which my plan did not have previously on purpose since I do not use data on my phone. What was not mentioned ahead of time was that my payments will almost double. Times are tough and I cannot sustain this increase. I was happy to be a Public Mobile customer all this time because the phone service is good, the prices were reasonable, and fees actually decreased over time. The new rewards system does not adequately reduce fees as did in the previous program. This poses finacial issues for myself, and I am sure, many clients. I would like to remain with Public Mobile and have been searching for solutions on their website. I have used the chatbot and asked how I can change to a more affordable plan, specifically the $15/ month plan available only to new clients according to the website. It tells me I can change under the Subscriptions section and to choose the $15 plan. This is not so as it is only available to new clients only as mentioned under the Shop tab and is not listed as an available plan to an existing client when I am signed in. So I humbly ask: What do I need to do or with whom do I need to talk to to switch to this plan and keep my current phone number? Finding a direct customer support phone number is next to impossible and I've been trying for a long time. Please help me to remain with the Public Mobile family. Thanks.
