09-10-2023 03:43 PM
I switched to Public Mobile today. Before I was on Roger's 5g network. I signed up for PM's 5G plan but my phone's indicator shows I'm on an LTE network not 5G. When I had my Roger's sim card in it showed 5G automatically. Is there some setting I need to change for PM?
09-11-2023 07:10 PM
Thanks @mtbman . I didn't go looking. Maybe I should save a link or something. I hoped you'd be back.
There you go @Questioner5 .
09-11-2023 07:06 PM
Good luck!
09-11-2023 03:27 AM
@Questioner5 wrote:There is no 5g option when I check mobile networks. Is this usual for the s20fe?
Unfortnately, this is normal. Even a Telus-sold Samsung Galaxy S20 FE 5G will not connect to the 5G network at Public Mobile. While the phone has the hardware necessary to connect to the 5G network, Samsung devices customize available features based on the carrier being used. Whether this is Samsung's doing or if it was done by Samsung at Telus/Public Mobile's request is a matter of debate. This is a device software issue. Short of Samsung releasing a software update to enable the 5G network when a Public Mobile is inserted, this phone won't be able to use that network. Due the age of this device, I doubt that there will ever be a software update for this.
09-10-2023 08:53 PM
@Questioner5 wrote:Thanks for replying. When I check my mobile network options 5G is not listed. I posted a screenshot above
@Questioner5 , I am only familiar with iPhone’s. Sorry 😞
09-10-2023 08:47 PM
Thanks for replying. When I check my mobile network options 5G is not listed. I posted a screenshot above
09-10-2023 08:46 PM
There is no 5g option when I check mobile networks. Is this usual for the s20fe?
09-10-2023 08:44 PM
09-10-2023 08:01 PM
@mtbman- how about it?
@Questioner5- It looks like S20's are being a problem around here. That user has a firmware instruction list to get 5G. I hope you're not intimidated by fiddling with firmwares. Don't worry, it doesn't require rooting which would disable things like Google Wallet.
09-10-2023 07:57 PM
I have an Samsumg S20FE 5g
09-10-2023 04:43 PM
I think Telus/Public Mobile are doing some shenanigans with what should be standardized systems.
What make and model of phone is that?
09-10-2023 04:21 PM - edited 09-10-2023 04:27 PM
@Questioner5 wrote:I switched to Public Mobile today. Before I was on Roger's 5g network. I signed up for PM's 5G plan but my phone's indicator shows I'm on an LTE network not 5G. When I had my Roger's sim card in it showed 5G automatically. Is there some setting I need to change for PM?
@Questioner5 , this may be a silly question but is your phones cellular settings set to 5G?
Also, does your phone have the latest OS software installed?