Cancel subscription without having the sim

[tamar2]

Hello,

I don't have the sim available but I still would like to cancel my payments. How do I do that?

Thanks,

Tamar

[tamar2]

Thank you wrote to CS agent

[hTideGnow]

HI @tamar2 

you don't actually need your sim , you have couple ways

you can still login My Account to  go to Payment, Manage Subscription and disable Subsribed.  For the 2FA , just choose "Didn't receive code?" and choose email to get the code

you can also call 1.-855-4PUBLIC and use your account pin to disable Autopay

last, you can submit ticket with CS agent and ask them to remove the credit card or just help to disable autopay

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[tamar2]

Thank you I'll do it

[tamar2]

Hi,

Thank you but I can't login w/o the sim thats the problem

Tamar

[Handy1]

@tamar2  You can ask support to remove the credit card on file right away 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

HI @tamar2 

If you log into your account and click on subscription, click the toggle to the left to turn off the sub and it will be cancelled. Also, if you were to port your number to another provider, that would also cancel the subscription.

If you're unable to figure it out, please contact a CS Agent to assist via this link and keep an eye on that mail envelope in the top right corner for their reply.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437