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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 4G vs LTE

Hi all I’m a newbie. I just activated my SIM card. I bought the 15 gb at 4G speed for $40 a month. On my phone it’s showing 2 bars and LTE. Is that normal? Shouldn’t it show 4G? Another dumb question. Where can I find my phone number on my cell? TIA

Network Down

I'm in Abbotsford, BC and the network seems to be down. Calls and data not working. I can't sign in to Public Mobile either. Anyone facing a similar issue? Helpline not working either. Who should I contact and when will service be resumed?

Resolved! Change plan

It's really weird I got $15 plan for my daughter recently I noticed it's changed without my knowledge and I got charged $41 a month any body explain why?

I need app for android

Where can I find app for public and I don't want to receive tex from my sim card for entering evry times.

Resolved! I want to quit

I don't like receiving emails from community

Resolved! Getpoint

How can I get points.

Resolved! Need previous phone record

Can i get a phone call log on a particular date? For example on May 1, 2022? I want to see the incoming calls and out going

Resolved! USA useage

If we need more time in the USA than 15 days can we just pay another !5 .00 ?

New activation - no email or port text message

Hi, I have my sim card and received text message activating my account - but I have received no e-mail from publicmobile confirming activation, and I have not received any text authorizing the port over from my previous number. It has been 2 hours - ...

phone not ringing

my phone does not ring and goes straight to voice mail, i need an agent to contact me or I am cancelling my service with public. How can i get an agent to assist

Sim card online order never show up

I have placed an sim card online order, it has been two weeks but I still have not received anything, and I no longer have time to wait. How can I get it refund ?

What is the difference between plans?

I am a little confused that 20gig plans cost less then 15 gig plans. I'm sure I'm missing something. I'm fine with getting the $60 plan but I just can't see the difference between the 20 gig 4G and 15 gig 4G thanks

Can’t send a massage without data.

Why in order to send a massage to some numbers I need my data on and for other numbers I can send massages without it?I have the same issue with receiving massages.

Payment

I just got my simcard and im trying to activate it, on the payment screen i filled in my credit card info. But it doesn't work. The credit card is from europe but it's a visa so it should work right?

Sim Card

HiI have ordered sim card online at 23th January and I haven’t received it yet.There is not anything in canada post tracking, about it too. I need help about that.

Public Mobile

I Joined last year and my phone was screwing up this Feb so I went to Walmart to buy another, the guy said I couldn't buy outright and had to go with another carrier. So I said what about Public Mobile and all the great humanists that helped me out, ...

Changing Phone

I took my SIM card out of my old iphone and put it into my new iphone but it does not work. The phone recognizes the Public Mobile network but I cannot text or call. I have rebooted the phone, reset network settings, toggled airplane mode on and of...

Can't add funds via Simon anymore, can't add less than what is due via self serve still

Can you fix this problem already? Paying via Simon used to be the work around to accounting for rewards you *will get* with your upcoming renewal. now you can only add via my account or 611, which is fine if you'd allow us to do our own basic math, ...

Buy US Roaming

I am in the states how can I buy Roaming for my phone?

change payment info

How can you reactivate your account then update payment info, when your account is frozen. I need i.t to reactivate account

in coming calls on the $15/month plan

When I signed up in September, the $15/month plan included "Unlimited Incoming Calls" as a feature, (which I was lead to believe that I wasn't charged for incoming calls), but I don't see this feature when I look at the plan today. Can someone tell m...

I want to change my plan

Is there anybody out there that can help me...I want to change my plan to the 25 dollar plan. But there are no options to change on your own...or I can't find it. Need help please and thank you .

us roaming

Is the price I see of 15.00 for fifteen days or is it 15.00 pr day?

Bonus SIM card

I never received my bonus SIM card. I would like to find out how i can get a second sent out as i know someone who would like to take advantage of it.

Change of Plan

Some weeks ago, while setting up for a lengthy roaming period in the USA, I was told I needed to upgrade to a plan with 4G data speed and buy a roaming addon. So I elected to do that move to the 4G plan "at renewal" which was yesterday, when the full...

500 minutes international calls

Hi all,I called to Australia and it keeps hanging off after 5 minutes. I tried calling different times and it keeps happening. Have you ever encountered this issue? Thank you!

Can make calls, but cant receive them (goes straight to my voicemail)

Hi folks, My number has been successfully ported, confirmed by the Port Administration Centre (PAC). However I cant receive calls. I get a voicemail notification on my phone (Samsung Galaxy s10+) for missed calls but my phone doesnt ring even when i ...

Re: Renewal reminder text messages

I have always gotten 2 text messages from #611 to remind me that my plan (pay as you go) is about to expire. One text 3 days prior and another text the day before expiry. This month I did not get any reminder text messages. I woke up to a text this m...

Resolved! Traveling to Mexico - Will my phone work.

Hello!I will be travelling to Mexico in the near future. From what I've read it sounds like I will not have any data while there, and will only have 300 mins of phone calls if I sign up for the international minutes. Just wanted to get others input o...

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