Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I activated my number recently and I think someone else and I have the same number. When my friends try to text me it goes to someone else instead of me and they are receiving texts from my number which I didn't send. My friend tried calling my numbe...
I just updated to IOS15.11 for my iPhone 12 pro and now I can't call or receive a call. Can public-mobile use in iPhone 12 pro with IOS15.11? It happened to another iPhone 12 pro max with IOS15.
I have a basic $15.00 monthly plan with talk & data. I believe my plan says I have to call anywhere from within Canada. Can I access this data to use the internet in the U.S. or do I need a U.S. roaming add on?
Hi, I have been a long time Fido customer (20+ years) but PM 25$ a month is way cheaper. So,I ported to PM 48 hours ago. However, the call quality is not very good. I'm using a samsung S10. When calling you can hear that the sound is very clear for ...
...from 2 years ago December when I 1st signed up?I have never used any International Calling Minutes which was another Promo back then too Added-On. Whatever was awarded back then should be intact still now.I tho't that the 2GB Data Promo Add=On giv...
Today I started an account and gave my credit card information and was charged. I then called my other provider to make sure I canceled but then they offered me a better plan and I switched back. Can I get a refund for the month I won't use? I am als...
why is Walmart refused to sell Public mobile SIM cards in the store according to the PM Map?I went to Walmart Islington/hwy 401 location kisok to buy a PB SIM yesterday.However, the Rep did not know about the PB SIM card and Holiday Promo. The Rep. a...
is it really online? there isnt any help
I am a new customer. I received my pin and went ahead with the steps for the activation. Every time I try to pay I get this error "We were not able to process your payment. Make sure all information is correct or try again with a different card" I ha...
Have auto pay. Billed on the 7th but auto pays on the 8th. Account suspended for a day every month. How to fix?
I forgot to disable my call forward before travel to US. I want to receive call in US and bough roaming add on. But unable to disable it. Receive error: Problem connection or invalid MMI code. Please disable call forward of my account, any help from ...
My account shows 500 bonus minutes added but if I dial international numbers I get a message saying I have no minutes left
Hi. I received a text saying I have 10 minutes remaining in my plan. I am at 90 out of 100 minutes. but I’ve also only used 134 out of 500long distance Canada wide minutes. I was wondering if it will just start using the long distance minutes even fo...
Tried using that wonderful free gift of 100 international minutes...they are active on my account, but I tried my first call and was told My minutes had expired?? or somthing to that effect... must a 1 be used?
I recently signed up for service with Public Mobile, activated a new sim card and registered for the online self serve account, and 2 days later I was unable to log in. Someone has changed my password, and the answer to my security question - how ca...
Hey everyone, I've been with PM for a very long time (I get the 15$/3m reduction, so I guess 5 years?). My current plan (been on that plan for a very long time) is unlimited international text, unlimited Canada wide talk and 6GB of data for 135$/3m. ...
Hello, I bought a recharge voucher and downloaded on to my grandmothers mode it said the balance was now over 60 dollars.I tried her phone today and it’s saying her account is suspended when I try to re type the recharge voucher number in it says it’...
I have a very odd issue. My wife and I (both long time Public Mobile customers) cannot receive calls from 2 long time Fido customers (Plus their Rogers landline). It's been on going for a few months now. The 2 Fido numbers are on the same account but...
I need my activation text to be resent again so I can accept the number transfer. How would I go upon resending the text?
need help, where do I enter in the refer a friend code after the account was setup?
My credit card was compromised and the new one will not arrive in time for my next payment. How can I pay my bill without a credit card?
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