FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12409 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23500 Views
  • 183 replies
  • 25 Bravos

Resolved! Can’t use internet when on a call

Hi everyone!  I have an iPhone 12 that’s had a carrier settings update and has the most recent iOS installed.My issue is that I’ve noticed that my internet connection goes bye bye when I’m on a call (meaning I can’t check email or search the web or a...

AdrianG by • Good Citizen / Bon Citoyen
  • 724 Views
  • 8 replies
  • 0 Bravos

Resolved! Can i see data usage by day

Hi everyone,  I'm a week into the 30 days of my plan, and suddenly I got a message saying I had used 75% if my data. I don't know how this happened. Is it possible to see the daily usage or sudden spikes somehow, so I can try to figure out what it's ...

gryhsball by • Good Citizen / Bon Citoyen
  • 506 Views
  • 4 replies
  • 0 Bravos

Resolved! return

Hi ordered a new pone from Public Mobile - cancelled it but they still  sent it to me - have it here would like to return it please -  what do I do to get it back to Public Mobile?  Thanks

New User: keep getting not registered.

I have read most of the tips about fixing the problem, airplane mode off/on restart etcCould not find the Public Mobile listed on my phoneI have had my phone deactivated by Telus. I can log into my account with Public so it is activate but keep getti...

DennisC by • Good Citizen / Bon Citoyen
  • 661 Views
  • 10 replies
  • 0 Bravos

Resolved! Won't let me change plans

It gives me an error page when I click to change plans and it won't let me submit a ticket. Is there any way to actually contact support and speak to someone about this? It seems criminal that I can't cancel or change my plan for next month's billing...

Resolved! Phone calls and data usage while phone is dead

Hi, my iphone battery completely died 4 months ago. The iphone has been shut off. When i looked at my account history, there has been data usage and phone calls logged. How can this be? The phone calls are to the same number for a few seconds all hou...

Dalineus by • Great Neighbour / Super Voisin
  • 699 Views
  • 8 replies
  • 0 Bravos

Data

I changed my plan but the data from old planwas added to new plan as used data it was used in old pkan so now im told im at 95%i want this fixwd

bryann112 by • Great Neighbour / Super Voisin
  • 642 Views
  • 8 replies
  • 0 Bravos

Data usage

Until I get a handle on my data usage through a turbo hub, servicing 3 security cameras only, I bought the base plan providing 250 mb of data. I quickly used that up during the hub configuration process using a laptop, so I bought 1gb of data add on ...

smappleb by • Great Neighbour / Super Voisin
  • 602 Views
  • 8 replies
  • 0 Bravos

reactivating service

Hi there. I received a message that my credit card payment didn't go through and my service it cut off.  I realized that I received a new card and hadn't put in the new info. I went to the site and filled out the form and when I hit submit it just re...

Cold-Comfort by • Good Citizen / Bon Citoyen
  • 363 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't change plan on Self Serve

Hi everyone, I have been trying to change my plan online but cannot. I recently changed it a month ago and now want to change it to another plan. Is there a restriction on how often you can change your plan? Thanks in advance for your help!

mohammc by • Great Neighbour / Super Voisin
  • 564 Views
  • 6 replies
  • 0 Bravos

Resolved! Making calls

Wondering why I cannot make calls or receive calls on my android Galaxy A5 when I only have one or two bars of service? Could it be the phone or something else?I can however make calls when in cities that have towers. Where I live there are not tower...

Lori66 by • Good Citizen / Bon Citoyen
  • 2356 Views
  • 56 replies
  • 0 Bravos

Resolved! Service not turned back on after resuming payment

My service was turned off yesterday with no warning. I am registered for AutoPay. I realized that I had put a stop on my credit card on Sunday because I lost it, so I updated my public mobile account to use my other credit card. It now says my Amount...

slindgren by • Good Citizen / Bon Citoyen
  • 684 Views
  • 13 replies
  • 0 Bravos

Resolved! QUIT DISCONNECTING ME

THIS IS RIDICULOUS! i HAVE NEVER HEARD OF A COMPANY THAT CUTS OFF PEOPLE'S PHONE ON THE DAY THAT A BILL IS DUE.  THE DAY IT IS DUE MEANS UNTIL MIDNIGHT, NOT IN THE MORNING.  I AM CHANGING PROVIDERS BECAUSE i CAN'T HANDLE DEALING WITH THIS INSANITY. D...

eamery by • Good Citizen / Bon Citoyen
  • 1159 Views
  • 16 replies
  • 0 Bravos

Resolved! New to PM

Hi All,I am new to PM forum and would like to port in my Freedom number next week. Kindly let me know if I get the free sim card from Walmart mobile than I will be able to get the 2GB bonus data and also $10 referral discount. If I might loose any of...

shahestates by • Good Citizen / Bon Citoyen
  • 1228 Views
  • 32 replies
  • 0 Bravos

Resolved! referal code rewards

why my acvount is not being rewarded for "refer a friend" & "being refered by a friend" rewards

anahita17 by • Good Citizen / Bon Citoyen
  • 899 Views
  • 13 replies
  • 1 Bravos
Labels
Copyright © 2024 Khoros, LLC
Need Help? Let's chat.