Esim not activating

[aquriaguy]

Help. Just ported over from Koodoo. No service and can’t activate esim. Need my phone for work 😞

[LitlLdy]

---

@aquriaguy wrote:

Help. Just ported over from Koodoo. No service and can’t activate esim. Need my phone for work 😞

---

@aquriaguy , have you rebooted your phone & tried these things below?

1. In cellular settings make sure that “ Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’)
2. Reboot your phone or reset your network settings then reboot.

[Handy1]

@aquriaguy  Was it Koodo pre paid or post paid ? If pre paid . You need activate with temp PM number first then get support to help you port over to PM 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437