Issues during renewal

[nywtse]

@CS_Agent , my account failed to renew automatically. It was stuck in an upgrade to new plan. In order to restore Service, I had to finish the upgrade by paying the additional cost. There was no other way.

then when I tried to go back to my original plan, I had to pay again!

I would like to get back my original plan and my original environment. And get all my extra payments back.

[dust2dust]

Was this from last night through to this morning? Or is this all happening now?
Did you intentionally schedule a new plan? Yeah paying twice is not the right way to do all this.
You would need to ask support to fix this if it only just happened.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437