Phone Number Port

[auntieb]

I am having an issue with transferring my number from Bell. Originally I did it by IMEI which failed, and it failed because Bell claimed they do not store that for BYOD plans.

So, I reached out to Customer Support to re-send the port request by account number. Support claims they sent the request but I never received the confirmation text to port the number. Bell claims the account number is correct, but they never received the request.

I am at a loss as to how to move forward.

[Handy1]

@Singh11 sent !

[Singh11]

Can you send me the porting teams number?

[auntieb]

Thank you everyone, I contacted the porting team and got this resolved.

[BKNS27]

@auntieb 

You need to have the Bell SIM in your phone to receive the text from Bell to confirm that you are porting over to PM. You have up to 90 minutes to reply or porting will be cancelled.

Contact a CS_Agent by private messaging to restart the porting process if you missed this window at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

If there is time left, put the Bell SIM in your phone and reply with YES.

Once you replied to the text, the Bell SIM will continue to work until porting process is completed…this could take up to 2 hours.

[Handy1]

@auntieb 

You should just give the old providers account number not the IMEI . But no worries there’s a number for live support that can re trigger the port request for you will send you private message and just give them the account number this time . And leave old providers SIM card in the phone so you can reply YES to the confirmation text they send you to port the number 

[softech]

@auntieb 

did you call the porting team?  check with them once more if you haven't call them yet.  I will send the number to your Community inbox