My phone service is not working properly

[Marilynhans1]

I am unable to make calls as the calls do not go through.  (Failed calls)

I heard a few days ago that bell was having some issues close to my area. Is this still the case?

Marilyn

[Handy1]

@Marilynhans1  Please use this direct link to support to help 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Marilynhans1]

Rebooting my phone has not worked.  Q.  If there is a problem, is Public Mobile aware of it - and how do I know if the problem is being fixed??

[Handy1]

@Marilynhans1  Also check 

Outage map in your area:

https://istheservicedowncanada.com/

[hairbag1]

@Marilynhans1 

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@Marilynhans1 wrote:

I have had this account for years and usually have no problems.

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Gotcha. I'm gonna guess that the issue is a local network problem, especially if those other guys were experiencing similar problems. Try the cell in a different part of the city, if possible.

[Marilynhans1]

I am unable to test the Sim card to see if it works. I only have one phone. I will try rebooting the phone as you have suggested.

[BKNS27]

@Marilynhans1 

Try rebooting your phone by powering off then power back on but check the Bell outage map:

https://istheservicedowncanada.com/status/bell-canada 

[Marilynhans1]

I have had this account for years and usually have no problems.

[Handy1]

@Marilynhans1  Try rebooting the phone or reset network settings se did that helps . Also is it possible for you to try the SIM card in another phone to test 

[hairbag1]

@Marilynhans1 

is this a new account or has it worked successfully up to this point ?