Double charged for extra data

[Pamela90]

Hello. 

I was double charged for a one time top up of data. It was supposed to be a one purchase of $15 but I was charged $30.51. 

I now can't use the extra data as it is "incompatible" with my plan. Is there anyway I can find a fix to this?

 

 

[dust2dust]

@Chalupa_Batman- It's just more of the confusing messaging and tricks this company is doing to suck more money out of customer wallets. How is it that the transaction says Sep 5 anyway?
@Pamela90- Are you in the Maritimes?

[Handy1]

Yes it would be strange to get a text for extra data if already on 5G plan with unlimited data . But stranger things happen around here like accounts saying on hold on renewal and services still work . But I’m thinking maybe they got text excepted it and maybe next day or two had scheduled plan change to 5G plan . Maybe they will update us 

[Chalupa_Batman]

So this is what confuses me. The text she got said To continue enjoying data services reply YES1 to get 1GB for $15 or reply YES3 to get 3GB for $30. If she is on an unlimited 5G plan why would she get this message? This would mean last Thursday she was on a plan that was not a 5G plan and your assuming at some point since Thursday her plan was updated to a 5G unlimited data plan. We're missing some information here.

[Handy1]

Because OP says the add on say incompatible, this happens with 5G plans that are unlimited data 

[Chalupa_Batman]

How can you tell if she's on a 5G plan?

[Handy1]

@Pamela90  You have to ask support if they can reverse it for you . So you’re on a 5g plan with unlimited data no need for data add on . Use this direct link to support 

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

If you were double charged you will have to reach out to a customer service rep and explain what happened.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437