Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Guys,I recently ported my number to another provider, but I am not happy with their connectivity and would like to return to PM. I still have my previous SIM. Can I re-use that, or do I need to purchase an new one? Also, what is the process to por...
Did not get the text message within 90 minutes and now I need to restart the transfer
HiI bought my daughter the “Talk, Text, and 3 GB data”. We crossed into the US yesterday and no service.I’ve made sure that she switch to LTE service, turned cell service off/on, and rebooted her phone twice. No luck.She’s using an IPhone 15 with i...
Hi,I purchased a data add-on on the 14th and it didn't show up in my list of subscriptions, and it didn't even work on my phone when I turned on data only.I checked my purchase history and it shows there but not on my account.Help?
Hi There BKNS I also purchased my US roaming yesterday. I confirmed the roaming setting noted above and noted my network operator is set to AT&T. I cannot sent texts. Also I have a business meeting by phone with folks in Ontario and concerned abou...
My add on plan is supposed to allow voice calls . Can only text.
Just checking out the plans for existing customers and see there are some good deals. I've been using the 4g 20gb/month plan on 90 day subscription and see some new options for increased data. I don't even use the full 60gb in 90 days, far from it. ...
@members I have been trying to update payment on the account and have been a customer for many years + 10. I log into my account it takes me to a page telling me to complete activation. I don't want to activate its already active! I can't make a tick...
I signed up for 4G plan but I'm only getting 3G coverage. Anyone know why this might be? Possible my location?
Hey community,In addition to the 90 day phone plan $34/Month 50GB, from 2 week ago, there is another phenomenal offer for folks who need lots of data. The new offer is for a $40/month 75GB 5G unlimited 90 day subscription. This honestly exceeds my ex...
It's almost a month I ordered for a SIM card which never get to me. I have gotten another SIM and activated my account, I expected PM to reimburse me for the SIM card which they never delivered to me but they're acting as if they don't know what's go...
How long does it take for the credit to show on my account? Thanks!
I sold my iPhone so cleared everything. It deleted sim. Then wouldn't let me log into my account to purchase a new one on my new device. If I get a physical sim how will I get it connected to my number? I had to buy a whole new subscription to hav...
Can US Roaming Add-ons be used outside the continental US (e.g. Puerto Rico)? Thanks
I thinking of changing to the 90 day plan from my current monthly one, saves 5 dollar a month. Now I am on the legacy reward, with like 6 dollar off each month, so if I switch to 90 day plan, do I get 18 off the total price?
HiI got charged Feb 9th and Feb 10th for the same plan according to my bank statement and, only showing up as a single payment with my public mobile statements.Anyone have any idea how to resolve this?thanks
Purchased a new sim card via the Public Mobile app, and want to switch over to it. When I enter the new sim number it provides an error of not a valid sim number. The sim card I was sent looks like it's a Koodo Sim card, does this matter since Public...
i can't login . i have changed my email passwords everything. I am ready to just cancell the whole thing and go to another provider
HI, I am locked out of my account for 2 days.can you do something to help me out.
Starting February 15th, 2024, there is no data for my number, and shows a logging-in error.It did this whole day, nothing solved
My daughter recently switched to public mobile and today her phone number changed without notifying her and now she can’t login to her account because the verification code sends to her number that they changed it from? How can she get in touch with ...
Tried to transfer my eSIM to new phone but it didn’t work. What do I do????
Hi, I’m not able to update my payment information. It keeps coming up with “we cannot process at this time please try again later.” I have tried multiple times. What should I do?
i literally just want to cancel my plan
I am writing this from a different account as I can not access the account of a lost phone as it requires a code, sent to said lost phone. Writing a ticket through this account results in an error message. Suggestions are to go into account and make ...
How can I confirm that VOLTE is enabled on my phone with Public Mobile?
People have been telling me that sometimes they call and get a "this number is not in service" message. Other times it goes to a generic voicemail message (usually after just 1 or 2 rings). Still other times the call goes to my personalized voicema...
I ported online from Telus to Public and activated the eSIM via the app/my phone but it still hasn’t activated it. It currently says SOS only and my Telus eSIM is still active. It’s just around the two hour wait time. Is this normal or should I be co...
Please help me refund the data add on, I have not used it I thought I was using points to purchase it
