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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1785 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30201 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41891 Views
  • 185 replies
  • 29 Bravos

Just transferred my number and I can’t receive calls! Help!

I just transferred my number from fido to PM. I had some problems to activate the eSIM. Now it looks like everything is working, but when someone calls me, it doesn’t ring and goes directly to voice mail! Besides that, I can’t get a ticket, because t...

C_C_M by Great Neighbour / Super Voisin
  • 807 Views
  • 7 replies
  • 0 Bravos

@CS_Agent in our Community

My payment is not processing. It's an issue on your websites end not with my bank or the card I'm trying to register. When I use the chat bot to try and connect to someone to process my payment it sends me to a page with a 404 error.How do I get in c...

Kaializ by Great Neighbour / Super Voisin
  • 341 Views
  • 2 replies
  • 1 Bravos

Resolved! Add-ons

I currently have 0 data left with my plans but have lots in my add ons. Will Public Mobile automatically activate this to keep data available for my use?

M3C by Good Citizen / Bon Citoyen
  • 663 Views
  • 5 replies
  • 0 Bravos

Phone number

Hi there, How do I change my phone number with this new system? Thanks

Izzy09 by Great Neighbour / Super Voisin
  • 604 Views
  • 8 replies
  • 0 Bravos

Change credit card *611

Is it possible to change credit card through 611? Having trouble accessing my account.

superm73 by Great Neighbour / Super Voisin
  • 740 Views
  • 7 replies
  • 0 Bravos

@CS_Agent I just signed up with a plan but can't log in

Hello,I recently signed up to a 4g plan but when I tried to log in it tells me it needs to authenticate my number. But I never had a number to start so I need to change it to my public mobile phone number. Please help.  

Johnce by Great Neighbour / Super Voisin
  • 254 Views
  • 2 replies
  • 1 Bravos

Telephone payment

Hi:  Is Fongo Inc under Public Mobile?

Wai2 by Great Neighbour / Super Voisin
  • 573 Views
  • 5 replies
  • 0 Bravos

I lost my phone and need to change the SIM card

Hello,I lost my phone (with SIM), that was working. Now I got a Public Mobile SIM from Telus shop (that I was told that they cannot swap, I have to do it myself). When I try to do it myself, selfserve keeps sending OTP on my old SIM that I donot have...

Rocky56 by Great Neighbour / Super Voisin
  • 229 Views
  • 1 replies
  • 0 Bravos

@CS_Agent in our Community

I upgraded my plan a week ago—two weeks early for my old plan—up to a $65/month plan w/30GB data @ 4G speed, but seems within a mere few days of that “upgrade”, there’s been a new option available? One for the EXACT same price that I’m now paying, bu...

Rosep8 by Great Neighbour / Super Voisin
  • 514 Views
  • 3 replies
  • 0 Bravos

Resolved! $15 plan is still available?

Hi there,I am using Public mobile with a $15 plan/month. I have just bought a new SIM card for my daughter, and I set up online, but I could not find the $15 plan anymore. I wonder if this plan is still available? I just saw the minimum plan costs $3...

Hanle1 by Great Neighbour / Super Voisin
  • 1429 Views
  • 5 replies
  • 0 Bravos

Resolved! $15 plan renewal - fail

I was in the process of confirming my change to the $15 plan and the site just sat there spinning.  After about 10 minutes I went back and did it again.  To my dismay the $15 plan no longer shows!  I have tried 3 different browsers, and the mobile ap...

Janecho by Great Neighbour / Super Voisin
  • 492 Views
  • 2 replies
  • 1 Bravos

Canceling the add- on

I purchased the unlimited US talk and text for 15 days by a mistake. Can you cancel the purchase? I won't use it because I don't need it.

Donnn by Great Neighbour / Super Voisin
  • 262 Views
  • 2 replies
  • 0 Bravos

Resolved! Rewards change with new plan?

I'm on the old rewards system, not the point system.I'm hoping to switch plans to the new $39 for 20gb.I think if I switch plans, my rewards will stay the same, but I figured I'd double check and make sure!Thanks!

Anonymous by Not applicable
  • 470 Views
  • 5 replies
  • 1 Bravos

SIM card MIA

I never received my SIM card. It was ordered and paid for online May 7th. It has been well over the 5-10 business days. I want to know how to cancel the SIM and get a refund. 

Sapster by Great Neighbour / Super Voisin
  • 227 Views
  • 1 replies
  • 0 Bravos

New Nickname?

Hey! I was able to sign into Community with the right email and password, but it's forced me to pick a new nickname and I can't access any of my old notifications or anything.Did I miss something?Thanks!!!

Anonymous by Not applicable
  • 828 Views
  • 6 replies
  • 0 Bravos

Resolved! Sim card did never arrived

Hello I ordered a sim card in March. It never arrived.I need the sim now.I am unable to raise ticket as the "submit ticket button is not highlighted even after entering all the information required in the fields.Help please!!!

Resolved! Transferring number didn’t work!

thought I transferred my number, but phone still has my carrier as Bell. And Bell confirms I’m still their customer. Public Mobile accepted my subscription and payment and subscription is currently active. So, I’m supposedly paying 2 companies for th...

Ronkmills by Good Citizen / Bon Citoyen
  • 2318 Views
  • 29 replies
  • 1 Bravos

Resolved! Change subscription

I have $40 3G plan with 5gb data. If I witch to the promotion of $39 4 G plan with 20 HB data will I maintain my bonuses I currently have and my locality rewards?

M3C by Good Citizen / Bon Citoyen
  • 1090 Views
  • 9 replies
  • 2 Bravos

Resolved! accessing my account

unable to access my account to update my payment options

Aceman1 by Good Citizen / Bon Citoyen
  • 1045 Views
  • 11 replies
  • 0 Bravos

Esim not installed

@CS_Agent, I just subscribed to PM. I am not able to install esim. its giving me error everytime I try.

HS7877 by Good Citizen / Bon Citoyen
  • 1039 Views
  • 11 replies
  • 0 Bravos
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