Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Currently have a couples plan with Cityfone. The account is in the other persons name and they want to keep that plan and their phone number for awhile longer. I would like to port the second phone (my phone) over to PM sooner. I'm guessing that may ...
$25.00/ MONTH1024 MB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextI am happy with this plan above and do not want to change Question can I keep the same plan?
HiMy phone was suspended since my visa info was changed. I am unable to log into my account. I reset my password however, the email on file is no longer valid and unable to replace the new email address. Need to update the account with new visa info...
Hello guys i am with new rewards program. What I saw is Public Mobile will redeem only 15 points out of 65 available towards bill credit. But i want to redeem all of my points towards bill credit. Is it possible ? Thanks.
Hi all, can anyone help resubmit a port request to Telus for a phone number to be brought over to public mobile? I messed up and didn’t leave the old SIM card in. Thanks in advance for your time!
My Daughter is in California right now and her US data plan is not working currently? i subscribed from last cycle for Canada & US plan. she still have 50GB for this cycle which is ending by May 18th? anyone know why is this happening
I got this message on my phone that my number is registered to my Apple ID but not associated to this phone… I can keep suing it until it expires. Well I guess it expired as not I can’t text or face time anyonecan someone help me? I hope I didn’t los...
It says that I do not need to do anything to change to public points. How do I know if this has been done? How soon can you direct your points to your next months billing?Thanks. Kim
For the last two months, my account has been put on hold two weeks before the 30 day cycle is over. Can somebody please tell me why I have no service for the last half of the month and I can’t seem to stop it or get any answers or help to stop it. I ...
I porting a number from Fongo at Apr5 but till now I can receive call and put call with it, but I can not receive SMS with it, may I know what's the problem ?
I bought an eSIM plan today and successfully transferred my number over from Roger’s but I still can’t send or receive messages or calls and I am confused why as I have waited 5+ hours
Does anyone know if Public Mobile has a call screener similar to telus? The idea is a caller not familiar to you must enter a number from 1 to 10 before proceeding. It knocks out the robocalls to zero.
In the process of activating a new account. Made payment, then downloaded app to complete activation, re. Choose phone number, activate eSIM, etc. I opened the app to continue to do that but only getting a blank page. Don’t know what to do next. Than...
I subscribed to the new Canada/US plan which includes US roaming. When I crossed the border I turned on roaming and selected AT&T. 5 minutes later I got a text from PM telling me to uproar roaming plan. Obviously I didn’t do it. What am I doing wrong...
I had a number with public and 4 months ago it got cancelled because of credit card issues and now I am not able to figure out a way to get it back? Can anyone help me out with this?? when I call the number -- it says it's not in service.
I need help to finish my activation. I kept getting stuck on a white screen for a few tries and now I can get to a screen that just tells me my there was an issue completing my activation and to contact support. Well, that's not particularly helpful ...
Hello. Looking at 'my account' I'm unable to see how many international call minutes remain. Do they still exist or have they been deleted as part of the new program transition?
Hi,My renewal date is on April 20/24. Normally I can print the Download Receipt for my monthly records the day after my renewal date.But to date, the Download Receipt hyperlink is not showing on the website or the app.Anyone having the same issue?Pro...
I can not send or receive text messages. I only get email, messenger and phone calls.I have asked several people for assistance and gone through many settings and processes already. Restart phone and tower signal.I have been to Telus and Koodo branch...
Hello, My credit card was charged twice on March 27 at 12.22 pm and March 27 at 12.23 pm for the amount of $16.95 each, (for one month renewal March 27 2024-Apr 26 2024). Can one of these charges be reversed?
So frustrated! Tried to activate phone got to Step 6 of 6: Activate. Says SUBSCRIPTION NOT ACTIVATEDCannot get past this. Tried online Chat and keeps saying No Agent Available, try back later. Cannot create a "ticket" because it will not allow me...
Hello dear all, have a question regarding esim. My friend just came to Canada for a 3-week vacation and she needs a plan for the time being here. Her phone is iphone 12 and she will keep her current phone plan as she will go back to China after her v...
