Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've never Ported a Landline to Public Mobile, however today I'd like to give it a shot for the experience whether it works or not.I have a Home Phone Number with BellMTS, we had it disconnected but held because it stopped working the last few years ...
I am trying to port over a number into Public Mobile today and I received this message about 1 hour ago. "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will...
I am currently on the 4G plan ($34x3, 60GB data upfront) for 90-days. Not very keen on a 90-days plan and would like to switch a 30-days plan. Current 5G offering of $34 for 20GB is a perfect switch. I am using iPhone 8 and may upgrade later on. W...
Should I switch to the Black Friday deal? I will post the pic of the one I have now and the pic of the Black Friday deal. Also - should I be switching to the 90day plan for the $5 discount?
Have a child doing exchange in France for 2 months and looking at getting an esim for data but wondering if phone will still work in France on wifi. France has great mobile rates so might just get a French number and plan wondered if her phone might ...
I would like to get a bill for my recent payments with my address on it. How do I contact someone to do this?
I have the $39 plan for 20Gb but looking at taking advantage of Black Friday offer and wondering if I’ll have same “Calling features” with new plan as old one? They’re not listed as a “selling feature” for the Black Friday deal.
@CS_Agent Hi, our old number still have not been ported to PM, this is the info we got from the service provider to port out. I have the info and will give it to you in private, I'm not sure if this is private message or a forum post. Thanks
will my phone work with a 5g plan
HelloI am considering swapping my plan to the Black Friday promo.I noticed the promo says it earns $XX points per month. If I change my subscription to this, do I still maintain my old rewards program (where it's $ off per month), where I get $ off m...
I am using my wifes account to connect. On my account the 6 digit security code never comes.
Hi, i want to change my sim card, is it possible to get esim for $0, i changed my subscription a week ago, i don’t know if it counts the deal?
I have been trying to access my old account that I have a sim and a number that's all active I am getting the confirmation texts through and I am currently using the phone number however when I log in it asks me to set up a new sim. How do I get arou...
I tried to change subscription to $34 / month deal on next payment date and now it says it’s $55/mon ! And won’t let me get the $34 now! Help!
I have almost one thousand bonus minutes saved up? I will un sub temp for a month, when I resubscribe in thirty days, will the two one time bonus minutes still be on the account?
I attempted to create an account a week ago to start a new phone plan. I submitted my information and credit card info. I assumed everything went ok. I waited a week to receive my sim card and when it still hadn't arrived, I logged in to see if I ...
My new activation has failed and I cannot log in to contact support. Please advise how I can proceed
I haven't made any calls and I didn't receive any either. No one has this number, I bought it for my brother who isn't in Canada yet. This isn't really a "I'm worried about my minutes" or whatever, it's more of a safety/privacy issue. I've seen simi...
Now what?
Who can i call. I was bill two times for the same month. i was charged on Oct 28th and then again on Nov 3
Won’t allow me login using email. Says I don’t have a account even though I’ve been with public for about 9 years. Says email doesn’t exist even though I have received emails in past month.
I went to renew my phone plan. Paid the amount that was stated that was due on my account. Which was $36, and my phone plan wasn't renewed so I called the number back and got charged another $45. The phone plan now works but I would like my $36 back@...
How does one request a Rogers phone number to be ported to Public Mobile? Thank you.
I have ordered a new SIM card from Amazon to replace my eSIM currently in my phone now. I can see the procedure to input the new SIM number is simple, I just want to confirm that my current phone number will be assigned to the new SIM card and not r...
since 3G will get dropped in the near future , we will have to upgrade to 4 or 5 G i have been with PM for a long time with many referral all of which have the 3G and 1G plans @$35if I upgrade will I lose my rewards for loyalty -refer a friend - auto...
Hi, I still not receive my SIM card over 10 business days via mail but cannot get help with chat and I don’t know how to contact customer support agent direct. Please help me what to do because I need my SIM card to use right now.
I'm at a complete standstill here porting. My port failed, I fixed the issue with the old provider but I cannot resubmit port. I also cannot contact support via chat bot, I get error 404. I tried clearing cookies and site data. HELP!
@CS_Agent I had no services for 2 days, I'm unable to reach the support and when attempting to create a ticket support it give me an error: To @CS_Agent please check my address on my profile to see where the outage is or reach out to me via email.Tha...
I ported from fido to PM. Was not able to receive portout sms. now i am not able to submit new port out sms request as there is an error everytime i try to submit ticket. my old fido esim is still active and my new PM esim is also active with limite...
