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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 87 replies
  • 17 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 177 replies
  • 21 Bravos

Resolved! Help! Transpher Sim Card to my new iPhone 13 failed to work

I Have a new iPhone 13 and I placed my old sim card in it.Cant use the data or accept calls when not connected to the wifi.It says it is connected to public Mobile but no apps or messaging works unless I'm connected to my wifi.

WillRan by Good Citizen / Bon Citoyen
  • 58 replies
  • 0 Bravos

Resolved! Referral code

I forgot to use my husbands referral code when I signed up!Can I still add it?I just signed up this morning...

sdudgeon741 by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! problem with certified preowned phone

my iphone 7 suddenly zooms in and does not respond to touch. I have to shut it down and restart it before it can be used.

Tommy6 by Good Citizen / Bon Citoyen
  • 13 replies
  • 1 Bravos

Resolved! Rewards

Lost autopay, loyalty, etc on screen. Lost bonus GB and bonus international minutes? 

Singlemalt1 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! How do I get help

PM cant find my number to send me a text so I can sign up,Every time I try to activate the SIM card I get a Error 821and trying to get a ticket is not working. I am about to give up.

David27 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Account problem

I'm on Autopay but for some unknown reason my Jan. payment wasn't charged to my credit card and my account was suspended. I've since made a one time payment but it shows on my account as a "top up" payment and my account is still suspended. How do I ...

busch by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Holiday & one time data bonus

Hello community,I missed to reply text message for$0 Holiday Giveaway: 2GB add-on0  /  2048 MB2GB one-time data bonus0  /  2048 MB Please advise how i can use this now. Thanks,sanjay

sanjay472 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

going to the US

Hi, I live in Canada and will be going to the US for 1 month.  I have $40plan that is Canada only mins.  Can anyone tell me what I need to do to ensure I can continue making calls from the US to Canada and have my data plan working? thank you.

Aug by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Account suspended

HelloFew weeks ago, I asked my son to pay for his plan, so we changed credit card number and he also upgraded its plan.Today, the credit card didn't work, and the plan is suspended.So I put back my credit card and paid the amount due.Plan is still su...

ericlemasson by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Account suspended

Hi, I missed my payment on the renewal date, and I want to pay for the bill now, but my account is suspended for some reason. This has happened more than once. Is it possible to remove the suspension and then process the payment to renew? Thank you.

jxchan by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

no calls out or in

I can not call out or in and I can not connect to Public Mobile network even though I am all paid up...I may have clicked on a bu

gaw1 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Pending Credit Card Payment

Account suspended today due to non paymentCredit card shows pending amount.Previous payments were made under same cardCalled credit card service - no holds on cardAny help would be appreciated.Thanks

silljr by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Referral code

I have had several people sign up to public mobile and try to use my code it kept saying invalid. Yesterday I had a friend change his phone to public mobile, his, his daughters and his wife’s cell were changed and on all 3 accounts it said my code wa...

Vicki_G by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Extremely high data usage ongoing...

So yeah here I am again posting about data usage... January 15th was my renewal date I purchased the 20 gig plan and less than 2 weeks later all my data was consumed so I renewed my plan with a 15 gig package and here we are the 2nd of February and I...

Parkbench13 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! Phone number transfer/porting

I am trying to transfer a koodo phone number over to this (public mobile) account.After speaking with a support agent it was to my knowledge that I needed to authorize it through a text message to my koodo number, which I did not receive to authorize...

hongcuvtv by Good Citizen / Bon Citoyen
  • 20 replies
  • 0 Bravos

Resolved! Logging into rewards.

I cannot login into rewards from:iPad air 1 using safari or chrome. iMac late 2010 using safari.  I have done:Upgraded iOS and macOS. Rebooted Reinserted SIMChanged password on My Account And lastly thrown up 冷 I took milk of magnesia for the throwin...

Resolved! Public points

Hi! I made payment on my bill and did not receive my points back, it's past the 48 hours. Thank you.

dian_34 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Account login

Hi, I need some help, can't login to my account, both email and password reset not working, and the email/ username not recognized. 

charbel007 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Texting/calling to/from US and to not working

My plan includes unlimited talk/text to the US but it's not working. I can text/call Canadian numbers but texts/calls to my American family don't go through and I can't receive them either

Resolved! Usage of my phone data/internet

I upgraded my data yesterday from a 4.5 to a higher one of 15GB.yesterday and made paid twice for the same. My problem however is that even after the double payment, I am not able to access internet on my phone. Why? I have rebooted my phone and trie...

Yatu by Great Neighbour / Super Voisin
  • 16 replies
  • 0 Bravos

change plan

I want to change my plan, after top up, it always shows error occurred, even I tried to log in and out several times. thanks

deegao2001 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Prepaid and travelling

Hello I have a prepaid card and travelling.  Am not able to receive texts or calls.  Please help.

Qhamer by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Sim Not working

My sim has been blocked and phone shows emergency calls only, Please unblock the 

Nkhan by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

International calling add-on… doesn’t work from Mexico

I just added an add-on for international calling. I have tried to make a call from Mexico to Canada but does not work. After additional search, I understand that it is only available in the US. How do I get a refund?

Wylie2 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos
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