Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Daughter has $25 plan with unlimited text and phone calling but toward end of last month phone stopped working using data. She could text with wifi but not data. Phone calling is questionable as it was the only thing working and then stopped. Everyt...
I am wondering if someday PM will allow me to hold all my family phones under 1 account to manage. Is this something that is even on the radar for PM? It’s tedious to have 3 separate logins, I have to make extra email addresses for 2 of them.
Hi,Since a couple of weeks, I can't do conference calls. Could someone check my account to verify what is the problem? I have done conference calls in the past and it worked perfectly fine.Thanks so much!
@CS_AgenHello,1) number xxxxxxxxxxxxx can text me for long time ! He can text to my wifi app based number which is very similar (xxxxxxxxxxxx) . My public is xxxxxxxxxxxxxxxxxxxxx 2) why I can't see my refered persons 1$ rewards in my rewards ? Than...
How many points do I have on phone number xxxxxxxxx and xxxxxxxxxxxxx Thank you
can not submit a ticketso bad
Support calls from telus, I think maybe some from a bank, maybe regional emergency test calls, go straight to message, never ring, so I miss them. Not all calls just a select few. What's up?
So, I'm paying for my brother's phone and own the email address associated with the Public Mobile account, but due to the new security method I can't access the account I'm paying for without entering a code sent to the phone. I cannot get the code b...
This is also happening to other people in our area in Lavington, BCI have tried to make a call up to six times before making a connection.
Hi,My mother lost her phone and her account is suspended. She cannot log in because she cannot receive the code on her phone. How can she replace SIM and re-activate her account?
Two Whom This May Concern.....the hiveSo I use Public Mobile for my teens phones. I have no reason to spend more than $15 per child for their cell phone. It's not economical and actually wrong for kids to be on their phones all of the time. They use ...
@CS_Agent People Calling me claim that they can not get through to me most times. It goes straight to voice-mail or rings until it goes to voice mail. It does not ring on my side. I have restarted my phone and it still happens. What should I do to...
Ported number 3 weeks ago Trying multiple phones same thing
I am not sure if this is a sim card or phone issue. Can anyone help because I have zero clue what it means.Thank you
so just got my sons sim activated and we put it in his phone and its saying network locked sim enter code?
trying to activate a friends sim and im inputting my referral code and its not doing anything in the app....literally nothing....how do i know if it is working? when i go to checkout there is no sign of my referral code
I just noticed if someone calls me but my phone is off/airplane mode or busy the caller still hears the ringing and doesn't know it's off and thinks we're not answering. I just tried it with my dad too!Can someone test this and see if I'm not going c...
If I switch from a 65$ 5G,25+25=50GTo a 80 $ 50 Gb package is it 50 gb +50Gb =100 gb package.
so im trying to get my sons old galaxy s5 neo online with a sim BUT i cant figure out how to activate it....keeps saying to download the app BUT the phone is too old for the app and is unsupported and wont download!!!!
What is my account number for my public mobile plan.E-mail: todnicholas1@gmail.com
I got a new set of numbers with very liked area codes of great interest and would like to know how to port those numbers to replace an already PM numbers please.
Hello, Hope there is someone in here that can help me get my points back that is miss used and misunderstood.I only had about 1.8gb of data left and 9 days to go before my data resets so I used my Reward US Roaming-3GB Data (15 day) at the time I did...
Hi, Just installed my eSim and transferred my old number over and it's trying to send me a 2 factor auth to my phone number but it's not coming to be because I think it deactivated my old sim so I can't get the 2 factor auth code.Any suggestions?H.
Switched to S20 Ultra and now I'm told that my device is "not registered on a network" even though I can text. I just can't can't send pics or make calls Most of the time). I bought and activated a new SIM, I've reset the network, PM has reset the ne...
Hi u guys charge me twice amount of 39.94$ i try to submit a ticket but I can't i am a new customer and i am very disappointed
@CS_Agent My number port failed.When I tried to submit a support ticket, the submit button would not enable no matter what data I put in the fields.Please help me port.
ordered a sim card to be sent by mail aug 25th order number 345111 Did not receive to date
I purchased a US roaming add-on when I went to Las Vegas May 29th-Jun 2nd....and it never worked, kept getting error when trying to use my data.I tried to open a ticket to request a credit to my account for this add-on that never worked and keep gett...
The usage history download only provides a few days of history. I want to download 90 days. It's broken. The old website provided a download of 90 days.
So I ordered a SIM card, the payment was realized I got charged and never got a confirmation of Shipping or a order number.What could I do? it's been more than the '10' Days stated on the buying process and no SIM has arrived.
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