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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New Nickname?

Hey! I was able to sign into Community with the right email and password, but it's forced me to pick a new nickname and I can't access any of my old notifications or anything.Did I miss something?Thanks!!!

Resolved! Sim card did never arrived

Hello I ordered a sim card in March. It never arrived.I need the sim now.I am unable to raise ticket as the "submit ticket button is not highlighted even after entering all the information required in the fields.Help please!!!

Resolved! Transferring number didn’t work!

thought I transferred my number, but phone still has my carrier as Bell. And Bell confirms I’m still their customer. Public Mobile accepted my subscription and payment and subscription is currently active. So, I’m supposedly paying 2 companies for th...

New EverSave will not save sign in email or password in Firefox or Chrome

I must sign in to PM each time with my email and password. My browsers do not save my sign-in to open the account. There was/is no "Trust This Site" option anywhere. It is quite a terrifying change!

Resolved! Change subscription

I have $40 3G plan with 5gb data. If I witch to the promotion of $39 4 G plan with 20 HB data will I maintain my bonuses I currently have and my locality rewards?

How to get help without submitting a ticket.

I can not log-in with out a error or new activation, without logging in I cant contact support.My only option to renew my payment was through 611.What to do now?

Resolved! accessing my account

unable to access my account to update my payment options

Esim not installed

@CS_Agent, I just subscribed to PM. I am not able to install esim. its giving me error everytime I try.

Resolved! I requested a 3 month 5 G subscription service at 65/ month @50 GB as of May 29, 2023

I requested a 3 month 5 G subscription service at 65/ month @50 GB as of May 29, 2023. The request went through on the 27th May with the intent it would roll over to the new plan on May 29th. I received notification that I am paying 80/ month per mo...

Resolved! Unable to recive text message or phone call from TD Bank

I recently switched from Fido to Public Mobile and now I cannot receive test messages or phone calls from TD Online Banking. What do I need to do to rectify this issue?Thanks.

Resolved! Unable to login to public mobile account

I am unable to login my account on public mobile. Every time I login, it says you have active public service and confirm your full access by verifying mobile number. But I was never able to install esim while subscribing. Now I am stuck and unable to...

Esim not installed error

Hi,I am trying to get my buddy up with PM. He has an iPhone XR which was said to support eSim when registering. Using the app, he created an amount, picked his plan, put in his credit card, picked a phone number, and then got to the activation step. ...

Rewards not applied

I’ve gust switched to the new 5G plan for $55 a month with the three month subscription but it only applied my rewards of one month not three. I was supposed to get $4 X3 for the three months so $8 short. The same thing happened to my husband so afte...

can't log in because phone is lost

I can't log into my public mobile account because my phone is lost. It's sending a verification to my lost phone text and i don't have the phone. How do i log onto my account?

Resolved! Service HELP!

Ported number over my number and I can receive calls but not make a call, also no data service or text service in or out. Looks like provisioning needs to be reset. Already spoke with porting dep, they said moderator will have to reset esim provision...

Ordered phone. Not delivered

Resolved! activation

Resolved! Closing account

I broke my phone and had to sign up with another carrier. Unfortunately now im having trouble logging into my account to cancel my autopay.Is that because my account would be automatically cancelled when I ported my number? Im hoping so. Having no lu...

Resolved! Basic plan (talk & text)

I’m wondering what happened to basic call $ text plans. There was one for $15 with 250 Mb of data and another one fir $25 with 1Gb of data. I was going to get basic plans for my kids but it seems that only data plans are available on PM website.Thank...

I have voice, text and data with US add-on

FYI,I am in Seattle and purchased the 15 day US bundle. Everything is working fine. My account is not Volte enabled and my phone does not support Volte either. Phone calls to and from the US are working. I thought I would not have voice with the 3G s...

Resolved! 3x promotional data falsefully not shown in account

I registered for PM's $25 for 3GB for 12 months plan in October 2022. Now it's the 8th month I have been using this plan. However, today I just checked that there is no longer a promotional data section of 2GB in my account. Could someone working for...

Resolved! Using bonus data & 500min international call

Good day, Just wondering if is there is any extra step/process that I need to take in order to use my bonus data (about 7G altogether) and bonus international calls (about 1000min)? Thank you

Resolved! HELP: Lost SIM card AND can't log in to account to deactivate it

Hello,I lost my SIM card. I want to deactivate the account, but now that two-factor verification is in place, I can't do it (because I can't receive the text message to verify it's me).My payments are automatically done monthly. I want to stop paymen...

Resolved! ID and Change Plan

new site is good but I can't keep my old community id. ok for now. I have access to my accountMore pressing question, do I keep my 5$ loyalty and 2$ friend discount if I change to 39$ plan? How long price stay?

Resolved! VOLTE for trip to US next week

How exactly do I get VOLTE enabled for my iPhone 8+ for my trip to the US next week? My cellular data options show only LTE and 3G.

Resolved! All discounts not applied

I’ve just switched from a $40 4G plan to the new $55 on 5G for three months plan. However, I have $8 a month discount from the old legacy plan so I should’ve got $24 off on my bill because is for 3 months. PM only applied $8 to my bill. this seems li...

Resolved! Changing Subscriptions

My wife and I both have PM accounts. We both opted to change our plans on our respective dates of renewal. The new plan is $80/MONTH DISCOUNTED TO $65 WITH A 90 SUBSCRIPTION. My wife’s change over day was today 29/5. She the PM App this morning, the...

Resolved! Pay for add ons with funds on account

Does anybody know if it is possible to pay for add ons with funds on your account? If yes, how? Thank you so much

Resolved! Activating SIM

Hi,I received my virtual SIM last night and when the process what going I missed the request from Rogers to approve transferring over my number. I did send a reply with approval but my activation process came back with an error. I need to

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