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jaredlph · ‎06-26-2025

I was double charged on June 13th and require a refund

Chalupa_Batman · ‎06-26-2025

@jaredlph wrote:
I was double charged on June 13th and require a refund

There are two options. They can refund you if there is a double charge. It's my understanding it can take up to 30 days to get it back. However, the other option is to credit your account. First, look at your billing on your account and see if it shows there.

https://myaccount.publicmobile.ca/en/account/payment/payment-history

Then contact a CS Agent this way.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

hTideGnow · ‎06-26-2025

hi @jaredlph

you saw the 2 charges on Credit card? you sure one of them is not a pending charge only?

and check My Account's Payment history and see if you see the two charges there.

if you need PM to help, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage