@MW09 wrote:
Hello,
I missed my porting text by a few minutes when porting from lucky mobile to public mobile. Recently, I have contacted lucky on their end to reengage the porting and to confirm my porting choice to public. Now, I believe I need Public Mobile to confirm on their end the complete the port. How to I do this?
Hello @MW09
Public Mobile’s protocol for porting issues is that you submit a ticket.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
