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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sim

Locked sim code

Service

Why is it I can only send text messages to certain people but I can receive them from anybody?

No service

I already paid my plan ,but I got no data

Trying to activate

So ive been trying to get my new sim activated but it keeps saying error. How to get the fixed?

Resolved! My new SIM card can not receive phone call

I am able to calling out. Not receive

Resolved! Why is it so hard to get help on here???

Very disappointed on how hard it is to get help here

error performing request unknown error fail. iphone voicemail.

I searched for an answer for months. Got this error when I press the voicemail box.I found the answer today, in this forum!geogolem in 2016 pointed to Rogers. His link doesnt work any more but searching for iphone and voicemail will bring it up.##500...

Resolved! Contacting an agent

How do I contact an agent?

Haw do i create my account???

Resolved! data quota 250M is not getting renew

I have $15 plan which includes 250MB of data. For the last 2 months, my data quota is not getting renew. What is the procedure to have this problem corrected ?thanksHanh

Resolved! phone not working

credit card compromised was replaced , didnt think it was this account, wont let me in to give new card number

Public mobile will you partner with SpaceX to bring your service to new level of mobile connectivity

Resolved! New phones

I’m thinking of signing up for Public mobile but concerned that it’ll be very expensive to buy a new phone from Apple when I need one. Where are you all getting new phones when yours breaks or gets too old?

Resolved! Port in a number from fido

Help! I need to port in a number from fido. Who at public mobile can send the transfer request from my previous provider fido ?i activated public mobile Sunday night and asked to port in the number from ffido it seems I forgot to reply to the tra...

Resolved! 16 digit voucher

website is not accepting my just purchased 16 digit voucher. Now What?

Resolved! transfer number from koodo prepaid to PM

I already activated it with a new number cause people in the community recommend it. I have already done the ticket and am waiting for a reply. Nothing come back yet...I don't want to waste my money and have any minutes left from the previous provide...

Wrong plan Purchased

I wanted to get 55 - 20 gig plan but computer automatically put me in as my old plan !!!!

Resolved! Phone is not working, cant login to account due to email changed!

Was on vocation and when arrived back home, the phone is not working. Tried to login to account and realised that have new email addy and the old, previously registered, is not accessible anymore. What to do???

Resolved! not recieve income calls. didn't find answer from previously posts.

I have a public number, I can make outcome calls, can receive massage.but I can't receive income calls. I have a message saying the number does not exist when I use my line phone to call my number.the number is transferred from Freedom on aug29, but ...

Resolved! North American plan

Hi there Wondering if you could help me. I currently work very often in the U.S, enough that roaming services wouldn’t help me. I need a Canada/U.S plan and actively looking into other companies that offer this type of plan. A worker from T Mobile in...

Not able to transfer number

hello, I recently transfer to freedom from public mobile but when I tried to transfer my number I didn’t get a text to accept the transfer the freedom agent ask me to call public mobile agent to transfer the phone number but i can’t find a number to ...

Resolved! cant make an account + cant activate my sim

it has been almost an year since i got my sim card and i never made an account before. This summer I traveled to other country for about 2 months and its telling me to activate it. so i decided to make an account to yk activate it but it says the sim...

Resolved! New SIM card

I ordered a new SIM card but it has not been delivered. Can I cancel the order and purchase one at a local Telus store

Resolved! Account Access

I can’t get access to my account. The password reset is not working (no code sent to my email).

Resolved! Paid but No Service. Why?

I paid my bill. My account shows I paid. When I try to make a call it says I have no service and I need to topup. My service was set to renew on Sept 17. Today it said I had no minutes dispite me barely using my phone. I went in and purchased a vouch...

Resolved! Oma help

I have a huge pickle.My Oma had to get her credit card changed.In the meantime her cell phone stopped working because it needed her new credit card.So, we try to get into her account.It sends a verification to her email.So we go to her email - but he...

Resolved! New SIM not working

Hi. I lost my phone. So I paid $10 for a new SIM and put it into a new phone. I went to My Account and changed the SIM # from the old one to the new one. But the phone is not recognizing the SIM. The phone is unlocked. I thought activation should be ...

Resolved! Account suspended

My account was suspended due to insufficient funds. there are now funds available on my registered card but i cant get an online payment processed.

Data usage on My Account is inaccurate

Data usage is very inaccurate on my account on the online portal. My plan just renewed yesterday September 5, and today is shows I have used 507 MB already. My phone only shows 17 MB used September 5 and 6 but for some reason my online account is wil...

Resolved! Account number help

Hi I’m trying to port my number to a different provider but I just need my account number. Thanks.