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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12459 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23576 Views
  • 183 replies
  • 25 Bravos

SIM card change

I followed the steps properly to change my Sim card and now it says there is a problem with the Sim card Why is that

Bunzy by Good Citizen / Bon Citoyen
  • 893 Views
  • 16 replies
  • 0 Bravos

Conditional call forwarding keeps resetting

I've been using conditional call forwarding for about a year now in order to use a 3rd party voicemail provider and have had no issues with it.  However, over the past few days, call forwarding keeps getting disabled and my missed calls are going to ...

Alether by Great Neighbour / Super Voisin
  • 895 Views
  • 18 replies
  • 1 Bravos

Resolved! 2x plans expired while in autopay

Hello,I have two plans with Public mobile. Both of which have been suspended with the following message on my account page: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Mak...

agaskin by Great Citizen / Super Citoyen
  • 760 Views
  • 8 replies
  • 0 Bravos

Resolved! Where are my phone memory GB go???

If somebody could help me out to understand how my phone's internal storage is used and where the heck all those GB get wasted.I have Motorola E4 Android with 16GB internal memory. OS is up to date.Based on Storage Space app Android OS uses 5.86GB, A...

Yummy by Mayor / Maire
  • 657 Views
  • 7 replies
  • 1 Bravos

Mail box

How do you delete read messages in you mail box?

Layla2 by Good Citizen / Bon Citoyen
  • 1089 Views
  • 13 replies
  • 1 Bravos

Resolved! Transferring from another carrier

If I transfer my phone number from a different carrier, do I still have to cancel that carrier's plan or is it done during activation? 

Deniron by Great Neighbour / Super Voisin
  • 489 Views
  • 4 replies
  • 0 Bravos

Resolved! Community Rewards

I am new to PM and impressed with Rewards system here. I was curious what is the best way to start earning the Community involvement rewards fast as soon as starting with PM. How many days of work is needed for $1 per month discount by this platform....

shahestates by Good Citizen / Bon Citoyen
  • 538 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM problems

I have had an account for some time. Recently I bought a refurbished phone from Public. I thought, wrongly as it turns out, I could just change the old SIM for the new one in my account and it would connect with the new phone. Now I'm stuck. Neither ...

LyndaW1 by Good Citizen / Bon Citoyen
  • 650 Views
  • 10 replies
  • 0 Bravos

Resolved! Phone compatibility with network

Hi! I wanted to know if the Motorola one 5g ace is compatible with the public mobile network?  Thank you.

dian_34 by Good Citizen / Bon Citoyen
  • 635 Views
  • 2 replies
  • 0 Bravos

Resolved! looking old provider

I'm phone box user.I would like to transfer to Public.When it come to choice to old provider which provider regarding Phone box?I don't think find phone box category.

JUNHO by Great Neighbour / Super Voisin
  • 953 Views
  • 8 replies
  • 0 Bravos

Not Receiving Texts; Now few Reception Bars

I have been with Public for more than a year, and everything was quite good.Now, reception (bars) has slipped to sometimes 2 and sometimes none when at home.  Everything is still fine for my neighbour on Public 3 houses up the street.  I have a Samsu...

online by Good Citizen / Bon Citoyen
  • 682 Views
  • 10 replies
  • 0 Bravos

Resolved! Locked Sim card

I have accidentally locked my sim card. The system is asking for my PUK code. How do I find it?

Spathodia by Great Neighbour / Super Voisin
  • 1254 Views
  • 16 replies
  • 0 Bravos

Changed phones, calls dont go out or come in

@admin My mom recently upgraded to an iPhone 8, however when she switches her sim from her current phone to the new phone calls neither come in or go out. I recall that when I switched this was a problem and I just shared my old and new Serial Number...

Scam calls

I am literally getting carpet bombed by scam calls. In the last day I've probably gotten more of these calls than my entire life. How can I make them stop. I block em and they keep coming with new numbers.   

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manloz by Good Citizen / Bon Citoyen
  • 328 Views
  • 3 replies
  • 0 Bravos

Changing Plans

I am trying to change my plans but the self serve will not allow me to do so. When I click on the plan change page, I receive an error. Please help!

danarose by Good Citizen / Bon Citoyen
  • 296 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone not working

Did the followingOpen the Settings appTap General ManagementTap ResetTap Reset Network SettingsTap Reset SettingsNote: If prompted, enter your PIN, password or patternTap Reset Settings one more time to confirmNothingContacted Telus and they assured ...

DennisC by Good Citizen / Bon Citoyen
  • 983 Views
  • 21 replies
  • 0 Bravos

Resolved! Security question

Hi,I forgot my security question and how can I fix this happen? Thank you and stay safe.

Tony521 by Great Neighbour / Super Voisin
  • 459 Views
  • 3 replies
  • 0 Bravos

Payment

How can I pay when ever I tried to sign in it shows me error from 6 months

Harpi41 by Great Neighbour / Super Voisin
  • 412 Views
  • 4 replies
  • 0 Bravos

Resolved! Rewards

Hi, I referred 2 people  (my sons) but did not receive the rewards for 1 of them.What do I do?

SandraS by Great Neighbour / Super Voisin
  • 501 Views
  • 4 replies
  • 0 Bravos

Resolved! Auto plan change on next renewal date failed

Hi,I opted for plan change to $35pm for my next renewal sometime in the last month and today is my plan renewal date and I see my plan change hasn’t worked. My payment has been deducted per the old plan when I clearly remember changing the plan to $3...

Resolved! Data usage

Can i transfer/forward unused data to the following period? 

seanbrown91 by Good Citizen / Bon Citoyen
  • 384 Views
  • 1 replies
  • 0 Bravos

Resolved! Account

How do I buy a voucher online?

seanbrown91 by Good Citizen / Bon Citoyen
  • 556 Views
  • 5 replies
  • 0 Bravos
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