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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 27042 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 38915 Views
  • 185 replies
  • 29 Bravos

unable to make or receive phone calls

I am unable to make or receive phone calls.  When people call me they either get "call failed" or it goes directly to my voicemail.  My account is in good standing.  I have tried rebooting my phone.

michellebanks by • Great Neighbour / Super Voisin
  • 1046 Views
  • 9 replies
  • 0 Bravos

cancel add on

Today I purchased a US add-on thinking it would be triggered once I enter the US. Turns out that is not the case and it starts today but I leave on Monday. How can I cancel and refund this add-on?

indira by • Great Neighbour / Super Voisin
  • 523 Views
  • 3 replies
  • 0 Bravos

Resolved! User name unknown

Bought a subscription yesterday. Unable to log in because user name is unknown. How can it be reset or found out?

Yasuko5 by • Great Neighbour / Super Voisin
  • 442 Views
  • 3 replies
  • 0 Bravos

Internet service

I'm not getting any internet service. Don't know if because I have to keep adding internet last couple weeks 

Swaggygirl14 by • Great Neighbour / Super Voisin
  • 476 Views
  • 4 replies
  • 0 Bravos

Service in the Sudbury, Ontario Area

Just wo wondering if anyone else in the Sudbury, Ontario area (particularly North of Sudbury on the highway 144 corridor) is having issues this morning? My phones show "not registered " this morning.  Thanks. 

Bandsaw by • Good Citizen / Bon Citoyen
  • 1187 Views
  • 11 replies
  • 1 Bravos

Resolved! Keep number but de-activate account while abroad

Hi there, I'm now living in another country from June to October. I'd like to stop payments to my account as I cannot use this number abroad, plus it would be too costly for roaming. I understand if I stop payments, my account will be disabled and af...

Fadila by • Great Neighbour / Super Voisin
  • 988 Views
  • 4 replies
  • 0 Bravos

Resolved! calls

my phone isn’t receiving incoming calls and texts

Krayd by • Good Citizen / Bon Citoyen
  • 1410 Views
  • 14 replies
  • 0 Bravos

Resolved! Phone

I transferred public mobile  SIM cards over to phones before I got text messages from Bell. bell is saying I need public mobile to send two new notification text from public mobile becaus they expire in 90 mins. How do I do I get two new notification...

Dnaasmac by • Great Neighbour / Super Voisin
  • 434 Views
  • 3 replies
  • 0 Bravos

Recover account!!!

Forgot the e-mail associated with my public mobile account and I am looking to add data to my account. How do I proceed? 

Resolved! US roaming package not working

i purchased the US talk/text/data package yesterday for my iPhone 6 OS 12.5.5. I turned the data roaming on and set it to AT and T, and turned on airplane mode then off to reset, no connection. I followed the suggestions posted by others on the PM co...

scharfg by • Good Citizen / Bon Citoyen
  • 1102 Views
  • 8 replies
  • 0 Bravos

Resolved! Double payment

I just purchased a new plan, deposited the money and nothing happened. So I tried the payment again, this time it went through with a double payment !!! Any chance of getting the second payment refunded to my bank account ?

clee72 by • Great Neighbour / Super Voisin
  • 410 Views
  • 2 replies
  • 0 Bravos

Resolved! New phone old sim card

Hi there, My contacts are not showing up on my new phone. How do I fix this problem? Thank you!

colleenM8 by • Good Citizen / Bon Citoyen
  • 864 Views
  • 6 replies
  • 0 Bravos

Can't use data or service at all

My account payment came out yesterday and all day i have not been able to access data to use the internet. I can also not send or receive texts or phone calls. My data cycle usually resets on the evening of the 22nd of the month.  I have reset my pho...

cjdk by • Good Citizen / Bon Citoyen
  • 1847 Views
  • 21 replies
  • 0 Bravos

New iPhone through Public Mobile - No service

I received my new (gently used) iPhone from Public Mobility.  I put the sim card in.  I got an email saying the card is now active.  The phone shows No Service in the top left corner.  When I set up the phone it takes me to the sign in for apple id a...

Choklit2264 by • Good Citizen / Bon Citoyen
  • 1421 Views
  • 11 replies
  • 0 Bravos

Activation Pin Issue

I purchased a card from my local gas station to top up my phone and when I enter in the card I am getting an error message about the card. I need assistance to get the funds loaded to my account, the store is refusing to refund me. I tried calling an...

Woody60 by • Great Neighbour / Super Voisin
  • 405 Views
  • 3 replies
  • 0 Bravos

Account closure

I recently switched to another service provider and switched my phone number over, it seems like my account was deleted (I created a new one under the same email after being indefinitely logged out) I think there may have been an outstanding balance,...

mfiddeswaldon by • Great Neighbour / Super Voisin
  • 623 Views
  • 4 replies
  • 0 Bravos

Re: connection issue

Recently my phone voice become very unclear after connected with the other people. I am not sure what happened to me. I have two persons in the same place using public mobile service and both had the same issues. I hope i can get an answer from the p...

huinongyao by • Good Citizen / Bon Citoyen
  • 342 Views
  • 3 replies
  • 0 Bravos
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