Community

Resolved! Not receiving incoming calls

I am not able to receive incoming phones calls. This has been ongoing for 3+ days. (Note I’m able to make phone calls.) I’ve tried everything including:  rebooting, turning airplane mode off/on, etc.etc. I have the unlimited talk plan. Any ideas as t...

Resolved! Can’t login

Have sent request to change password but not getting an email. Need to cancel my plan but can’t get into my account! 

Resolved! us roaming plan

I just bought the usa roaming plan  $20 . Do I have to activate it when I go to my account and plan add on I do not see it?

Resolved! US Roaming

I am going to Florida for March break, and was going to purchase the US roaming add on. But PM has an announcement on their site saying that US roaming won't necessarily work. I'm not really that tech savvy, so I'm wondering if I am in fact interpret...

Resolved! Cs

I'm having problems and need help  how do I get a ticket as I can't get it to work

Resolved! USA add on

I put US add on on my phone yesterday. I paid and saw the payment was received but I may have done it before the prior add on was finished. I was charged $30 and was $20. How do I get it to work???

Resolved! Friend's referral code

I opened a new public mobile account, but it would not accept my friend's referral code.

Resolved! Public Mobile is not able to blacklist my phone

I

Resolved! My credit card number has changed due to fraud. How do I get reinstated?

My credit was used fraudulently and had to get a new one.  Now I don’t have service due to non-payment.  Would like to provide my new card number and get reinstated.  How do I proceed?

Resolved! My card is still being charged months after I switched to Koodo.

I loved PM but moved to a place where i needed wifi calling so had to switch to Koodo.  I just noticed I'm still being charged for my PM account. I'm pretty sure my account is closed because I can't login to it anymore. How can i get this sorted out?

Resolved! Keep phone number but change sim card

Good morning and HAppy new year. i have lost my SIM card and purchased a new one but I would like to keep the same number. When I try to change the SIM card as indicated, I am not able. Please help  thank you

Resolved! SIM card doesn’t work

New SIM card works on the old phone but it doesn’t on a new one. 

Resolved! Upgraded plan, but did not changed in my account

I received a text offer to upgrade to $40 15gb. So i logged in to my account and changed plan on Dec 30, 2022. But when i checked my account it is still on old plan after a month. Pls help!

Resolved! Data usage

Hello!My son has a data plan for MP per month. According to the usage, he only used about 78MB, however according to the general overview, there is no MB left. Could anybody explain how this is possible?Thanks!

Resolved! Cancelled my account still being charged

I cancelled my account and every month I still get charged. I no longer have an account so cannot sign in to cancel it AGAIN. I feel caught in a bad situation and need to speak ( live chat) w a moderator. @Moderator 

Resolved! Stolen phone, need shut down asap!!!

Resolved! LTE, 3g, 4g question

I just changed my plan and moved from LTE 3g to 4g but in my phone settings it only has the option to change to either LTE (recommended) or 3g. Online my phone shows it is a 4g phone as well. Am I doing something wrong. I have a moto g fast. I went t...

Resolved! What are your reasons for staying with PM?

There are other carriers offering seemingly much better deals, especially during the holiday seasons.  Many left and many stayed, what are your reasons for staying? MineWorry free – it is prepaid, you can’t use what you did not pay.Add-on plan, speci...

Resolved! Switching plans

How do I switch my phone plan

Resolved! changing plans

I have 2 accounts- one for each of my kids. I changed plans on one of my accounts and it automatically changed the plan on both accounts. Who do I get a hold of to correct this? what do i do?