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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! cannot access voicemail service since I got my plan several months ago

When I attempt to call my voicemail I get a message that says, "sorry your call cannot be completed since you've used all your available minutes, to purchase more minutes dial...."This has been ongoing since I got the plan, it doesn't matter when I...

phone not connecting to network

Hi, I just bought a SIM card and activated it and everything, but when it is inserted into my phone it will not connect to the network. I have tried everything that SIMon has suggested and nothing is working. I have a new iPhone 11 if that makes a...

Resolved! Would anyone like to share their referral code?!

I could do with a referral code for a new activation please

Data not working on new phone?

Picked-up a used unlocked phone, put the Public SIM card in, but data doesnt seem to be working? Any suggestions? Have I missed a step (or two), or should it just work? Any feedback greatly appreciated....

Refer a Friend Reward

Hi, I did not receive my "Refer a Friend" reward. Thanks Gordon

Data does not work want cheaper plan

I lost my phone and picked up one of your public mobile sim cards and then loaded 60 dollars onto it and chose the 50 dollar plan but the data doesn't work at all, never has only calling. Anyway it still served its purpose to help me find my phone. ...

Not receiving texts or calls

Hi all, I've been using Public for over a year now. For some reason I've stopped receiving texts and calls. I've restarted my phone, checked my SIM status, ensured I'm not on airplane mode and still no luck. I've had others text me and call me and...

Resolved! Black Friday 5GB one time add-on

Hi!For months now I keep getting notifications that I've used all my data within a very short time period. It was odd because I felt I had a lot of data available to me (currently have 1.5GB @$35 plus 5GB with the Black Friday Promo when I first sign...

Resolved! How and when add U.S. addon

Hi, I am travelling to the U.S. and I'd like to add 'talk+message+data' to my current plan. These are my questions:My current plan is unlimited talk+message (in Canada). Will I still be able to make unlimited talk+message to Canada from U.S.?I found...

Resolved! minutes left in plan

how do I find out how many minutes are left in my plan?

Resolved! Upgrade to same plan

Hello I have my wife on the former 8gig/month for $50. I see now that there is a plan for 10gig/month for $50. How to 'upgrade' to the same plan? Dave

Resolved! Viewing Current Plan

No matter which link I click to view my current plan the page shows an error and tells me to log out/in - which I do, but it keeps happening. Can I assume this is because my plan is old and no longer exists and they'd like me to change it?

No SIM error

Resolved! No SIM error

I tried shutting the phone off and on, pulling the SIM card tray out and putting back in several times. my software on my phone is completely up to date. I don't have access to another phone to try the SIM card in there. What should I try next?

Hi any there please contact me

Hi my service is temporary suspended how can pay the plan

Resolved! Forgot pin

What to do if I forgot my pin ?

Transfer

Resolved! Transfer

I cannot transfer my number from Xplore Mobile, there is no Xplore Mobile in Old Service Provider, has your process changed or updated since the beginning of this year? It is really not that great if someone only has limited time to do the transfer.

Resolved! Locked out of account

While setting up a new SIM card for my father in law , I must have entered an incorrect email address and now he cannot access his account....Useless to try anything that requires a link sent to his email because it keeps saying that the email addres...

Resolved! Payments

Can I pay partial payment today snd the balance wil be tomorrow?

Overage Charges

I'm occasionally receiving $21 extra charge on my account. My son has reached his data limit on certain months but it doesn't allow him to go over, but does this charge come from that???

Resolved! Multiple #s on same account?

Hi, we already have 1 PM # associated with my email. Can I sign up for another PM # with the same email/account? (Hubby & now wanting to add me)

Why I can not call out while I did not use my minutes?

I have 100 minutes plan, I used only call forwarding service last month and now, I get a message that I can not call out due to my plan.I really appreciate it if somebody can help me to figure it out why it happened?

Resolved! I need to cancel my number and my account

I am travelling for 12 months and I need to cancel my number and my account. I am unable to access my account. I sent forget password and I was able to reset my password but I still cannot get to my account to manage it. Please help

Roaming charges at Banff National Park?

Phone Service at Banff National Park

Hi,I'll be going camping at Banff National Park next week, and I was wondering if anyone could tell me if there's any reception within the park with Public Mobile? I currently use Public Mobile for my personal, and am just wondering if I would need t...

Not registered on service (no service)

Resolved! Not registered on service (no service)

I bought 2simcards 3 days ago one was started working after fer mins and other one still no service but online shows account activated plz help me m using android ph

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! cannot access voicemail service since I got my plan several months ago

phone not connecting to network

Resolved! Would anyone like to share their referral code?!

Data not working on new phone?

Data not working on new phone?

Refer a Friend Reward

Data does not work want cheaper plan

Not receiving texts or calls

Not receiving texts or calls

Resolved! Black Friday 5GB one time add-on

Resolved! How and when add U.S. addon

Resolved! minutes left in plan

Resolved! Upgrade to same plan

Resolved! Viewing Current Plan

No SIM error

Resolved! No SIM error

Hi any there please contact me

Resolved! Forgot pin

Transfer

Resolved! Transfer

Resolved! Locked out of account

Resolved! Payments

Overage Charges

Resolved! Multiple #s on same account?

Why I can not call out while I did not use my minutes?

Resolved! I need to cancel my number and my account

Roaming charges at Banff National Park?

Phone Service at Banff National Park

Not registered on service (no service)

Resolved! Not registered on service (no service)

Public points: minimum and maximum points

My old email isn't available now

Calls to the USA

I cannot send or receive text messages

Can't Login to make a payment or change payment de...