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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

All my give a way data and minutes gone

I just came back from a 6 week trip. I have taken out the sim card right a way and used the German sim card. Now that I'm home I noticed that all data (around 5gb) and 500 national minutes is gone.I am on the $15 plan and have accumulated some data a...

Someone stole my iPhone 12

Hi, I got a new phone so I was selling my iPhone 12 on FB marketplace. I reset the phone before sale like anyone would. I met the guy and he grabbed the phone from me, shoved me and took off with it. Because I reset it isn't in find my anymore so I c...

Resolved! multiple charges on credit card upon activation..

Hi there, I recently transferred from Koodo keeping my same phone number, I have two separate charges of the same amount from public mobile and one from koodo of the same amount... Can anyone explain? I went with the $25/month plan and the 3 seperat...

Resolved! Payment made but does not show in balance...

added funds to add a top up.....does the payment take some time to be processed?

Resolved! Looking at moving from Iphone 6s to iphone 13

What will i need a new sim card? Will I lose any of my benefits?ThanksGrant

Merrier promo

Unable to receive call

I switched from Fido 10 days ago and i still cannot receive phone call and did all trouble shooting as mentioned in the community.

Resolved! Possible number porting problem

Hello, I recently signed up and ported my number from freedom mobile to public mobile, and the process has been a little bumpy. I can send and receive text messages OK, and I can make outgoing calls, but incoming calls are not working - my phone doe...

Re: Cant sign into network

Hi, are you able to assist me? I am posting on behalf of my uncle, he is also on autopay and the payment has gone through as it normally does.When we long into the account, it says he is active. But when he is on his phone, it says "Unregistered SIM...

Resolved! Payment withdrawl

My payment has not been withdrawn from my card as yet

2021 Dec free one-time gift

Resolved! Rewards

When do my monthly rewards get applied to my account?

Resolved! why is my account suspended while I am on autopay

I have autopay setup. But when I login, it says my account was suspended. I think they should charge my credit card automatically for autopay. Why does this happen?

Cant sign into network

Hello out thereI'm writing in on behalf of my WifeAs she is unable to access the web.Cant figure out what is wrong, payments are made through auto Pay,but no service. Please help

Resolved! account deactivated

my mom's account got deactivated. She is out of country and I forgot to recharge it on time. Now I realised that it might be more than 90 days. She wants to keep the same phone number so please suggest me what should I do to get back the same number....

Resolved! length of time to switch from koodo prepaid to pm

Hello just wondering how long it take for a number to get moved from koodo prepaid to pm thanks

Resolved! Stuck with activation

Trying to activate a new PM plan while transferring an old number from a non-PM account. Have replied "yes" to the transfer message text, but the activation browser page still says "Linking chosen plan to your account" and it's already been half an h...

No Service

I activated a new SIM card this afternoon and I have no service... and I’m annoyed. Anyway, does anyone know why?

the quality of international calls , texts are great!

the quality international calls, texts are great!once I got the bonus of 500 mins intl calls free, I called back home on the same day.the quality international calls, texts are great!Thumb Up!

refer a friend

Resolved! refer a friend

I referred a friend and have not received my rewards for that - he took my code and entered it but something happened and I didn't get it - his name was xxxxxxxx and he joined 3-4weeks ago - nothing is showing up on my profile for rewards? Thoughts?...

Resolved! Receiving text messages while abroad

I'm planning to study abroad (not in the US) in the new year. Wondering if I would still be able to receive incoming text messages for services that send verification codes by sms. Of course I won't be sending text messages, making/receiving calls, o...

Resolved! New Account -- Double Charge?

I activated my SIM card last week, December 8th. I signed up for the $25 plan with Auto Pay. Set everything up & after, I had an available balance of "$2" and an amount owing of "$25.76" to be paid before January 7th, so I went ahead and paid that be...

Resolved! Switching an existing public mobile account & number to a NEW public mobile phone

Hi there,Help please! I don't see any specific instructions for moving an existing account/number to a used public mobile phone.This is the scenario:I just purchased a used iphone 8 Plus from public mobile. It comes with a new SIM card. I have an ex...

Resolved! roaming USA

hello, will travel to US for 2 weeks, so I guess I should purchase add talk, text and data. that means my own data,internataion calls minutes will be useless in US? if I call /text canada, how that works? thank you

Resolved! Call Control / Call Director

Any chance of adding Call Control (a.k.a. Call Director) to my line? I've been inundated with "spam" robo phone calls (all threatening) in the past day. I know that Telus offers this for free to their Telus and Koodo customers, so it wouldn't likel...

Resolved! 500 international bonus minutes

I have the 500 international bonus minutes, which I know is good for calling the USA. But, if I am in the USA, can I use this to call from the USA to Canada?

Resolved! log In disable

hi moderator, my log in been disabled. and i paid the account yesterday. my email address is xxxxxxxxxx. what is going on edited by computergeek541: e-mail address removed

Resolved! Unlocking my account

I cannot remember the answer to the secret questionPlease help to unlock my account

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