Locked out of my account

[Squarebottoms]

This is just an account I had to make since I'm not able to get into my main account that's associated with my phone number.  So yesterday I tried to log in, forgot my password and tried too many times, so my account got locked out.  Waited overnight, tried to reset password just now (waited way more than the 1 or 3 hour thing, depending whether you get it from the login page or the chat bot), and it's still locked.  

Please help.

[JRod]

@Squarebottoms 

The site sometimes has cache issues. Have you tried clearing the cache/browser data, an incognito window, or another browser? This might get you to be able to reset your password. 

If that still doesn’t work and you’re still locked out please send a message to customer service using the link below and they’ll be able to help you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They’ll answer you in the community mailbox here (envelope icon if on desktop, click your avatar in the corner and then select messages if on mobile).

[Handy1]

@Squarebottoms  Please submit ticket  support using this direct link to help you and at the same time let them know you had to make a new community ID and they can help you get your old community ID back at the same time 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437