Do I have to re-subscribe? Ahh :(

[lamberguini]

Hello fellow PM peers

My account is apparently no longer existant because anytime I try to either login, or reset my password, it says Invalid email.. I'm just deeply confused as to why my PM community account is still in full swing?! Ugh I am just wanting to know if therea any hope to getting my deactivated account resumed? My HUGE problem I am facing right now is that in my current city I live in any retailer that's always carried PM sim cards apparently no longer does and some have even gone on to tell me stupid crap like " Oh yeah it's because they're getting bought out by Koodo or something." Lol I was always under the impression that Telus,Koodo&Public were always sorta sister companies. Anyways so I basically have been screwed for getting one and the other No-Brainer solution would be, "Duh. Order one online!" And yeah when I lost my phone I also lost my wallet (and my bank card ID etc) so anyways . I'm basically prepared for the worst if I can't get my account reinstated I'll cry but I'll get over it. 

TY in advance!♡♡ 😉🙋‍♀️

edited by computergeek541: profanity removed from title as per terms of service

[maple_leaf]

Hello @lamberguini , Sorry to hear you've lost your phone, wallet, ID, etc. That must be frustrating. If you have an Amazon account already set up, with your payment card on file, you might be able to order a new SIM there (or maybe have a friend with an Amazon account order it for you and have it shipped to you directly)? I've included direct links below.

With regard to your online account, you can have separate EverSafe IDs set up for Community and MyAccount, although it's easier to use the same email for both (linked). When your subscription expires, your online account remains active anyway with no subscription attached. So, if you are trying to log in and the system is telling you that your email address is invalid, it could be that you had not previously set up an EverSafe ID, or perhaps you were using a different email address? You can click on "Forgot Email", just below the login fields (see screenshot below), and see if you can recover access that way. Of course, if still stuck, you can always send a private message to a Customer Support Agent for further assistance. 

Buy a SIM (Amazon.ca): https://www.amazon.ca/gp/product/B06X9ZGDWG/ or https://www.amazon.ca/dp/B07R6P5KBB/ (Free Shipping w/ Prime)

Link to PM CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST

Hope this helps.

[BKNS27]

@lamberguini 

If you haven’t kept up with monthly payments for 90 days or longer, your account will be closed and you lost your old number but check by dialing 1-855-4PUBLIC to hear the status of your old number. You can purchase a SIM from Amazon.ca or any Telus/Koodo store.

Will need to activate your SIM on the PM app.

[HALIMACS]

@lamberguini 

dial 611 from the device with the Public mobile Sim card in it.

The messaging will tell you whether you have opportunity to resume service or whether it’s kaput.

 Adding: the community account can exist whether you have service here or not – that’s why it’s still active

[hTideGnow]

HI @lamberguini 

depends how long it was suspended.  Call 1-855-4PUBLIC , enter your phone number and if the system can find your account, then you just need to login My Account and make a payment

or you can also submit ticket wtih CS agent and ask them to check:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437