Community

Peterma196 · ‎09-05-2023

For some reason my phone has stopped working and network shows sos. I have put my physical sim in anther phone and same issue

Handy1 · ‎09-05-2023

@Peterma196 Awesome we happy to hear it and that’s what I thought from the start

Peterma196 · ‎09-05-2023

Thank you, they reprovioned my sim and all working well

Handy1 · ‎09-05-2023

@Peterma196 While waiting for support also if you have taken the SIM card out of the phone make sure it’s the right side up in the SIM card tray sometimes this happens and easy to not notice

Handy1 · ‎09-05-2023

@Peterma196 They should reply with in the hour and ask you some verification questions to start before helping you . Just keep an eye on your community in box or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Peterma196 · ‎09-05-2023

Thanks I have done so

Peterma196 · ‎09-05-2023

Thanks I have sent a message

BKNS27 · ‎09-05-2023

@Peterma196

There maybe a provisional/backend issue with your SIM so contact a CS_Agent by private messaging so they can check and fix it at their end.

Contact them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Peterma196 · ‎09-05-2023

No it is not a payment issue

hairbag1 · ‎09-05-2023

@Peterma196

sounds like sim is gunny-bagged ! PM has esims available for $5, or get a new hard sim from Amazon for $5. Then change the sim number yourself in your account.