Phone show sos

[Peterma196]

For some reason my phone has stopped working and network shows sos. I have put my physical sim in anther phone and same issue

[Handy1]

@Peterma196  Awesome we happy to hear it and that’s what I thought from the start 

[Peterma196]

Thank you, they reprovioned my sim and all working well

[Handy1]

@Peterma196  While waiting for support also if you have taken the SIM card out of the phone make sure it’s the right side up in the SIM card tray  sometimes this happens and easy to not notice 

[Handy1]

@Peterma196  They should reply with in the hour and ask you some verification questions to start before helping you . Just keep an eye on your community in box or use this link to it 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Peterma196]

Thanks I have done so

[Peterma196]

Thanks I have sent a message

[BKNS27]

@Peterma196 

There maybe a provisional/backend issue with your SIM so contact a CS_Agent by private messaging so they can check and fix it at their end.

Contact them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Peterma196]

No it is not a payment issue

[hairbag1]

@Peterma196 

sounds like sim is gunny-bagged !  PM has esims available for $5, or get a new hard sim from Amazon for $5. Then change the sim number yourself in your account.

[Priority]

Did your credit card payment maybe bounce?

[Handy1]

@Peterma196  You need to contact support to re provision the sim for you . Use this direct link to message support for help 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Peterma196]

A year

[hairbag1]

@Peterma196 

how long have you had your PM account ?