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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Hello

I’m trying to reach customer service, with no luck! Help!!

Resolved! Accessing Account

Hi, I need to access my account but I cannot access the email it is registered to. How can I do this?

Thank you to Darlicious, Softech, hTideGnow, RossN, chainsawcowboy, computergeek541, etc., etc, etc

Signed up on the 11th and I have used only 0.85 MB so far!

For a person like me who practically lives online at home, I use my phone only for emergencies when I am away. I guess the 0.85 MB was used when I used Google Maps. At this rate, I will never, ever, need an add-on because most of my monthly data wil...

Resolved! Transfer phone number to new SIM

I recently lost my phone and am wondering if it's possible to order a new SIM card but keep my old phone number attached to it and insert it into my new phone?thanks for your help!

Public Mobile charged us twice in July

Automatic payments were made on July 7 on one card, and on July 15 on a second card for our July payment. We were charged twice. I don’t see a credit on our account. How can I get this double payment resolved?

Payment complete

Due to my credit card being compromised my service was disconnected. With the advice to from this group i did a payment voucher from 7/11, till i can update credit card information. My voucher was applied to my phone account but my service has not be...

Resolved! my plan

I just got a new plan and it is saying that i used all my data

Resolved! Change plan

Can I keep my add-on data after I change my plan.

Resolved! Activation

Hi, I just tried to activate my sim card and transfer my number, but it was an error. The error code is: 837

Resolved! Using rewards to purchase a refurbished phone

Hi there, I was wondering if I can use my rewards to purchase a new phone? Thanks, Loriann

Resolved! @Publicmobile

I lost my phone how can get the same number back

Resolved! Overbilled

Is this even the right place to put this? I started my account last month and i was billed 3 times (June 22, June 23rdx2). Anyone explain why this happened?

Resolved! Loyalty points

Have been a PM member for several years but only getting $1 off per month identified as “loyalty”. Is there an issue here?

Resolved! Can't use mobile data, why?

I have in my account:Data Usage, 1024 MB at 3G Speed, 0.00 MB used1024 MB leftwhy I can't use it,?

Connectivity

My SIM card will not connect to Public Mobile! All suggested options have been attempted and there is still no connectivity.

Resolved! removed my card details to end my payments but payment still taken

card still charged and so need a refund

Resolved! Account locked

Hello, I am just looking to restarting my cell phone plan that I am currently on. I made the payment on my credit card that Public Mobile automatically takes payments out of for my plan. Thank you very much, I greatly appreciate it. I am looking forw...

Can’t get into my account

I need to cancel my account because I forgot my old email that I signed up with for this account. Someone please help!

Resolved! Slow Internet?

This is new, like someone put the brakes on my service a few weeks ago.Been a Public Customer for years but can not continue on wasting time trying to open something reminding me of the good ol' dial up days.

unable to make/rec calls/ texts take days to be deleivered to me.

Resolved! SMS messages

Hello: Could you deactivate completely my SIM card that is linked to [deleted .... Luddite]? I changed the Cellphone provider but when the people send to me a SMS message, I received the message in my telephone that have the Public Mobile SIM card. W...

Resolved! Port a number

I want to port my number from Rogers to Public Mobile. Is this something I need to contact Rogers to do? I have all the information that is described in this link (old service provider brand, previous provider account number, alternate contact phone ...

Resolved! Plan

My plan was supposed to switch to 4g upon renewal but it did not it just renewed my previous plan

Resolved! Overcharge

My credit card has two posted charges for my phone plan I only have the one line open. On publics payment history it only shows one charge.

Resolved! How to change the credit card for automatic payments?

How do I change the credit card on file in my account to update automatic payments with Public Mobile? Is there a phone number I can call to do this at Public Mobile? thanks Jeff

Resolved! Public Mobile not working,today??

not working,not available today?

MMS messages won't download

Recently I receive MMS messages twice in a row and they show an arrow to download not the message but they won't download I get a pop up that there is an error downloading them. My data is turned on I have made no changes. I have a one plus 7 t. Tha...

Resolved! Blooper, the norm I don’t know, referral rewards imbalance.

My rewards lists 3 numbers. But only $2.

Will PM also shut down it's 3G network ?

Will PM also shut down it’s 3G network? “T&T is the first of the big three, closing its 3G network on February 22, 2022. T-Mobile has pushed its 3G shutdown to July 1, 2022, after initially planning for an October closing in 2021. Sprint, now merged ...

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