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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account number

My accounts suspended. I can’t see my account number when I sign in. How do I get my account number?

is that an advise to Community members?

thread has run its course and is headed nowhere good

City I live in

I updated my address to alberta. The system says Okotoks is not valid but I live there. T1S xxx even says it is valid

update plan

PM just updated the cost of my plan to $13. No extra benefits. For $2 more I can upgrade to the 15$ plan and get more but it says I lose my current promotion. Does that mean I lose my existing rewards? If so why should i lose them?

changing my registered email account

Hi, I already have an active Public Mobile My Account, but I want to change my email address. How do I do that, please?

Resolved! SIM card doesn't work

Hello. I've got a lot of problems with SIM card.1.Activating new sim I found out that no one code (neither referral nor promo) weren't accepted and my account was filled with out any discounts.2. New SIM card public mobile was deformed (when I just ...

New activation and used 12MONTHS2GB promo code

I just activated (transferred from Koodo) and chose the $25/month plan. I used the promo code 12MONTHS2GB at activation and didn't receive any errors. But as of now in my account, I see only the base amount of data (1 GB). I don't see the 2 GB of bon...

Deactivated account

I went on the site on Sept 11 and paid 20 + tax using my credit card. Now I am deactivated. Apparently I should be paying 25 plus tax but that is not the amount that was coming up on the site. I paid what it was requesting. There is no record of ...

Plan change, plan charged

Hello, So my recent plan changed September 4th to the $55.00 plan and I was charged for this plan. But when I go into self-serve it shows I still have the old plan and on my next renewal will be charged for that old plan? I think I need a moderator ...

Not receiving password reset link.

Hey there, I've requested multiple password resets to cancel my plan and can't get an email to reset my password and my saved password doesn't work. Thanks

Trying to xxxxxxxxxxxx pay a xxxxxxxxxxx bill to reactivate my phone

I set Credit Auto pay bill,but no discount

I have just setup credit AutoPay, But I cannot see any discount( 2$/mo) or discount,I can see next bill? or no discount?

Resolved! Changed plan with new renewal date, do I lose out on the annual loyalty discount?

It said "you will lose out in your current promotions", but I wasn't exactly sure what they meant. Does this mean my start date with PM has started over completely? Also it seems I don't get the autopay discount anymore.

Can I use 2 phone numberin my account?

I use email address long in,but only one phone number,I need add another phone number with another email address, How can I add my another phone

Changing my current plan

Hi all, I want to know how I can change my current plan to a plan of $25 / month. I don't know where to click. Thanks for your help.

data

HiToday I set up a roaming text-only add on for my wife and found the process far easier than it had been but I also found out that she was being charged for huge amounts of data. Yesterday she was charged for 55.65mb and all she did was clear out so...

Resolved! Credit Card Not working

I have auto pay setup, has been for three years I use the same credit card on this account and three others I have with public mobile. My other three accounts are in working order, the plans auto renewed and the credit card works. I just tried man...

Add-ons

On Oct 19/22 I purchased 2 USA admins for my phone xxx-xxx-xxxx and my wife’s phone xxx-xxxx-xxxxxxx. The service was terrible most times we tried to text or call we were unable to make a connection. Do you provide a decent service in the USA general...

Resolved! My son is opening an account. It says the SIM is not valid

Resolved! Auto pay customer

I signed up auto pay on my account xxxxxxxxxxxxxxxxxx on April 20, 2022 and since then my payment had been moved up one day before the renewal. That means my payment period had been covered one day less every month. Can you explain why the renewal da...

Plan change

I upgraded my plan last month. The following month, it was back to the previous plan. Why.

login

Why is your login site down. I cannot login.

Return money back to me

Hi My name is xxxxxxxxxxxx is your customer, My account number: xxxxxxxxxxxxxxxxx. , Please return $22.60 back to me immediately . My bill date is on every month 14th, on September 8 2022 I removed the auto pay from my account , why did your compan...

Resolved! Sms not working from android phones

Switched to public mobile a month ago and during last week not getting sms. Put in old SIM card and text came in.I did not see text from old provider to verify transfer.How do you fix. Thx

iphone battery health

I'm writing to ask apple users about their batteries. I'm not an apple guy, so I only know what I've seen others say and read about them. I bought my mom an iphone 6s plus a few years ago from orchard and they said they had changed the battery on i...

Resolved! Lost Data Allowance

I have just checked my account for data usage and it is showing that I have 0GB left of 3GB which was allotted on the beginning of my new billing cycle which was September 10th. I have checked my usage and the usage definitely doesn't add up to 3GB ...

Resolved! The Refer-A-Friend credit was not applied

I opened a second PublicMobile account, and I did so by using the 'refer-a-friend' option.Unfortunately, it's been over 2 months, and I see no 'refer' credit applied on any of the accounts. Thank You.

Resolved! Double data when auto payment

Hi, Several members in my family are with Public. In all cases, when we joined, we opt with auto monthly payment with a credit card, which doubles the amount of data (i.e. 25$/month, 500Mb+500Mb). I have signed my daughter for a plan (15$/month, 250 ...

Resolved! Ordered Sim card - Not yet received

Hi, my name is Benson xxxxxxx. I recently ordered and paid for a sim card. I am yet to receive it. My address isxxxxxxxxxxxxxxx. I would appreciate it if it could be sent to my address soon. Thanks Edit by Dunkman: removed personal information

New Samsung phones in CPO Store.

Two new Samsung CPO phones are available in the CPO Store. They are:Samsung A13 $259Samsung A03s $159https://www.publicmobile.ca/phone-section