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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No service

Switched from kodo and ported my number and still don't have any service ( it's for my son money came out of his account but still no service

Resolved! update credit card

Will not allow me to update credit card. Says Ooops, something went wrong. I tried all the tips.Also didnt recognize my nickname, had register a new one.So frustrating, can't even get a hold of a human, the chat was a waste of time too

New SIM Activation

Hello ! I got a new SIM for my daughter but its not getting activated inspite of the charge already going through and the email confirming that 'Im all Set'. For some reason , the activation text is not coming throughon the new number I selected. Any...

Please I am looking for pin number for my public account

Volte service still not enabled to my account

I have checked on Moto g pure and Moto power is not working yet but customer service representative saying my Volte service is activated . can you tell me it's compitable with public mobile phones or not

Login issue

Hi I bought a number a year ago, and canceled it after 6 months. I got a new number (e SIM card) recently and I want to upgrade my plan but for doing so a verification code is being sent to the first number which I don’t have access to. I am not sure...

Tips for Managing iPhone Data Use

I've been meaning to write this up for a while. I mostly wrote it to scratch an itch for myself, but hopefully it's useful to some of you.There are times when you may want to reduce the amount of data used on your cell phone. This could be because yo...

Heading to US for a day trip.....

I was thinking of heading to the US for a day trip on the 4th. I don't have US calling or anything and the only thing I see is a 15 day $15 plan. My Telus is $14 for a day trip. I may make 1 or 2 calls or text messages but not sure it's even worth th...

Resolved! I cannot submit a ticket, get a 404 error

How can I contact Public Mobile?

Unlimited Canada-wide Talk

Can I make a call in Newfoundland to Toronto if my local province in ON?

Resolved! sim card not working

Resolved! Cancel subscription on lost SIM card

I want to cancel the subscription on a SIM card that has been lost. Canceling the subscription requires that I sign into my account first. However, I am unable to sign into the account for that SIM card since the only 2FA options available to sign in...

Resolved! invoice

In payment history, next to the transaction, I don't have the box that allows me to download an invoice. Is there anywhere else to find the invoice or another way to get it?

iPhone 14 and 15

When I was at the apple store, a Genius tried to upsell to me because he noticed I have an iPhone X.when he asked me who’s my carrier, he walked away when I said PUBLIC MOBILE.I continued my store-browsing and saw a poster that listed a fee mobile se...

Phone signal

hi,We have been with PUBLIC mobile for five years and have had absolutely no problems at all. However, for the last two weeks, we do not have a strong enough phone signal to use our mobile phones inside our house. We must go outside on the deck OK no...

US Roaming support

@CS_Agent hello - accidentally billed twice for US data add on — need to correct to only one. And it isn’t working even after following the help steps.

cant find second account

I cant find how to get to my second account. can only access one

Resolved! Problems with account generating multiple community accounts -

I have reported the following in part before by one of my other community accounts - -------My cell plan works fine ---. The problem is that even though I am able to log in to my account page it always directs me to set up a new community account.An...

Connecting

I switched to public, checked that my phone was unlocked, and the payment has gone through. My phone indicates that the carrier is public, but I can’t connect to the network. It’s showing ‘SOS only’ can anyone help where it would show the network. Ca...

I was overcharged

My plane is 39$ with the tax it is 42$ however I was charge 45$ and the worst case is there is no customer service from public mobile most of the link that public mobile is sending are not working

Resolved! Purchase data

Added $10.00 to purchase data but it did not apply

Resolved! Payment

Got a text saying my credit card expires before next payment, system won't let me renew card , what to do?Thanks

Resolved! Customer service

I went to Jamaica for 2 weeks my phone was locked by P.M. I have been back home 3 days my phone is still locked. I can't talk to anyone. This site keeps me going round and round back to square one. I'm so frustrated I'm seriously thinking of switchin...

Resolved! separate iWatch line

I’m looking at adding an iWatch with its own # to my plan. For a child to use as a texting tool to communicate with me. I’m told this is possible with Telus plans, any chance this could be added to a Public plan??

Resolved! No service after plan change

I set my plan to auto change from my old plan to new plan of 39$ a month 20gb on July 1. I am getting no service at all even though my credit card payment is up to date and everything is checked. I need someone to help me fix this ASAP!! Thanks in ad...

Je ne veux pas changer de souscription.

Resolved! Cannot get service on new account

@CS_Agent I created a new account yesterday, activated my esim, and approved the number transfer from my old provider. It’s been over 5 hours and I have no service still. The info I was provided before also said I would get a temporary number but I h...

Resolved! Selected wrong reward

Selected the wrong reward

Resolved! Add my referral code after activation

I didn't see where to add my referral code for my girlfriends new number please help me @CS_Agent I want to add my referral code to her account.

Resolved! US Minutes disappeared

I was given 500 minutes each year in the last two years. Today the minutes ceased but I am sure I had not yet started on the second 500. How do I check this?Thanks.

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