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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Call forward to a US number

Can I forward my number to a US number if I have international minutes on my account? I plan on getting a 5 days sim card for the US and I would like to forward my calls to it.

Resolved! Being charged for add on not authorized -- why?

The following un-authorized add on appeared on my account page-why? (100 Minutes Canada-Wide Talk. -$5)PS. Also another family account shows the same un-authorized deduction. It looks like the accounts were credited $5 because or the last Decembers "...

Resolved! Account Suspended

Why would it say my account, (and one for my wife), is suspended on May 08, 2023? We have a credit card set up to pay that is valid through to September 2023... and have a pending charge for both phones coming through on the card.

Resolved! Join Public Points

What if I join Public Points, will I loose my rewards that I accumulated in last few years?

Resolved! Travelling to the USA

Hello,My plan notes that "unlimited international text" is included. Does this mean that I won't have to purchase the $15 US roaming add on in order to receive/send texts while I'm in the US? Thanks,Lara

Resolved! Lost phone

I lost my phone and paused my account. No problem. This was around 3-4 weeks ago. Got a new sim card today for public mobile and reactivated. Seemed like there was no problem. The phone is an old one from my daughter. It won't let me make a call. E...

I did not received promo of 40 dollars on 60 dollars plan

Please help, I am a new user but did not received promo of 40 dollars on 60 dollars plan.How can I get that offer?

Income text and talk doesn't work

Is public going to get VOIP support?

Just looking for better call quality

Needig help

9an you help me with this back on track program it is a program to recuperate your Driver license back after DUI so on june 11 at 11:00 am I have appointment over the phone I wait the day and no one call both the say they did so now they ask me pr...

Resolved! plan suspended due to credit card expired

Please kindly advise how to up date credit card? thank you

data consumption

Resolved! Legacy Loyalty Rewards Reset after Plan Change

I was on the 2016 Holiday Promo until I switched to the 35/mo 20GB Promo from Black Friday. My 90 day plan just renewed, and I see that my rewards, specifically my loyalty rewards, have been reset. For my next payment cycle it shows "0" for my loyalt...

Resolved! Need to change password

Hi, My credit card, which I used to pay my son’s monthly plan, was hacked and I had to cancel it. I want to add my new credit card number to my account, but I forgot my password. I tried to get a new one, but the email to reset my password never arri...

have a new sim card and phone it wont let me switch

there is loads of info on if you switch to pubic and how to enter your sim yadaa yadda BUT if you want to put in a new sim card and new phone there isnt an option for this it will not allow you to enter your new info unless you create a whole new acc...

Talk

During the outage today, several calls that I did not make are showing in my Usage History. Was my phone hijacked?

Talk Services is back on

Resolved! Unable to make phone calls

I am unable to make phone calls after a recent plan change Please arrange to resolve

Just saying. My phone is now working in Central North Alberta.

Can't make or receive phone calls.

Cannot make or receive phone calls. As soon as I make phone call it disconnects and same for when J receive a phone call it just disconnects.Text messages and data works fine but can't do any phone calls.

Never this bad

My wife and I both have phones using PM. PM will only let you put one phone on an account. We both set up accounts. I sign into mine to do what I need and sign out. She goes to sign in and it keep putting my name in the user name. and it saves my pa...

Can't make or receive calls today

Anyone else experiencing problems making or receiving calls? Incoming calls show on my phone and immediately end. Same with out going calls.

CAN'T MAKE OR RECEIVE PHONE CALLS

I cannot make or receive phone calls. What's happening? When will it be fixed?

Telephone calls not connecting

Can not make or receive calls. As soon as I try it disconnects and same happens for incoming calls

Resolved! I can’t Send and Receive Calls in the US

I am in Washington and I’ve purchased a roaming package. All calls normally fail. If by some chance they succeed, the person on the other end can’t hear me. I have switched my network to T-Mobile as some answers have suggested, but this does not solv...

Three Hills, AB not able to make or receive calls

Seems to be Alberta-wide. Can't make or receive calls. Can text, can video call on messenger, can email, just no phone calls.

Resolved! Can’t make phone calls, when will it be fixed?

When I try to make a phone call, I’m automatically disconnected. Texting and internet work. Any idea when the outage will be fixed? Thank you.

Not able to make or receive calls

Was working fine in the morning, its been about 1 hour not able to receive or make calls help

Resolved! Data Not Working in USA

Hello. Just wondering if anyone would know, if you are travelling in the USA and purchased an Add On, USA Roaming, Talk & Text, would the Data on your plan work in the USA or would you have to purchase additional Data specifically for the USA to your...

Not able to make or receive calls

Edmonton, help!

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Call forward to a US number

Resolved! Being charged for add on not authorized -- why?

Resolved! Account Suspended

Resolved! Join Public Points

Resolved! Travelling to the USA

Resolved! Lost phone

I did not received promo of 40 dollars on 60 dollars plan

Income text and talk doesn't work

Is public going to get VOIP support?

Needig help

Resolved! plan suspended due to credit card expired

data consumption

Resolved! Legacy Loyalty Rewards Reset after Plan Change

Resolved! Need to change password

have a new sim card and phone it wont let me switch

Talk

Talk Services is back on

Resolved! Unable to make phone calls

Just saying. My phone is now working in Central North Alberta.

Can't make or receive phone calls.

Never this bad

Can't make or receive calls today

CAN'T MAKE OR RECEIVE PHONE CALLS

Telephone calls not connecting

Resolved! I can’t Send and Receive Calls in the US

Three Hills, AB not able to make or receive calls

Resolved! Can’t make phone calls, when will it be fixed?

Not able to make or receive calls

Resolved! Data Not Working in USA

Not able to make or receive calls

Subscription un successful but payment was success...

Unable to use in States

day 90 of inactive account - not able to reactivat...

Should my iphone 15’s esim be on or off?

Port out to koodo while using iPhone that accepts ...