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Credit card payments

Phillthelawyer
Great Neighbour / Super Voisin

I have a whack load of credit card charges coming through on my month stub, over 10 charges in Aug. I think most of these are from old sim cards that weren't deactivated. Any chance they can be traced to an account via the credit card number used to charge? the account will be long forgotten. I really only have the dates, amounts and credit card number. 

3 REPLIES 3

hTideGnow
Mayor / Maire

HI @Phillthelawyer 

so how many lines you have/had with PM? how can you have over 10?

and you have no idea which lines you have and which email you used to login?

if you have multiple lines and you cannot tell, you can try to discuss with CS agent, but if you cannot provide them much information other than only the credit card number, from experience, I don't think they will help.  You can still try to submit ticket:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Chalupa_Batman
Mayor / Maire

Hi @Phillthelawyer 

Have you logged into your account to see what charges match your current plan? Furthermore, if you have old SIM card charges, why didn't you cancel those accounts before starting a new one?

Handy1
Mayor / Maire

@Phillthelawyer  Might be wise to get a new credit card from the bank and update your account . Then no more charges should come through . But you need to get support to investigate for you why so many charges to this card of yours 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


       

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