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09-10-2023 09:21 PM
I have a whack load of credit card charges coming through on my month stub, over 10 charges in Aug. I think most of these are from old sim cards that weren't deactivated. Any chance they can be traced to an account via the credit card number used to charge? the account will be long forgotten. I really only have the dates, amounts and credit card number.
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09-10-2023 09:41 PM
so how many lines you have/had with PM? how can you have over 10?
and you have no idea which lines you have and which email you used to login?
if you have multiple lines and you cannot tell, you can try to discuss with CS agent, but if you cannot provide them much information other than only the credit card number, from experience, I don't think they will help. You can still try to submit ticket:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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09-10-2023 09:27 PM
Have you logged into your account to see what charges match your current plan? Furthermore, if you have old SIM card charges, why didn't you cancel those accounts before starting a new one?
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09-10-2023 09:23 PM
@Phillthelawyer Might be wise to get a new credit card from the bank and update your account . Then no more charges should come through . But you need to get support to investigate for you why so many charges to this card of yours
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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