Cancel pm

[Lhaha]

My friend is leaving Canada and she is not coming back until next year, how she can cancel her PM?

 I helped her to unsubscribed PM but could not take her visas card number off from the payment, but she just worry if any mistake be made , please help 🙏 

[DennyCrane]

No further action required if you turned off the subscribe option already. Once the current cycle lapses the account will stay suspended for 90 days, and then it closes completely and the number and account are gone.

[LitlLdy · Accepted solution]

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@Lhaha wrote:

My friend is leaving Canada and she is not coming back until next year, how she can cancel her PM?

 I helped her to unsubscribed PM but could not take her visas card number off from the payment, but she just worry if any mistake be made , please help 🙏 

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@Lhaha , only a CS_Agent can remove the card from the account.

You can send a private message to a CS_Agent using the link: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

[dust2dust]

That's about all customers can do in self-serve. But you can change the card. If you're interested, I could give you the particulars for a visa gift card that can be changed in the account. Then renewal will fail anyway and it will fully disappear 3 months later.