Help Cancelling an AccNeed Help Accessing Account – Recovery Code Loop & Urgent Resolutionount

[Abdullah14]

Hi Community,

I’m hoping someone here can help me, as I’ve been unable to resolve this issue through other support channels.

I’ve been locked out of my Public Mobile account for some time now. I’m trying to set up my account on a new device, but every time I attempt to reset my password, the recovery code gets sent to my old phone number — which I no longer have access to. This has left me stuck in a loop where I can’t log in or update my account details.

It’s now been more than 2 months without access, and I still can’t use my Public Mobile service. Ideally, I’d like to either:

• Regain access to my account (by having the recovery code sent to my email instead), or

• Cancel the account altogether if recovery isn’t possible.

I’ve considered cancelling the credit card payment, but I’d rather avoid that if it might impact my credit in any way. I’d appreciate any guidance from moderators or community members who’ve experienced something similar.

Thanks in advance for your help.

[BKNS27]

@Abdullah14 

Call 1-855-4PUBLIC to confirm the status of your account. If it is suspended then you can regain access to your account. Just have the 2FA code sent to your email by clicking on Resend Code/Didn't Receive Code.

But if it states that the account no longer exist then your account is closed due to nonpayment longer than 90 days. In this case, you will need to create a new account with a new number and new SIM as your old number will be returned to the carrier you got the number from.

I wouldn't suggest you dispute your CC payment. PM will have you blacklisted and all future payments will be paid with vouchers for a year.

[Rastin]

To get code sent to email just click on did not get code under where you enter the code. 

[slusagm]

if you really just want to get out of it, cancelling from credit card is the quickest

but why not ask PM to help? have you been contacting PM by direct message?  Try that first, and only go with credit card if PM cannot help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage