Could not activate cellular data network

[Mei611]

I’m a new subscriber since May 1st (did not transfer from other lines). Whenever I try to use my data, it connects with 3G for a second then disconnect and the message in the subject pop up. My plan is 3GB of 4G speed, text and call works but just data doesn’t work.

I’m using eSIM, my account says it’s activated, and carrier restriction is unlocked. 

Is there anything else I can do to activate my data? Any help is appreciated.

Thanks.

[Mei611]

Just submitted a ticket. 
Thank you so much for helping me through this.

[Mei611]

i tried resetting again but nothing changed. Network selection is automatic and voice/data is LTE

[slusagm]

@Mei611 LTE = 4G.  So, choose LTE

[Mei611]

I’ll try that way again thank you. I use iPhone SE 2nd gen. This won’t let me choose 4G there’s only 3G/LTE.

[slusagm]

@Mei611 what phone do you have?

after you deleted the VPN, make sure the PM sim is set as Primary, then Reset network settings

check the network mode, it should be automatic.  If it does not connect, try changing network to 4G/LTE

[Mei611]

I tired resetting network setting but it still says 3G and the same message. 
I also deleted my vpn but nothing changed.

[slusagm]

since it is an overseas sim, make sure no VPN setup on the VPN screen on the phone

[Mei611]

My another SIM is one I got in Japan under Povo. I’ll try resetting network settings.

[slusagm]

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@Mei611 wrote:

My phone is iPhone SE 2nd gen. Voice works. My old SIM is removed. I have another SIM but it’s secondary.

Thanks for your help. I’ll contact them too.

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@Mei611 

your "another sim' is the PM sim?  change it to Primary, then Reset Network Settings and it should then work

[Mei611]

My phone is iPhone SE 2nd gen. Voice works. My old SIM is removed. I have another SIM but it’s secondary.

Thanks for your help. I’ll contact them too.

[slusagm]

what phone you have?

voice works or not?

first, make sure your old sim card is removed or your old esim is disabled.  then go back and make sure Public Mobile sim is the only one active there and set as Primary.  Then try Reset Network Settings after

Or if you need PM to help to check, open a ticket.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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