Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone suddenly was unable to connect to the internet with LTE and can only connect with the 4G band.This issue occurred suddenly and has lasted all day. I installed a sim card from another network and everything is fine. the public mobile connecti...
Don't ever get an esim. When your phone breaks you are screwed. Please change my sim mods. Help
hello everyone, I ran out of data a few days ago so i decided to purchase an add-on which is something I have done in the past. However every single time I try to pay for ANYTHING sitewide I get a "sorry, we cannot process this request" message. I h...
Hi there. Several days ago, I picked to switch a 5G plan which'd be switched into on October 8th and now I'm receiving ~'sorry we cannot complete your call since you don't have an active plan. To make a payment to reactivate your plan, dial *611 fro...
Several months ago, I started the process to change my subscription. From the 40 dollar a month plan, to the 34 dollars a month. Every month, it says that the subscription will change the following month (for example, it told me it would change on Oc...
My father had set up his and my mothers cell phones years ago. He passed away and have no info to get into my mothers account. The card on the account expired. How do I get her info to change the payment? Thanks.
I am so frustrated with this service!! Public mobile is not as cheap as I had heard. I have a $45 plan with tax and have customer support. I activated my account via e sim but it didn’t work. I went to buy a sim card and then when i went in to log ba...
How do I get a proper receipt for this phone plan so I can get reimbursed by my work anybody know it must have my name acount and payment amounts you know a normal receipt
Two days ago, I transferred from Fido to Public Mobile while registering my SIM card. However, I encountered an error at the second step of the registration process. Upon reviewing my credit card statement, I noticed that the same amount was charged ...
Hello, I had a number with public mobile that I brought over from Koodo. I was trying to add a second line/ phone number and realized that i deactivated my current phone number, (which is my business phone number ). I stopped the transfer when I real...
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Hi,I've recently signed up with PM but when I need to confirm my identity (after entering my email and password), I do not receive the code via SMS to confirm my identity and confirm full access. I have also tried removing the sim card and rebooting ...
I am with Tiny Mobile and I'm transferring to Public Mobile. During the transfer session it requests to select your old provider and Tiny Mobile is not in the list. Should I have selected Telus?Thanks,Ron.
when will u return the money I paid in July as over payment doesn't credit the account. I've asked on chat but it's been closed because u expect someone to dit at tge app for a day waiting for an answer backnot practicalwhen will I recieve my funds
We changed our plan to the Canada Us plan for a month while travelling and now can't change it back to the $19 dollar plan. It only gives 4 options on change plan. The others show up under shop plans tab.
Dear Sir, I have applied for a new simcard before 1 week. However, I have still not received my simcard yet. I would like to know if the simcard is dispatched or not? If it is dispatched I would like to know the details of tracking id or current stat...
I've been using PM for years now and last night I changed my subscription to a different plan. Since then I can only receive calls (although caller ID is not working anymore), I can send and receive texts and the data is working. When I try and mak...
Hello everyone, I'm coming here as my last resort for an issue I cannot seem to find any clear information on. I am trying to create a group text on Android 14 (Pixel 7 Pro) with more than 10 people. I am running into a limit on the number of recipie...
Hello, I am thinking of changing my plan to the 23$ plan which has 6 gigs of 4g data and unlimited talk and text...I want to make sure that since I am a loyal Public mobile client, I will not loos my current add on I have on my current account. My n...
Please help! I purchased the wrong plan thinking my phone was e-sim compatible. It is not. I can't seem to proceed with the activation on my phone because it gets stuck at "this phone is not e-sim compatible" and I can't do anything else from there. ...
Someone help me please. My husband is assisting with power restoration in the states and he cannot call me. He was able to call me elsewhere in the states but not from Santee, SC where there should be no tower issues or Augusta, GA where I understa...
Hey there. I just switched to public mobile yesterday, and my phone number hasn’t transferred. I am currently unable to call or receive calls or texts from non iPhone users. I can’t seem to figure out how to get help with this and I am seriously regr...
Hello! I have the basic plan. I just redeemed 5 points for an extra 500 Canada minutes.However, my profile now shows 2 separate categories on the right-hand side of my profile. "500 min Canada-Wide Long Distance" and "Reward Canada Talk 500". Is ther...
I need to downgrade to the $19 per month plan. When I log in and ask to change my subscription, it’s not there? Help!!
Just activated (and paid for) account. When I enter my phone number that I want ported to PM, it says invalid number. I’ve been going in circles trying to get an answer. The chatbot is no help and I can’t figure out how to get anyone to contact me to...
How do I get the port team to enter the correct info? Apparently submitted 3 times already to Speakout. Told by their agent that the need both IMEI and PIN
Hi, I switched to pm from koodo received a text from koodo to port number over, number has not been ported yet, koodo said I am registered with pm now, I would like to talk with someone and find out why my phone isn't working cannot receive texts or ...
I am Public mobile user. and I want to introduce my son to transfer from his current Bell mobile into Public mobile. But we do not know how to do and how can I get my referal reward?
I have been locked out of my account for sometime now? when it first happened i was just trying to log in and it said i had exceeded my log in attempts, even though that was the first time i triednow the account says that everytime i try to login. I ...
I purchased a sim card with my account for my grandma.when she activates the sim card, will it be under her name? like for caller id etc, or will it show up as mine
