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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Esim

Just noticed Esim are free with new activation!

Resolved! Community Rewards

Hi everyone. I'm fairly new to the community still and was just wondering what it is I need to do to earn more community rewards and thus save more money off my monthly bill. Any advice or reccomendations regarding this would be greatly appreciated.

Link numbers

How can I link all my family public mobile numbers into one account?

porting a number

how long it takes to port number. which is faster during weekdays or week ends?

Failed text Messages

My text messages are not going through. What should I do?

Older phones DO NOT support 5G data speeds

@CS_Agent Porting current number from PM to Coextro (*Rogers)

I was trying to transfer my current phone number from PM to Coextro (who use Rogers' network) but the porting has failed 2 times by now. What I was told by the Coextro support team was that my line was inactive (which is not correct, I'm still in my ...

Another 3G data observation

merged related threads

Refund

I purchased a package and my device is not compatible to eSim. I was instructed to contact a rep and get a refund

Transferring phone number

I was going through the process of activating my eSim, from Chatr to Public Mobile. Chatr sent me a message saying to reply with YES to accept my number transferring. I tried replying but it wouldn’t send. Now my QR Code for Public Mobile doesn’t wor...

Unable to login to my account

Hi I am unable to login to My account because I am currently in a different country and hence don't have access to messages that come on my phone number. Since OTP is never recieved, login is also not possible. Is there another way for me to login ? ...

Resolved! Debating about upgrading to 5G 30 GB plan?

My phone does not support 5G but the current promotion is great with 30 GB of data. I usually use my phone as a hotspot and 30 GB will be plenty for each cycle. Are there any implications that I should be aware of in upgrading to this plan if my phon...

Resolved! @CS_Agent

I forgot to enter a referral code a friend gave me when I signed up today. Can I give you the code still please? Thanks

If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

Can people downgrade to $15 plan to slow down the lost?

Has anybody on public mobile used the reduced speed on the 5G plans?

if so, how do you find it to be? do you like it? Is it useable?i’m planning to burn through all of my data during the last week before I have to renew my subscription

Log in

I can’t login to my account. When I start the login process it loops me to an activation window. I’m trying to get to self serve so I can manage my subscription.

Address Change

Hello.I'm changing addresses. How do I update my address in my Public Mobile so that my bill says my new address?

Resolved! 4G network but not working under LTE

I just switched to 4G network 20G plan but my phone shows no internet under LTE nor 3G network and also I can not use 2G data bonus under LTE nor 3G network. What should I do? Can I go back to my old phone data plan?

Is minutes add on not showing in my account

I paid for, and have a receipt for an add on for us minutes. However my account does not show it and I cannot make calls (it says no more minutes available). Really annoyed and trying to figure out how to call family.

This website is worse than the last one! Submit Ticket link not working AGAIN. PM SUCKS

Like I'm not just some whiny complainer I swear. Just seems a whole bunch of $h|T always happens to me. I've tried endlessly to submit a ticket for my issue but it keeps on saying it's an internal error and sends me back to the page previous. Absolut...

Help

This process has been a long time nightmare. 1- the security through Telus is terrible and a bad experience.my phone has problems I have a new iPhone that can only be activated vie eSIM card but please tell where I have go or do to get it !!!!. Pleas...

Resolved! Help to remove the old number 780-xxx-xxxx from my account with email xxxxxxxxxxxxx

my problem is that I created a new account using the email xxxxxxxxx that used before which was associated to my previous public mobile number 780-xxx which was already closed. Then when I was about to port my number from cellphone provider, public m...

Resolved! I lost my sim

Yes I lost my sim card . What do I do?

How do I help my parent cancel their account?

My step dad died and we need to cancel the account …

30 gigabytes for only 45$?

Transfer number from previous provider

Receiving security code from foreign bank

I have an overseas bank account and in order to login to their online banking they text me on my mobile phone a security code to enter. Lately I changed phone number and I cannot get these codes anymore. Foreign bank says some countries and phone c...

Resolved! I don't receive a 6 digit code for Eversafe

Thanks for the help yesterday. I got my daughter's eSim setup and phone number transfered from the old provider. The eSim works. However, if I log into PM it wants to confirm full access. Once I confirm, it wants to confirm my identity by sending...

Transferring number from previous provider

Hi, I am currently registered with you and was trying to keep the old number 647-xxxxxxxxxxxxx,from my previous provider, Carrytel. They asked me to contact you to have a request made by you, Public mobile so they can port out. Please help me, thanks...

I need a refund

I just spent half an hour going through this absolutely unhelpful "chat" program which gives very unclear instructions on how to get in touch with customer service. I need a refund. My phone is not compatible with your e-sim service. Please help. @C...

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