Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

text

Hi Community, I am a new customer, I can't get my text to work. Any help would be great.

INTERNACIONAL

Can I make calls to Mexico?

US service

I was unable to access the Public US package, which the administrator graciously refunded to my account. I bought a prepaid T-mobile US sim card, worked great, of course with a number change. Can I get the same strong fast service i just experienced,...

Resolved! I cannot send or receive text messages

It has been almost 2 weeks since I transferred my number. Something is wrong at your end or with previous provider. Please fix it ... I need this working to pass all sorts of MFA tests. Not cool.

Phone Number Porting

I'm trying to get Public Mobile to port my phone number to Virgin Mobile, without success.

Service is not working

My service is not working why

Friend has a strange login issue

So a friend of mine signed up for pm a few years ago, problem is she doesn't know which email she used to sign up with. Now when i tried to login for her its basically impossible. When i choose "forget email" it sends a code to her email which she ha...

Emergency calls olny

Says emergency call olny

Resolved! 2 sim cards, 2 numbers?

Hello. I have an account with PM, but I'd like a second number. I have a phone that has 2 sim card slots. Can I just get another sim card, and create another PM account? I'm assuming yes, but want to be sure.

activating a new sim card

got a new sim card for a second cell phone, can't get into that account as code is being texted to phone that can't receive texts right now. how do we get into the account for this phone.

Resolved! "MMS Messaging Requires Your Phone Number" Message Keeps Popping Up

Just switched to Public Mobile with an ESIM. I did receive a text saying the number transfer was successful.Tried entering phone number in "Settings", but it won't save. Tried "Reset all settings".Can't send or receive texts. Some notification abo...

I can't get messages

Says emergency only how do I fix

Refund in full

Full Refund

How can you get a full refund considering it hasn't worked from the start?

Transfering my PM subscription to Freedom

transfering my subscription from PM to Freedom Mobile want to transfer my old phone number to new carrier (freedom mobile) but i did not receive SMS confirmation

(Error Code: XXX) once trying to activate a sim card

Hi There; I am receiving a wired code of (Error Code: XXX) when I am trying to activate a SIM card.I had an account in the past and am trying to use it again to activate my old SIM card. That would be great if you could assist. Thank youKasra

Resolved! Canada + US Account: No network connection on iPhone in US

I have the Canada and US plan and am currently in the US but my iPhone is NOT connecting. It's very unstable. Barely connects and then remains disconnected for hours. What is the solution. Urgent please.

iMessage not activating

I verified and my number has been ported correctly however my iMessage will not activate or verify. I am also unable to receive SMS. Is there a solution for this?

Can't port my number or chat with support agent

There is absolutely no way to port my number or contact an agent what can I do now, why is there no way to connect with anyone ?

Resolved! Monthly subscription

I paid my monthly subscription but my card is charged twice while my mobli account shows only one time payment,why

Resolved! E sim

Hi I have my sim but my network only says lucky or Telus not public mobile

Jrman account

I want to cancel my jrman account as it would not work to transfer my Sim card over. And so I made another Gmail account and I am hoping it went through OK.

Need help. I just switched to public mobile but phone number and data is not working with eSIM.

I need help downloading the eSIM. The first time I tried downloading it it failed and asked me to contact my carrier. I keep scanning the QR code given in my email and it still gives the same error which is being unable to download the eSIM.

Hello please help asap it's been 24 hours

I got resolved for app store issue from this community, now only thing is on my dad's iPhone xr this e sim is not activated , tried everything We have a new number, e sim downloaded on his I phone I paid from my public mobile account, my credit card...

Are CS agents AI chatbots?

Serious question. I’m chatting with a CS agent and they keep repeating the same thing. Very bot like scripted responses. Doesn’t answer my questions. Just repeats the same useless information each time. Anyone else have the same experience? Starts ...

Resolved! Change from 34 to 15

Can I change my plan from 34 per month to 15 per month and then after a few months return to 34 a month. im not sure which plan is right for me and my first days with PM was really a comedy of errors to get my number ported finally ported today

Resolved! Earned 10 dollars

I saw in my account I have a 10 dollar value available. I assume it’s the referral bonus I got to open this new service. How do I use the 10 or what is it for?