Community

travelling abroad

If I travel abroad should I change something in my settings 

us & mexico coverage

Hi there,How do I activate or have services when I am in the US ( Data especially) ?

I need a help to cancel my current plan and return to my previous one .

 I need to cancel my current plan and return to my previous one .I asked to cancel the offer on 2025 Jun28.: a 4G 20GB plan for only $27/month.But no one helped  me to cancel it. Until today 2025 Jul 12..

I need my puk number

I can't really do anything else to explain to my phone service not working 

USA calling is not working

I just landed in Seattle, in the US for the first time since I've had public mobile. I am paying for Canada-US-Mexico coverage and I cannot get any connection here at all. I tried to call my family to pick me up and the call didn't connect, it didn't...

Can not make payment because can't update my card

For the last few days I have tried to make payment since my card expire date has changed. My last day to update card info (payment info) was July 6th 2025, I started trying to update card info on the 8th. But every time I try to update I get error :n...

Having problems with poring

I am trying to port a number over to Public Mobile.  Data is working and calling out is working but either calling in nor SMS works.  I am not sure how to resolve.  I cannot log into the app as I need to receive an SMS with a code but that is not com...

family member temporary plan

Hello,some family are visiting for a couple of months and they're looking to get a data plan to use while in Ontario only.They'll mainly use Data but maybe some phone calls as well within the province.My questions is does PM have a family plan of any...

Can't make a call on Realme Note 50 after 3G network shut off

After PM discontinued 3g network support I can't make a call using Realme devices tried Realme C35 and Realme Note 50.Both devices do connect to LTE network, mobile data works, but do not receive or make a call. Realme C35 shows that it tries VoLTE (...

cannot login as it gives errors when doing activation, shows error page

I created account and when login, it redirect to activation page, when click activate button, it shows errors

Strange caller ID

Has anyone had this and know a fix? Some are known contacts in my contacts list but sometimes caller ID shows strange characters.

I can’t log in to pay bill

Help please! I can’t log in to pay bill. I forgot my password and changed it. Now the error says for security reasons I can’t sign in. I desperately need access to my phone number. I had to waste money buying a different phone number to login to work...

Public Mobile points

I do not see my Public points growing every month, after my payment, why?

Image

Hello community,sometimes I get a image text which I can't download/see, eventhough I'm on wifi, please advise if I have to use Data all the time, Thanks

Unable to change subscription

HelloI am managing 3 different accounts for different members of my family and this week I started changing the default subscription they all had (3 different login name, same credit card on the 3 accounts). No problem for the 2 first ones, did it vi...

Email to phone number how to

Have any of you ever wondered if you could an email to your phone number well all you got to do is put your phone number in and this :your number with area [email protected] doing this helped me receive some notifications from a courier service I wa...

App says it’s under maintenance and to go to website but website is under maintenance?

I would like to purchase add-ons for my trip to the US but I’m unable to access both the app and website. The app tells me to go to the website because it’s under maintenance but so is the site. The website says it’s down for maintenance from March 4...

why can't I recieve calls

cant log in

I purchase a subscription and activated my sim using the wrong phone. I deleted esim that got activated on the wrong phone. Now i cannot log into my account using the correct phone because it keeps telling me to key-in the code that keeps going to my...

Did Public Mobile ever fix the outage period when returning from roaming?

I had to leave public mobile years ago because every time I would come back from USA, my texts just stopped working altogether. I wouldn't receive any texts sent to my number for about a full day, sometimes longer.I never did get a solid answer as to...

Number Transfer Problem

Hello. New to public mobile , transferred number , my public eSIM is active and has signal, however I cannot enable iMessage or receive calls. Seems like the port is stuck, how do I correct this thanks in advance 

CS_Agent

Hello thereI have beed trying to py for my subscription with my debir card but everytime i input all my details a message pops up saying credit card validation failed try again or try another cardplease helpxxxxxxxxxxxxxxxxxxxxxxGabriel xxxxxx