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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Recover account

I use public mobile as a backup device and forgot to change credit card details. missed payment, plan expired and trying to get it back including my old phone numberi could not use the old sim as it was deactivated so ordered a new plan with esim at ...

Resolved! SIM card

I subscribed with eSIM but had to purchase a physical card. I am unable to complete my set up

Resolved! Email cancelled

My email was cancelled therefore i cannot log in. I would like to change it from what you have on file so i can log in. I have two lines and would like to keep phone number xxxxxxxxxxxxxxxxxxxxxxxx and cancel other number. I dont want to pay twice. A...

Resolved! Referral Credit and Free Month promo

Hello, Im wondering if someone signs up for a plan that has a free month promo (in 3rd month for example) and they used my referral code, will they get both $10 credit + the free month? and will i get the 1 pt referral credit per month they are subs...

Resolved! someone is using my account

Looking at my recent account history I am seeing the same phone number (250)418-5434 over and over again, which I have no idea who it is. I do not use my phone very much and this is concerning. Can you find out who it belongs to? Thanks Maggie

Ported number from PC mobile- cant send/receive text messages

I recently ported number from pc mobile, i noticed today that i cant send or receive text messages. Pc mobile sim is not active anymore

Resolved! I am looking to downgrade to $23 plan from $35 plan:

Hi I am looking to downgrade to $23 plan from $35 plan

Old number

Months ago I ported my number from Koodo to public. My old number still shows in about phone. Okay fine. But sometimes people tell me my new number is not in service. I ignore that, but the other day my daughter told me my texts come as from a differ...

Data service for Lenovo X1 Carbon Laptop with Fibocom L850-GL LTE WWAN Module

My X1 Carbon laptop has a Fibocom L850-GL 4G LTE WWAN. It supports the LTE FDD bands B2 (1900MHz), B4 (1700MHz/2100MHz), B5 (850MHz), B12 (700MHz), and B17 (700MHz). However it does not support any voice service including VoLTE.If I subscribe to one ...

payment did not go through

Hey, my payment did not go through and I lost service. Today is the renewal date. I was wondering if we can re-attempt the payment so i have my service. Thanks

Adding a second plan under 1 account

Is it possible to add a second plan (for another cell phone #) under the same account? We are looking at purchasing a cell phone plan for our child but would like to avoid having to create multiple accounts.

Resolved! 90 day subscription offer.

Post deleted.--------------------------------------Update by Oracle:Original Post for the benefit of the Community : Just switched to the $20 plan and now on my account page Im offered to switch to a 90 day plan. It doesn't show the plan cost if I do...

Resolved! Trouble purchasing add on for US travel using cellphone.

I’m at the airport, on the way to the US and I can’t seem to purchase the add on package I need. I keep getting the message that it can be done right now and to try again later.

New subscription questions

Hello,I am looking at taking out a Canada/US plan with Public Mobile. First of all, are all phone calls and text messages in the US and Canada unlimited in your plans? In reading the conditions, it said that only calls made from Canada are unlim...

Deleted Community Posts?

Why are some community posts being deleted? I saw a post yesterday that someone was having a problem porting their number over to Public Mobile and was warning potential customers of the issue. The customer said it might take 3 days to resolve and th...

stop my telephone for 3 months

I will go to vacation. Can I temporarily stop my telephone plan for three months?

Roaming Fees

Hello I am Canadian and I thought my plan would allow me to use my phone in the USA. When entering I got a message about roaming fees and about add ons. I paid the $15 for what I thought would allow me to use my phone but I never got any notificat...

Switching from Roger’s to public

Hello can I keep my rogers phone number when I switch to public? If so how do I do that, Tks

Resolved! Trouble accessing account online

Hi,My father is having trouble accessing his account online. It seems the account has been locked out due to too many attempts at logging in. After waiting the recommended wait time as per the email that was sent after being locked out, I am still un...

Resolved! Limit on US Usage?

My plan includes US usage. Is there a limit?I'm planning on spending winters in FL. Can I continue to use my PM account for 4 months straight or do I need to get a US carrier?

Is the maintenance finished?

Trying to setup a new account but having problems contacting CS Agent.

Activation

Transfered my parents phone to public mobile. It was porting a koodo number so article said to reserve a temp number then contact support. I selected a number and received an email saying it was active. I can do outbound calls but inbound calls go ...

Resolved! cant login to account

why can i not login to my account?

esim issue

my phone has been reset and i cant activate existing esim. the old QR code is not working now

Resolved! Can’t update Visa card

I can’t update my visa card and my son subscription plan was end today

Re: Data is not working

How can I change my number

Can't access my account (phone stolen)

I cannot access my account. My phone was stolen and the verification was set to send a text message to my phone when I login. The email associated with the account is blocked as well so I cannot complete the forgot password. I do have the correct cre...

cannot receive a code by text

I cannot receive a code by text for my account as I am out of the country, and also cannot access my full account to cancel my subscription. What options to send the code by email is available or how do I cancel my subscription ?

NEW PHONE NUMBER

Hi, I would like to change my phone number, however it doesn't give me a list of numbers, it just shows tat I can put any number i like. Could somebody explain how this thing works to change to a new phone number, because I don't want to lose my curr...

eSIM Issues

Hi,I bought an eSIM early today. but I had trouble activating it. I turned off the phone and wait until -5 min to turn it on again then the eSIM disappeared. Now I cannot do or see my new phone number. it is there any way to fix it or to have the ful...

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