Should old account # from old provider be 13 digits when transferring ph #?

[Gregoryb1]

I am trying to transfer my old ph # from virgin plus to public and public app is asking for my old acct #.. my old acct# with virgin has 9 digits and app is saying it should be 13 and the number I entered is invalid..  Why?

[computergeek541]

self solution removed

[Gregoryb1]

It seems adding zeroes did help.. but still have to submit a ticket with GS_Agent after first unsuccessful attempt  and after second attempt it worked..

Thank you!

[slusagm]

using Account number is a safer bet

you can ask PM porting team to confirm if the port request was ok

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

[Gregoryb1]

Thanks for your fast feedback... I submitted my request for transfer 20 min ago and put Imei instead of acct # and waiting for sms from virgin at the moment (90 min the app said..) for some reason in my pnone I have two imeei:Imei1 and Imei2.. so I entered Imei1 and not sure what is the correct #- Imei1 or Imei2.? should I continue to wait or it would be better to add zeros to the front to make it 13 digits and resubmit?

[slusagm · Accepted solution]

add zeros to the front to make it 13 digits