Remove deactivated number

[Omar_Faruque]

I have a deactivated phone number associated with my email id. Now, I have bought a new SIM card and created an account. However, it is asking for a verification code sent to the deactivated number. How can I solve this?

[BKNS27]

@Omar_Faruque 

What was wrong with the first SIM?

[hTideGnow]

HI @Omar_Faruque 

and if they gives you the Send email option and you can login, then you can change the 2FA phone number yourself.  Just go to Profile, Manage EverSafe ID and you can update the phone number there

[will13am]

@Omar_Faruque , if you are able to get into your new account,  edit the ever safe information in the profile tab and associated the updated number there.  

[Handy1]

@Omar_Faruque  If your created a new account using same email as before this is causing the issues . Please submit ticket with support to get straighten . You ca use this direct link 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

How deactivated? From another phone dial 1-855-4pu-blic and enter that number and see if it finds it.

[hTideGnow]

hi @Omar_Faruque 

try to select "didn't recieve code?" and check if sending via email is an option

if not, submit a ticket with CS agent and they will fix it

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437