Services on hold

[Zbig]

I completed all steps of activation and my credit card was charged twice the same amount and I don't have services. It prompted "Services on hold". My attempts to contact someone to help ended with Error prompted 

[hTideGnow]

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@Zbig wrote:

Physical sim works ok

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HI @Zbig 

works ok? so you can make and receive calls and text? and data works?  

[dust2dust]

If you can call in and out and real sms text in and out and browse web pages on cell data (not wifi) then it seems you're good to go. Don't worry about how the account looks. You could use incognito with the browser and see if it shows any different.

[Zbig]

Physical sim works ok

[hTideGnow]

HI @Zbig 

you submitted ticket yet?

and try to put the sim in the phone, does it connect ?  Try to click Reset All networks and check if it connects again

[Zbig]

with physical

[Handy1]

@Zbigplease submit ticket with support using this direct link to vet straightened out 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Zbig 

are you trying to activate with physical or esim?

if physical sim, did you try to put the sim in a phone and test it?

we will try to help as you give us more information, but please also submit a ticket with CS agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437