Plan subscription

[RiaMc]

I purchased my plan on Sept. 9th or 10th and when I tried to log in, a pop-up is on my account page saying that my subscription was from August 11-Sept 10 and I needed to renew it. How is that possible?

[HALIMACS]

Don't get caught up on the Public Mobile's self-serve site @RiaMc .  It's likely playing 'catch up' with your recent activation.

The rule of thumb around here is, "if services work, try to ignore what PM's systems are telling you" .   You might find similar erroneous messaging from PM via text or e-mail - again, if all calling, texting, and data services are working, you're gold.

[Handy1 · Accepted solution]

@RiaMc  If you just activated sept 9 you next renewal should be Oct 9 but double check like this for the date 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info