[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Esim not working
I just bought a new eSIM as the last wasn’t working. I did not get any activation summary email with a SIM pin. Is there anyway to get a pin for the eSIM I just bought?
Payment History
How can I find payment history on the account webpage? I don't see it there anymore.
This company is now a joke
This company is now a joke been in contact with them for over two weeks and can’t get anything resolved. I am trying to get back my old phone number which was accidentally changed . First I was told it’s been assigned which it isn’t then I was told i...
30 day time limit for add on data
What a disappointment that Public has put a 30 day time limit on their data add ons. I didn't know about it until I saw the time limit on the data I had added. That was definitely one of my favourite features. Do other providers offer this? I only ne...
Is data for international?
Is the 15GB of data for international use outside of Canada?
We’ve noticed you have an active Public Mobile service and would like to confirm your full access
So I just activated a sim card and whenever I try to log into my account it says "We’ve noticed you have an active Public Mobile service and would like to confirm your full access", and then sends a 6 digit code to my new number. Problem is that when...
Resolved! "Your services are on hold" Message when I have a active credit card on file
So i just logged into my account as it looks like my first month at public is ending. But I see this "your services are on hold" message on my account. I have a active credit card on my account with the subscription button turned on..I am still able ...
Cant install esim, online website not working, never received email with qr code...
Hi, I just signed up to PM and am trying to port my old phone number over. However none of the options are working.The mobile app simply cannot install an esim, saying "esim not installed, something didnt go right while installing your esim". now I ...
Resolved! Cannot activate subscription- esim Iphone 13 via PM app
Was able to get subscribed and welcome email only directed me to download the app, which I did. However, when I installed and logged on, the app states the phone is not ESIM compatible even though I checked with my IMEI through the site and it states...
Resolved! Unlock old phone for resale
How do I unlock my old phone from public mobile so it may be resold.
Resolved! Sign in Down.
Anyone else experiencing issues with the Website and App on Mobile? Here's what I've been getting. I already reset cache and cookies.
Resolved! 7B1 Phone Not Activated on Network
I was driving to the store and my phone switched to 3g randomly. When I got to the store, I couldn't make calls or use data. I've been trying for you very an hour to get it working again. I've followed the apn settings instructions, and I've sat thro...
Resolved! Lost phone
My step daughter lost her phone and we can’t get into her account to report it. I know the account number and SIM card number. It will only send the eversafe code to her phone. Which she doesn’t have. Is there any other way to do this
Resolved! Transfer
Can I still keep my phone number when I cancel and go back to telus
Resolved! Lost phone cant confirm identity to log in
I lost my phone and trying to log in to my account but it keeps asking me to enter the code sent to my phone. Obviously i cant. I did the email code but that was not enough
Resolved! What will happen after I use out all the data?
I have a $15 250MB data plan. What will happen after I use out all the data?They will charge me for extra useage or cut the data?Thanks!
log in problem to activate
Hi. I bought it new sim and successfully create an account in public mobile website , but after the payment , I am not able to activate my account. I can't seem to log in to my account. at first it kept saying that the password is incorrect and I d...
Link to port number expired
My link to port my number got expired . Please resend me the code or refund me the money
Can’t receive or send calls
I’m not able to receive or send calls but I can text. I’ve tried changing phone settings but that doesn’t seem to be the issue. I replaced my SIM card but that didn’t solve the problem. Help!Could there be a problem with my PM account?
logging into account
I'm trying to log into my account. When I get to this page..."We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need...
Having an issue
I am trying to help a friend set up public mobile...it's saying something about a new device and keeps sending a verification code to an old phone number to get full access and we can't get the code from there....
eSim activation keeps failing
@CS_Agent Subscribed a couple hours ago. The first eSim kept failing to activate, then I deleted and had to BUY a new eSim. This new eSim keeps failing to activate. There is zero support available.
Resolved! Payment Rejected.
I had a Referral come the other day and switch two phones, he used the same credit card for both Accounts however for the second line his credit card got maxed out.. so the payment went through but the Card company declined it not long after the Acti...
Not recieving verifications text
I recently registered into a plan and received a phone number through public mobile and am unable to receive any texts, In this case, a text from public mobile verifying that It is my phone so I can receive full access and another verification text f...
Resolved! Problem with submitting ticket to get PUK code
I’m having trouble submitting a ticket to get the PUK code to unlock the SIN PIN. Could you please help me to deal with it? Thank you so much!
Sim not wORKING
Hi I got a new sim in order to activate an account but It says the SIM card is not valid and cs advised me to make. community post. pls help thanks
Resolved! @CS_Agent in our Community
I have no way of getting into my account.
