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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM Card order

I accidentally placed an order for 2 SIM cards instead of 1. Can you change my order before it ships?

Set up account

I need help setting up login açcount

Resolved! Unable to use data

Recently transferred from other mobile carrier to public mobile. Account, payment, plan everything is done. Getting full signals but unable to use data. I am using android device.

Resolved! Overcharging

Hi I signed up my son for an account in November with 1GB on 3G network with a. Promotion for a year with one GB free. all of a sudden I notice my bill charged to credit card has increased significantly and his plan has changed . Could someone ple...

Resolved! change of email

how do i change my email on my account ? the email that is on the account is full and had to make a new one. how can i change it to the new one ?

Resolved! Get new sim but keep old number

Sim card/phone got submerged in fuel. If I get a replacement sim card from Public can I keep the same number? And how do I order a replacement sim card?

Resolved! Receiving texts while abroad

Plan to travel to South Asia. Can I receive and send texts messages while travelling abroad ?.Not sure what unlimited international text available in my existing plan (Do I have to be in Canada to receive/send international txts ?)Regards msabeyseke...

Resolved! Transferring Number, Strange Text Message.

Hi, I am trying to transfer my number from an old provider and went through the process but now I have a text message that reads: "Hey, its Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account numb...

Resolved! Account number

How do I know what my account number on my phone?

Service down?

My phone says SOS and my service won’t work. Is there an outage?

Us roaming talk and text purchased but my texts aren’t delivered to friends in Canada unless on wifi

Can you help me figure out why my texts aren’t reaching Canada from Florida except when I’m on wifi? I sent sms message and it didn’t work. My husband got a text I sent him as a test but he is with me in Florida but my family didn’t the text I sent t...

Old phone number back

I am in desperate need of getting my old phone number back that is attached to this account and is currently not in use. I need it because I cannot get into my Apple account. Thank you

Resolved! I need to change the email attached to my account i use to log into online

I need to change the email attached to my account i use to log into online

Resolved! US Roaming Minutes

When will PM offer US Roaming Minutes only add-on again? Thank you.

Resolved! Stop temporarily during trip away from Canada

I am taking an overseas trip between Feb 17th - April 3rd, 2023. Can I disable the autopayment in my account for the month of March and re-activate when I am back in early April? Thank you.

Resolved! I have not received my SIM card yet

I have not received my SIM card yet it is been more than 20 days.

Can't receive texts or phone calls

I am not able to receive texts or phone calls. I can make calls and able to send texts. Phone calls goes straight to voicemail

Resolved! Printing messages

Hey! I am wondering if anybody knows how or if it’s possible, to get a print out of text messages from a certain date range?

Resolved! My mew Sim card does not seem to work?

Lost my phone had to get a new sim card. Its doing nothing! Are there some manual settings i need to worry about?

Resolved! status of account

Hi, Could someone help to check status of my account. I tried resetting password but not getting email code.I had paused account 2 months ago.

Resolved! Roaming overages

HI. If I buy a US roaming package with data does it just stop working at the end of the gb amount or do I get charged overages?

Resolved! Plan deals?

I would like some feed back on why there are so many more deals as of late on the 4G network and nothing on the 3G?

Resolved! does one-time international LD cover China?

i got a bonus from Public mobile for 500min one-time Int'l LD bonus. can i use it to call China? thx

Why are incoming calls listed private number. How do I change this

Resolved! Bell phone number transfer failed

Bell has a 20-digit SIM card that doesn't seem to be recognized by Public - what should I do to successfully transfer over from Bell to Public?

Resolved! $45 for 20GB plan not active

Hi, I signed up for $45 for 20GB promo last month and my contract officially renewed today. However, I just checked and on my statement it shows I am being billed my original plan (90 days) with a renewal date of next month. Something strange is goi...

SIM card never received

I ordered a SIM card back in October, and have been continuing to pay my phone bill since, until this month. There were many places listed for purchasing sims, and as I went store to store to 10 different places, all of them told me they no longer se...

have travel plan in the US and phone has lost connection?

Have a usa travel plan. Phone has been working , But now no bars. No network connection?

Resolved! Difference

What is the difference between unlimited Canada-wide talk and unlimited Canada-wide minutes?

Resolved! Opening a ticket

How do I open a new ticket?

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