Community

Resolved! Voicemail issues

Hi, I'm a new Public user. I have problems setting up my voicemail. After the prompt ask me about "a voicemail number" I add my 10 digits phone number and the voice say that the voicemail is incorrect. I try several times from different phones and th...

Resolved! Account Status: Plan Expired

Today is my 'renewal' date, and this is second month that it doesn't go smoothly. Autopayment took money (what needed after rewards), but Overview page says plan expired and has shows enough money for renewal. If I try to 'reactivate' service, it jus...

Resolved! Account login info lost

Hi,My account is linked to an email i no longer use. And i dont remember the email or password. The credit card auto billing info needs to be updated so i really need to login. Does anyone know how i can log in?  Thank you

Resolved! Account locked

Resolved! Canada wide calling

Hi,I was wondering if you know if 'Canada wide calling' means I can call any Canadian number for free while I am anywhere in Canada. Ex. from Calgary call Vancouver, or from Victoria call Vancouver, etc. 

Resolved! Is Chatbot bubble really gone for good?

HI All,  Yes, many people hate it, but we miss it when he is not around.  Is the Chatbot bubble gone for good?  It has been 2 weeks at least.  Not sure if Oracle heard anything about it, whether it was just broken or removed for good. thanks 

Resolved! Can’t login to my account

just bought a sim visa was charged but can’t access my account info email isn’t recognized same with the phone number 

Resolved! Cancelled a phone purchase order #291241

hi I bought this phone last Friday 29/04/2022, because my son lost his phone, but after he found it, so I need to cancel the purchase order #291241 (LG velvet 5G), need to confirm with customer services that the order is really cancelled, thank you f...

Resolved! Data usage

Hi guys,for the very first time I noticed I completely used up my monthly data of 5GB. I still have couple days for my auto renewal plan.Honestly these two days effective May 2 will be like 2 years without data when I am at my work place. What is the...

Resolved! Swap an account keep monthly plan

Hi, I have an older account with a monthly plan that is no longer available.  I would like to create a new number and assign that monthly plan to it.  I also need to port my existing number out as it will go onto my new work plan that is being paid f...

Resolved! US Roaming: What setting to use to avoid data use?

I bought a text/talk/data add on for $20. I’m travelling in the USA now, and I’m not sure what settings to use for Cellular Data and Roaming?  When I switch Cellular Data to “on” and Cellular Roaming On, it uses data up just to send a text message. I...

Resolved! I changed number due to losing my phone a few months ago, but now I need it back to access my Gmail

I changed number due to losing my phone a few months ago, but now I need it back to access my Gmail account. Luckily when I call the number it says it is not in service so it should still be available. When I try to follow instructions under "change ...

Resolved! I Need to recharge my mobile phone but I can’t - HELP ME PLEASE!!!

I bought a pre-paid Sim Card in Vancouver Canada on February 1st, 2022. I was on vacation because I am from Peru. I am going to return to Canada in July and I would like to continue with the same phone number and continue with Public Mobile. How can ...

Resolved! private message delete button not working

Is anyone else having a problem that when trying to delete a private message having a error message: "Authentication Failed" and also not be able to click on a another message

Resolved! Submitting a Ticket to Customer Support

On April 1, my account was supposed to renew automatically. I have been on AutoPay since I started with PM. But on the morning of April 1, I suddenly had no data. I could make calls and send texts, but that was it. I logged in to my account and it sa...

Resolved! lost phone want to transfer my number to a new phone

Hi all. Have lost my phone and got a new SIM card but would like to keep the same phone number. How do I cancel the old SIM while still keeping the number on the new phone? Thank you.   edited by computergeek541: miscategorized (not "community" relat...

Resolved! Please help me someone

About six months ago I hooked up a one month plan for my mom who needed a phone in the hospital. I never renewed it because she was at home & has a home phone. Now she wants to use the phone again so I’ve been trying for two days to log into my accou...

Resolved! Unlimited long distance

I have unlimited long distance to the USA yet when I call an American # I’m told I’ve run out of minutes 

Resolved! Transferring number to new sim card

Hi group,  Need help please. My old sim card stopped working on my phone. There is damage done on it which is why phone won't register. I bought a new sim and need to transfer old number to new sim. What is the process in doing so?

Resolved! Re: How Do I contact Customer Support!??

My number isn’t working 

Resolved! top-up plan

hello there, i have top-up my data plan this month to $50 (data 10gb) but in my account it still shows my previous plan not my new plan so i am confused that this process gone through successful. The money went out from my bank account. how can i con...

Resolved! Registering with old phone number

Hey,  it is not accepting my current phone number starting with 672 as a valid canadian phone number,I want to keep the number. Please advise...