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Audrey8 · 08-27-2023

I have had my phone (and phone number for over a year and now I cannot make calls. I get the message "7B1 - You are not connected to the network). I have not made any setting changes or ported a number. I can receive calls (number is listed as privat...

Audrey8 · 08-27-2023

Problem is solved. I heard from a PUBLIC agent thanks @hairbag1 and others for the direct link to contact a CS Agent. They had to reset a few things on their end, I had to restart my phone and it works great now. I gather that when I changed my plan ...

Audrey8 · 08-27-2023

Dialled #611 and 18554PUBLIC from abother phone. I was unable to check the number statuts. There were five options all of which related to added on or changing my add-ons. I could check payments but was not able to find an option which related to che...

Audrey8 · 08-27-2023

Good idea, tried that and got the same message when I tried an outgoing call "7B1 - Not connected to the network".

Audrey8 · 08-27-2023

Thanks for the link - I tried previously and my message went unanswered so I will try again. Thanks.

Audrey8 · 08-27-2023

Tried all those things and nothing worked. I get the message for every number I call (local) and all calls I recieve are listed as private.

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Have had phone for a year and now I cannot make calls (7B1 Error)

Re: Have had phone for a year and now I cannot make calls (7B1 Error)

Re: Have had phone for a year and now I cannot make calls (7B1 Error)

Re: Have had phone for a year and now I cannot make calls (7B1 Error)

Re: Have had phone for a year and now I cannot make calls (7B1 Error)

Re: Have had phone for a year and now I cannot make calls (7B1 Error)