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Thx, 18854 number is not working, do you have another no.?

Is it why they say (Get stared)?

Is it why the said to me (Get started)? 

I downloaded the app, and they said: get started with public mobile".I changed the service to a different company, and I just want to stop Public mobile from withdrawing the monthly account.

I tried many times to log in but no way. I changed my number to a different company and I need to stop Public Mobile to withdraw the monthly amount