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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Changing Plans Cost Confusion

Hi everyone, I'm looking to change my plan from the $40/mo to the $50/mo for the higher data level but I'm wondering if I change it mid cycle vs at my renewal date am I paying $50 for the remaining ten days of my cycle and then again at the renewal d...

Unblock my phone number (show outgoing caller ID again)

Resolved! Unblock my phone number (show outgoing caller ID again)

Hello, I enabled an option a while back that would block my phone id when I called someone. I can't figure out how to reverse this, so when I call others, they can't see my name and don't answer. Please assist me with this one. Thanks

Resolved! Same phone number

I got a new phone line with public mobile but it seems like this number is being currently in use by someone

Resolved! Someone has the same phone number!!!!

Hello,My son just got last week his new Public Mobile SIM card & he suscribed to 25$ talk&data plan.However, there is a big problem.Depending of who is calling to his number, sometimes he receive the call, and sometimes another person answers.Example...

purchased data, not working on my phone

I purchased $15 of data add on, put my credit card through and everything seemed to work. Now I'm still unable to use any data on my phone. Please help, thanks!Kaytlin

Resolved! Sharing SIM on Multiple phones

I have a couple phones I use as tablets. IS there a way to activate them ALL so I can receive texts and/or calls on ALL the other phones as well as my primary? Edit: Clarified request to include "activation" of ALL phones

Resolved! Sim card swap

Sim swap

Resolved! SIM network PIN blocked

I just activated a brand new account. It's all good online, but on my phone it says SIM network PIN blocked. Enter SIM network PUK. What does this mean?

welcome message from Koodo

Just signed up with Publicmobile and received welcome message from Koodo. Is that normal?

Resolved! Phone compatibility

I have vivo v20 bought from middle east, the IMEI number on slot 1 of sim card is XXXXXXXXXXXXXXX, will it work with my phone NOTE: Edited by srlawren to remove sensitive IMEI number

Resolved! Payment for someone else

How can I pay for someone else's phone and have her name (not mine) show up when she calls someone?

Resolved! Payment after voluntary account suspension

Hello,I'm newly subscribed to the $15 plan. Let's say I suspend my service before next renewal date but leave Autopay in place. Two months later, I reactivate my account. What would my payment be: 1) $15 2) $15 -$2 (autopay credit) = $13 ...

When i put my sim card into another phone all my data disappeare

The other phone i was using totally glitched...like so Glitched It's absolutely and totally unusable so I put my simcard into this moto z2 play and because that pm was saying I still have atleast 1GB SO ANNOYING !!! you guys and gals ever experience...

Upgraded Plan...credit for previous billing

I had my normal billing cycle occur on the 9th of this month, but just upgraded to a higher priced plan. Will I receive the credit automatically back for the previously billed amount, since I was just billed an additional $50 for the upgraded plan?

Re: Transferring or Changing your Phone Number

So I'm going to bite the bullet and transfer the number in the next couple of days. Turns out I have bluetooth on all the house phones and they can all communicate with each other. I can answer calls to my cell on my landline, so this should be a pre...

No incoming/outcoming calls

I can't receive or make out going calls. Also anyone without an iphone can't receive my texts nor can I text them. Only imessages work. It's been over a week. I have turned the phone off and on, removed Sim card. I have called the porting number a...

Resolved! Add on mb

When you purchase more megabytes of data do you have to use it up in the month that you purchased or does it continue until it is used

Resolved! SIM card not received and no order number

Hi I ordered a SIM card over 2 weeks ago, received confirmation email but no order number. How can I submit a ticket or track order without the order number? Please help.

Not able to open a 2nd account

Hi, I'm trying to move to Public Mobile and having issues. I have three accounts that I would be paying for. I understand that they have to be three separate accounts with individual email addresses. I have been able to open one account and pay for a...

Resolved! Am I eligible for a credit?

Hey guys I’m hoping to gain a little more information about possibly receiving a credit for an add-on that I processed and completed however did not use and found out a couple hours later that I clicked in fact the wrong add on which wasn’t the one t...

Confirmation re unregistered SIM

My phone which I have had on Public for six months plus and account has never been in default and is up to date now shows unregistered SIM. Phone is not on stolen or service list. This occurred sometime in the last two weeks, worked good previously. ...

Resolved! travel to USA

Need clarification .Travelling to USA and calling from USA to US numbers and to back home to Canada while being there.My question. Do I need to have a USA & Canada call plan plus a USA Roaming add-on ? Thank you

Cannot update credit card info for autopay

Resolved! Cannot update credit card info for autopay

Trying to update the credit card info as the old one is expiring. Went into selfserve -> payment -> manage autopay, clicked remove autopay, clicked sign up for autopay, the previous card info then shows up again, with a button at the bottom that says...

Resolved! compatibility for LG Q6

Hi,I'm looking in the compatibility section to know if my phone can work with public mobile but I don't find it. Does someone know if LG Q6 work with this net work? Only the LG Q60 appears..Thank

Resolved! Switching phones

How easy is it to switch phones? I am currently using a iPhone 5C and wish to switch to an iPhone 7 which I used on a different service provider. Phones are unlocked so is it as simple as switching the Public SIM from the iPhone 5C to the iPhone 7? T...

Resolved! Getting signal in the UK

I've moved back to the UK from Canada recently, I'm noticing I don't get any signal here on my public mobile SIM. I still really need to receive the odd verification text on my Canadian number when they're from the CRA etc, does anyone have any idea ...

Renewal

Hey has anyone else gone through renewal tonight? I was just able to add a voucher because the site was down all night and I don't know if I'm going to suspend or not because I was too late at adding the funds. Can anyone else tell me if their plan b...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Changing Plans Cost Confusion

Unblock my phone number (show outgoing caller ID again)

Resolved! Unblock my phone number (show outgoing caller ID again)

Resolved! Same phone number

Resolved! Someone has the same phone number!!!!

purchased data, not working on my phone

Resolved! Sharing SIM on Multiple phones

Resolved! Sim card swap

Resolved! SIM network PIN blocked

welcome message from Koodo

Resolved! Phone compatibility

Resolved! Payment for someone else

Resolved! Payment after voluntary account suspension

When i put my sim card into another phone all my data disappeare

When i put my sim card into another phone all my data disappeare

Upgraded Plan...credit for previous billing

Re: Transferring or Changing your Phone Number

No incoming/outcoming calls

Resolved! Add on mb

Resolved! SIM card not received and no order number

Not able to open a 2nd account

Resolved! Am I eligible for a credit?

Confirmation re unregistered SIM

Resolved! travel to USA

Cannot update credit card info for autopay

Resolved! Cannot update credit card info for autopay

Resolved! compatibility for LG Q6

Resolved! Switching phones

Resolved! Getting signal in the UK

Renewal

New uer unable to Text

can not receive incoming calls

Calls and data yes, NO text messages after new acc...

Can't log in

How do you earn points from the public mobile comm...